ITIL Foundation Training and Certification Course

ITIL® Foundation Training & Certification Course 3-day training course and certification exam, $2,195 5-day virtual (no travel) certification course, $2,195 Limited promotional seats available		RCCSP Professional Education Alliance

Overview

ITIL Foundation training provides attendees a general knowledge of the main elements, concepts and terminology used in the ITIL Service Lifecycle, including the relationships between Lifecycle stages, the processes used and their contribution to successful Service Management practices. The course features lectures, discussion, team exercises, and quizzes and is followed by the ITIL Foundation Certificate exam.

What You Will Learn

This course introduces the key concepts of each ITIL function, process and lifecycle stage. By the end of this course, the participants will learn:

Vital processes and functions within the Service Lifecycle
Business value of implementing each process in an organization
Practical guidance for applying ITIL to everyday IT situations
Objectives and basic concepts related to each process
Activities and roles involved in each process
Relationship of each process to other processes
Strategies to balance IT resources
Terminology, techniques and practical approaches
Important principles for improving IT operations
How to align IT with business, control costs, and improve IT service quality

Instructors

Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. This training style encourages active group participation, allowing all participants to gain a wealth of practical knowledge. Only the finest quality, accredited content is used.

Certification

The certification in ITIL Foundation is earned by achieving a passing score on a 60 minute, 40 question exam administered on the final day of class.

Who Should Participate

ITIL Foundation training is ideal for anyone involved in IT services such as network operators, business process analysts, IT project managers, systems integrators, help desk managers and staff, outsourcers and application developers. Individuals responsible for controlling or reducing IT costs, improving IT service quality, and balancing IT resources should also attend. All IT professionals, IT managers and team members, coordinators, IT architects, IT consultants, planners and managed service providers will benefit from this course.

Prerequisites

Participants should be familiar with IT services and terminology.

Agenda

Introduction

ITIL Concepts

Origins of ITIL
ITSM - A Real-Life World of Experience
The History of ITIL
Why Refresh
Concepts We Need to Know
Good Practice
IT Service Management
Service
Service Model
Function - Process - Role
What is a Process?
Process Characteristics
IT Governance and Service Lifecycle
ITIL Concepts Checkpoint

Continual Service Improvement

CSI and the Service Lifecycle
Managing through the Lifecycle
CSI Model
Principles of CSI
CSI and Organizational Change
Ownership
Role Definitions
Drivers
Service Level Management
Continuous Improvement
Service Measurement
Knowledge Management
Benchmarks
Governance
Frameworks, Models, and Quality Systems
7-Step Improvement Process
CSI Program Concepts

Service Operation

Service Operation and the Service Lifecycle
Purpose, Goals, and Objectives of Service Operation
Scope of Service Operation
Service Operation's Value to the Business
Principles of Service Operation

Service Transition

Service Transition and the Service Lifecycle
Service Transition Model
Purpose, Goals, and Objectives of Service Transition
Scope of Service Transition
Service Transition's Value to the Business
Principles of Service Transition

Service Design

Service Design and the Service Lifecycle
Service Design Model
Purpose, Goals, and Objectives of Service Design
Scope of Service Design
Service Design's Value to the Business
Principles of Service Design

Service Strategy

Service Strategy and the Service Lifecycle
Service Strategy ModelPurpose, Goals, and Objectives of Service Strategy
Scope of Service Strategy
Service Strategy's Value to the Business
Principles of Service Strategy

Open itSM Solutions

Open Frameworks, Methods and Standards
The Service Provider Model
The Open itSM Solutions Reference Model

Review Program

Self-Study and Exam Preparation

In-class and take-home exam preparation
Simulated exam

Registration Fees

The per student registration fee for both classroom training and virtual (online) training formats is $2,195, and includes:

Instructor led training and exercises
Course manual (excellent post-class reference)
Participation in unique process simulations
Exam preparation
Certification exam

Classroom training begins at 8:30 AM each day and concludes at 5:00 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule

Feb 6-8, '12 Kansas City, KS Sirius Computer Systems

Feb 6-8, '12 New York, NY New York Offices

Feb 6-8, '12
Special Offer, $1595 Herndon, VA Herndon Offices

Feb 6-8, '12 San Francisco, CA Microtek

Feb 6-10, '12 1:00 PM-5:00 PM ET Virtual Classroom

Feb 13-15, '12 Albany, NY Bryant & Stratton

Feb 13-15, '12 Rockville, MD Bolger Center

Feb 20-22, '12 Boston, MA Burlington Center

Feb 20-22, '12 St. Louis, MO Executrain

Feb 20-22, '12 Washington, DC Arlington Offices

Feb 22-24, '12
Special Offer, $1595 Ft. Lauderdale, FL Florida Training Ctr.

