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CALL CENTER MANAGER TRAINING & CERTIFICATION - Las Vegas, NV

ITIL SERVICE MANAGER CERTIFICATION

IMPLEMENTING ITIL v3

HELP DESK MANAGEMENT CERTIFICATION

CUSTOMER SERVICE REPRESENTATIVE CERTIFICATION

FIELD SUPPORT MANAGER CERTIFICATION

SUPPORT CENTER SUPERVISOR CERTIFICATION

SUPPORT CENTER SPECIALIST CERTIFICATION

ITIL v3 SERVICE MANAGER BRIDGE COURSE: ITIL v3 Diploma  

ITIL v2 to v3 FOUNDATION BRIDGE CERTIFICATION

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The Basics

HELP DESK SUPPORT PROFESSIONAL TRAINING AND CERTIFICATION

CERTIFIED CUSTOMER SERVICE REPRESENTATIVE - Online Self Study

KNOWLEDGE MANAGEMENT FUNDAMENTALS - Self Study

ESSENTIAL SKILLS FOR EFFECTIVE INCOMING CALL CENTER MANAGEMENT

TELECOM FUNDAMENTALS

INTRODUCTION TO PROJECT MANAGEMENT

TELECOM SERVICES ESSENTIALS

VOICE & DATA NETWORKING TECHNOLOGY CONCEPTS

INTRO TO CALL CENTER TECHNOLOGY: A BEGINNER'S GUIDE - Web Seminar

Building and Improving the Contact Center

DESIGNING SIX SIGMA SUPPORT CENTERS

IMPLEMENTING SIX SIGMA IN CALL CENTERS LEVEL 1 - YELLOW BELT

BUILDING AN EFFECTIVE IT SERVICE CALALOG

SIX SIGMA HELP DESK

CALL CENTER STRATEGIC PLANNING FOR EXECUTIVES

Contact Center Management

CERTIFIED FIELD SUPPORT MANAGER

HELP DESK MANAGEMENT CERTIFICATION

MANAGEMENT & LEADERSHIP SKILLS FOR NEW MANAGERS

MANAGING CALL CENTER OPERATIONS -  Web Seminar

CALL CENTER LEADERSHIP & BUSINESS MANAGEMENT - Web Seminar

Supervision, Coaching, and Team Leadership

CALL CENTER COACHING

CERTIFIED SUPPORT CENTER SUPERVISOR

MONITORING & COACHING FOR IMPROVED CALL CENTER PERFORMANCE

CALL CENTER TEAMWORK TEMPLATE - Web Seminar

FUNDAMENTALS OF CALL CENTER COACHING - Web Seminar

MOTIVATING CALL CENTER EMPLOYEES - Web Seminar

MANAGEMENT & LEADERSHIP SKILLS FOR NEW MANAGERS

INTRO TO CALL CENTER WORKFORCE MANAGEMENT - Web Seminar

Managing Human Resources

CALL CENTER TEAMWORK TEMPLATE: Web Seminar

ABSENTEEISM AND ADHERENCE TO SCHEDULE - Web Seminar

CALL CENTER WORKFORCE RECRUITING, SCREENING, AND HIRING - Web Seminar

PROVEN STRATEGIES TO INCREASE EMPLOYEE RETENTION - Web Seminar

CALL CENTER PERFORMANCE OBJECTIVES AND MEASURING RESULTS - Web Seminar

SOLVING CALL CENTER EMPLOYEE PERFORMANCE PROBLEMS - Web Seminar

MANAGING CALL CENTER PEOPLE - Web Seminar

Workforce Management, Forecasting, and Scheduling

INTRO TO CALL CENTER WORKFORCE MANAGEMENT - Web Seminar

CALL CENTER WORKFORCE MANAGEMENT: THE BASICS AND BEYOND

CALL CENTER WORKFORCE MANAGEMENT FUNDAMENTALS

CALL CENTER WORKFORCE MANAGEMENT BOOTCAMP

Knowledge Management

KNOWLEDGE MANAGEMENT FUNDAMENTALS - Self Study

KNOWLEDGE MANAGEMENT FOUNDATIONS

Telesales

MANAGING SALES IN CALL CENTERS

Metrics, Performance, & Cost Management

MEASURING CALL CENTER EFFECTIVENESS

CALL CENTER METRICS, ANALYTICS, & REPORTING

INTRO TO CALL CENTER KEY PERFORMANCE INDICATORS - Web Seminar

CALL CENTER PERFORMANCE OBJECTIVES AND MEASURING RESULTS - Web Seminar

HELP DESK METRICS, ANALYTICS, & REPORTING

TELECOM SERVICE INVENTORY MANAGEMENT AND COST CONTROL

CALL CENTER FINANCE

TELECOM INVOICES, ANALYSIS, & COST RECOVERY

Call Center Technologies

INTRO TO CALL CENTER TECHNOLOGY: A BEGINNER'S GUIDE - Web Seminar

CALL CENTER TECHNOLOGY

IMPROVING THE EFFECTIVENESS OF IVR & VOICE PORTALS

VOICE & DATA NETWORKING TECHNOLOGY CONCEPTS

Professional Certifications and Review Courses

CALL CENTER MANAGER TRAINING & CERTIFICATION

CERTIFIED SUPPORT MANAGER

HELP DESK SUPPORT PROFESSIONAL CERTIFICATION

CERTIFIED CUSTOMER SERVICE REPRESENTATIVE

CERTIFIED SUPPORT CENTER SUPERVISOR

CERTIFIED SUPPORT CENTER SPECIALIST

CERTIFIED FIELD SUPPORT MANAGER

HELP DESK - CERTIFIED SUPPORT CENTER TEAM LEADER

CERTIFIED TELECOMMUNICATIONS MANAGEMENT SPECIALIST

CERTIFIED TELECOM MANAGEMENT EXECUTIVE

CERTIFIED TELECOM MANAGEMENT ADMINISTRATOR

CCNA BOOT CAMP v2.0 - For New Version of Cisco Exam 640-802 CCNA.

