| ITIL v3 Foundation: Training &
Certification 3-day training course and certification exam, $2,095  |
 |
Overview
ITIL Version 3 training course is an update to the best practice guidance of the IT Infrastructure Library. Known as ITIL v3, the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value. All of the core processes and concepts from ITIL v2 remain in ITIL v3 with updates to address emerging trends. New processes are in response to requests from the practitioner community. All processes have been grouped into the appropriate volume, reflecting their business value in the Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The course features lectures, discussion, team exercises, and quizzes. Participants will also earn 18 Project Management Institute (PMI) Professional Development Units.
Course Objectives:
This course introduces the key concepts of each ITIL v3 function, process
and lifecycle stage. By the end of this course, the participants will be
able to identify:
- The stages and processes within the Service Lifecycle
- Business value of implementing each process in an organization
- Objectives and basic concepts related to each process
- Activities and roles involved in each process
- Relationship of each process to other processes
- Terminology, techniques and practical approaches
Instructors:
Our instructors have years of hands-on IT practitioner experience, enabling
them to effectively intertwine theory and real life stories and scenarios.
Using the highest quality content, this training style encourages active
group participation, allowing all participants to gain a wealth of practical
knowledge.
Certification:
The certification in ITIL v3 Foundation is earned by achieving a passing
score on a 60 minute, 40 question exam administered on the final day of class.
Agenda
1. Introduction
2. ITIL Concepts
- Origins of ITIL
- ITSM - A Real-Life World of Experience
- The History of ITIL
- Why Refresh
- Concepts We Need to Know
- Good Practice
- IT Service Management
- Service
- Service Model
- Function - Process - Role
- What is a Process?
- Process Characteristics
- IT Governance and Service Lifecycle
- ITIL Concepts Checkpoint
3. Continuous Service Improvement
- CSI and the Service Lifecycle
- Managing through the Lifecycle
- CSI Model
- Principles of CSI
- CSI and Organizational Change
- Ownership
- Role Definitions
- Drivers
- Service Level Management
- Continuous Improvement
- Service Measurement
- Knowledge Management
- Benchmarks
- Governance
- Frameworks, Models, and Quality Systems
- 7-Step Improvement Process
- CSI Program Concepts
4. Service Operation
- Service Operation and the Service Lifecycle
- Purpose, Goals, and Objectives of Service Operation
- Scope of Service Operation
- Service Operation's Value to the Business
- Principles of Service Operation
5. Service Transition
- Service Transition and the Service Lifecycle
- Service Transition Model
- Purpose, Goals, and Objectives of Service Transition
- Scope of Service Transition
- Service Transition's Value to the Business
- Principles of Service Transition
6. Service Design
- Service Design and the Service Lifecycle
- Service Design Model
- Purpose, Goals, and Objectives of Service Design
- Scope of Service Design
- Service Design's Value to the Business
- Principles of Service Design
7. Service Strategy
- Service Strategy and the Service Lifecycle
- Service Strategy ModelPurpose, Goals, and Objectives of Service Strategy
- Scope of Service Strategy
- Service Strategy's Value to the Business
- Principles of Service Strategy
8. Open itSM Solutions
- Open Frameworks, Methods and Standards
- The Service Provider Model
- The Open itSM Solutions Reference Model
9. Review Program
10. Self-Study and Exam Preparation
Registration
Fees
The per student registration fee for this seminar is $2,095, and includes:
- 3 days of instructor led training and exercises
- Course manual (excellent post-class reference)
- Participation in unique process simulations
- Customized templates (service level agreements, operation level agreements, request for change, etc.)
- Exam preparation
- Certification exam
*Registration fee for this course in Puerto Rico is $1,395. Ft. Lauderdale, FL courses are $1,495, per participant.
To register, click on the "Book Now" button or please call (708) 246-0320
Seminar Schedule
| July 7-9 | Raleigh, NC | Cary Training Ctr
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| July 7-9 | Chicago, IL | Schaumburg Offices
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| July 9-11 | Dallas, TX | Crestview Training Ctr
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| July 14-16 | Washington, DC | Arlington Offices
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| July 14-16 | Atlanta, GA | Atlanta Offices
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| July 14-16 | Toronto, ON | Toronto Center
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| July 15-17 | Washington, DC | Location to be Assigned | |
| July 15-17 | Ft. Lauderdale* | Florida Training Ctr
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| July 21-23 | New York, NY | New York Offices
() |
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| July 21-23 | Los Angeles, CA | Microtek
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| July 22-24 | Atlanta, GA | Location to be Assigned | |
| July 28-30 | Rockville, MD | Bolger Center
() |
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| July 28-30 | Columbus, OH | Dublin Training Ctr
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| Aug 4-6 | Dallas, TX | Crestview Training Ctr
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| Aug 4-6 | Phoenix, AZ | Black Canyon Ctr.
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| Aug 4-6 | Morristown, NJ | Morristown Offices
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| Aug 6-8 | Toronto, ON | Toronto Training Ctr.
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| Aug 11-13 | Washington, DC | Arlington Offices
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| Aug 11-13 | San Jose, CA | Santa Clara Offices
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| Aug 11-13 | Dallas, TX | Irving Training Ctr
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| Aug 12-14 | Rio Piedras, Puerto Rico* | ECG Center
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| Aug 18-20 | Chicago, IL | Schaumburg Offices
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| Aug 18-20 | Boston, MA | Microtek
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| Aug 19-21 | Ft. Lauderdale* | Florida Training Ctr
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| Aug 20-22 | Washington, DC | American Systems
() |
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| Aug 25-27 | Philadelphia, PA | Microtek
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| Aug 25-27 | Orlando, FL | Microtek
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| Aug 25-27 | Dulles, VA | Microtek
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| Sept 8-10 | Washington, DC | Arlington Offices
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| Sept 8-10 | Atlanta, GA | Atlanta Offices
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| Sept 15-17 | San Francisco, CA | Microtek
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| Sept 15-17 | New York, NY | New York Offices
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| Sept 16-18 | Ft. Lauderdale* | Florida Training Ctr
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| Sept 22-24 | Sacramento, CA | E-Business
() |
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| Sept 22-24 | Denver, CO | Interlocken Center
() |
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| Sept 23-25 | Boston, MA | Location to be Assigned | |
| Sept 29-Oct 1 | Dallas, TX | Crestview Training Ctr
() |
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| Sept 29-Oct 1 | Raleigh, NC | Cary Training Ctr
() |
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| Sept 29-Oct 1 | Chicago, IL | Schaumburg Offices
() |
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| Oct 14-16 | Ft. Lauderdale* | Florida Training Ctr
() |
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| Oct 22-24 | Toronto, ON | Toronto Training Ctr.
() |
Class begins at 8:30 AM each day and concludes at 5:00 PM unless otherwise directed. Business casual attire is appropriate.
* Ft. Lauderdale classes begin at 9:00 AM each day and conclude at 5:00 PM.
**Registration fee for this course in Puerto Rico is $1,395 per attendee.
Click here to learn about
,
dates & locations
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $500. Or, you may transfer your registration to another member of your company at no additional charge. Registrants canceling within fourteen days of the seminar will receive credit, less administrative fees of $500, toward any other Resource Center seminar.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to
change.
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