MANAGING CALL CENTER OPERATIONS - Web Seminar & Certification Review

MANAGING CALL CENTER PEOPLE - Web Seminar & Certification Review

CALL CENTER CUSTOMER RELATIONSHIP MANAGEMENT - Web Seminar

IT Service Management

CERTIFIED SUPPORT MANAGER

CERTIFIED FIELD SUPPORT MANAGER

CERTIFIED SUPPORT CENTER SUPERVISOR

CERTIFIED SUPPORT CENTER SPECIALIST

HELP DESK METRICS

BUILDING AN EFFECTIVE IT SERVICE CALALOG

ITIL

ITIL v2 FOUNDATION CERTIFICATION & TRAINING

ITIL v3 FOUNDATION CERTIFICATION & TRAINING

IMPLEMENTING ITIL v3

ITIL v2 to v3 FOUNDATION BRIDGE CERTIFICATION

ITIL SERVICE MANAGER CERTIFICATION - ITIL Masters Training Course

ITIL v3 SERVICE MANAGER BRIDGE COURSE: ITIL v3 Diploma

ITIL PRACTITIONER CERTIFICATION: RELEASE AND CONTROL

ITIL PRACTITIONER CERTIFICATION: SUPPORT AND RESTORE

ITIL PRACTITIONER CERTIFICATION: AGREE AND DEFINE

Microsoft Windows Vista

IMPLEMENTING, CONFIGURING, & TROUBLESHOOTING WINDOWS VISTA

DEPLOYING WINDOWS VISTA BUSINESS DESKTOPS

Executive Level

CERTIFIED TELECOM MANAGEMENT EXECUTIVE

SUPPORT CENTER MANAGEMENT TRAINING & CERTIFICATION

CALL CENTER STRATEGIC PLANNING: AN EXECUTIVE WORKSHOP

Customer Satisfaction Measurement and Management

DESIGNING EFFECTIVE QUESTIONNAIRES: A STEP BY STEP WORKSHOP

CUSTOMER SATISFACTION AND LOYALTY RESEARCH (3-Day Course)

SURVEY DESIGN AND DATA ANALYSIS WORKSHOP

Customer Service Skills

HELP DESK SUPPORT PROFESSIONAL TRAINING AND CERTIFICATION

CERTIFIED CUSTOMER SERVICE REPRESENTATIVE - Online Self Study

CUSTOMER COMMUNICATION & NEGOTIATION SKILLS

CERTIFIED SUPPORT CENTER SPECIALIST

Customer Relationship Management (CRM)

CRM STRATEGIES

CALL CENTER CUSTOMER RELATIONSHIP MANAGEMENT - Web Seminar

Telecom Services Management

CERTIFIED TELECOM MANAGEMENT SPECIALIST

CERTIFIED TELECOM MANAGEMENT EXECUTIVE

CERTIFIED TELECOM MANAGEMENT ADMINISTRATOR

ESSENTIAL SKILLS FOR EFFECTIVE TELECOM SERVICES MANAGEMENT

TELECOM SERVICE INVENTORY MANAGEMENT AND COST CONTROL

TELECOM INVOICES, ANALYSIS, & COST RECOVERY WORKSHOP

AUDITING TELECOM INVOICES - Web Seminar

TELECOM INVOICE VALIDATION: IllUSTRATIONS IN SAVING MONEY - Web Seminar

CORRECTING TELECOM INVOICE ERRORS & OBTAINING CREDITS - Web Seminar

Telecommunication, Telephony, & VoIP

TELECOMMUNICATIONS FUNDAMENTALS

BUILDING A VoIP BUSINESS CASE - Web Seminar

INTRODUCTION TO TELECOM: VOICE AND DATA

HOW VOIP WORKS - Web Seminar

VOICE OVER IP FOUNDATIONS (5-days, 60% hands-on labs)

VOIP CONVERGENCE II: CompTIA CONVERGENCE+ CERTIFICATION PREP COURSE

VOICE & DATA NETWORKING TECHNOLOGY CONCEPTS

VOICE OVER IP AND IP TELEPHONY

TELECOM ESSENTIALS

VOIP II: DEPLOYING VOIP IN THE ENTERPRISE 

ADVANCED VOIP 

MANAGING A VoIP IMPLEMENTATION PROJECT

TELECOM TECHNOLOGY & CONVERGENCE ESSENTIALS

Data Communications, Networking, ATM & Wireless

CCNA BOOT CAMP v2.0 - Prepares for Cisco Exam 640-802 CCNA.

NETWORKING FUNDAMENTALS

CONVERGENCE I: UNDERSTANDING DATA AND IP NETWORKS

CONVERGENCE II: CompTIA CONVERGENCE+ CERTIFICATION

NETWORK+ BOOTCAMP- CompTIA Network+ Certification

TCP/IP NETWORKING

Business and Professional Skills

COMMUNICATION & NEGOTIATION SKILLS

MANAGEMENT SKILLS FOR NEW MANAGERS

Project Management

INTRODUCTION TO PROJECT MANAGEMENT

IT PROJECT MANAGEMENT

VoIP PROJECT MANAGEMENT


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Resource Center for Customer Service Professionals LLC.  All rights reserved.
Last modified April 21, 2008