Feb 27-29, '12 Charlotte, NC Metrotek

Feb 27-29, '12 Las Vegas, NV Compulearning

Feb 27-29, '12 Raleigh, NC Cary Training Ctr

Mar 5-7, '12 Irvine, CA Executrain

Mar 5-7, '12 Seattle, WA Kirkland Center

Mar 7-9, '12
Special Offer, $1595 Herndon, VA Herndon Offices

Mar 12-14, '12 Atlanta, GA Atlanta Offices

Mar 12-14, '12 Los Angeles, CA El Segundo Center

Mar 12-14, '12 Morristown, NJ Morristown Offices

Mar 12-16, '12 1:00 PM-5:00 PM ET Virtual Classroom

Mar 13-15, '12
Special Offer, $1595 Dallas, TX Crestview Tower

Mar 19-21, '12 Dallas, TX Irving Training Center

Mar 19-21, '12 Dulles, VA Microtek Herndon

Mar 19-21, '12 San Jose, CA Santa Clara Offices

Mar 19-21, '12 Toronto, ON Toronto Training Center

Mar 19-21, '12 Washington, DC Arlington Offices

Mar 26-28, '12 Columbus, OH Dublin Training Center

Mar 26-28, '12 Denver, CO Microtek

Apr 2-4, '12 New York, NY New York Offices

Apr 2-4, '12 Sacramento, CA ExitCertified Corp.

Apr 2-4, '12 Washington, DC Arlington Offices

Apr 3-5, '12
Special Offer, $1595 Ft. Lauderdale, FL Florida Training Ctr.

Apr 9-11, '12 Baltimore, MD Mt. Washington Ctr.

Apr 9-11, '12
Special Offer, $1595 Herndon, VA Herndon Offices

Apr 9-11, '12 Chicago, IL Schaumburg Offices

Apr 9-11, '12 Minneapolis, MN Edina Training Center

Apr 9-13, '12 1:00 PM-5:00 PM ET Virtual Classroom

Apr 16-18, '12 Houston, TX Houston Training Center

Apr 16-18, '12 Philadelphia, PA Microtek

Apr 16-20, '12
Special Offer, $1595 1:00 PM-5:00 PM ET Virtual Classroom

Apr 17-19, '12
Special Offer, $1595 Chicago, IL Chicago Training Ctr.

Apr 23-25, '12 Austin, TX Executrain of Austin

Apr 23-25, '12 Raleigh, NC Cary Training Ctr

Apr 23-25, '12 Washington, DC Arlington Offices

Apr 30-May 2, '12 Baltimore, MD Bridge Education

Apr 30-May 2, '12 San Diego, CA San Diego Conference Ctr

May 1-3, '12
Special Offer, $1595 Dallas, TX Crestview Tower

May 2-4, '12 Toronto, ON Toronto Training Center

May 7-9, '12 Atlanta, GA Atlanta Offices

May 7-9, '12 Boston, MA Burlington Center

May 9-11, '12
Special Offer, $1595 Herndon, VA Herndon Offices

May 14-16, '12 Dallas, TX Irving Training Center

May 14-16, '12 San Jose, CA Santa Clara Offices

May 14-16, '12 Washington, DC Arlington Offices

May 15-17, '12
Special Offer, $1595 Reston, VA Reston Training Ctr

May 21-23, '12 Dulles, VA Microtek Herndon

May 21-23, '12 Morristown, NJ Morristown Offices

May 21-25, '12 1:00 PM-5:00 PM ET Virtual Classroom

May 29-31, '12 Denver, CO Microtek

May 29-31, '12 Orlando, FL Microtek

May 29-31, '12 San Antonio, TX Norris Center

Jun 4-6, '12 Ft. Lauderdale, FL Productivity Point

Jun 4-6, '12 Phoenix, AZ Black Canyon Ctr.

Jun 4-6, '12
Special Offer, $1595 Herndon, VA Herndon Offices

Jun 4-6, '12 San Francisco, CA Microtek

Jun 11-13, '12 Chicago, IL Schaumburg Offices

Jun 11-13, '12 New York, NY New York Offices

Jun 11-13, '12 Washington, DC Arlington Offices

Jun 13-15, '12 Toronto, ON Toronto Training Center

Jun 18-20, '12 Los Angeles, CA El Segundo Center

Jun 18-20, '12 Portland, OR Kinetic Solutions

Jun 25-27, '12 Indianapolis, IN Indianapolis Training Ctr.

Jun 25-27, '12 Tampa, FL Tampa Training Ctr.

June 25-29, '12 1:00 PM-5:00 PM ET Virtual Classroom

Jul 11-13, '12
Special Offer, $1595 Herndon, VA Herndon Offices

Aug 6-8, '12
Special Offer, $1595 Herndon, VA Herndon Offices

Aug 21-23, '12
Special Offer, $1595 Chicago, IL Chicago Training Ctr.

Sept 10-12, '12
Special Offer, $1595 Herndon, VA Herndon Offices

Oct 10-12, '12
Special Offer, $1595 Herndon, VA Herndon Offices

Nov 13-15, '12
Special Offer, $1595 Chicago, IL Chicago Training Ctr.

Nov 7-9, '12
Special Offer, $1595 Herndon, VA Herndon Offices

For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar.

RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs)

All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:

Training experience
Experience in the IT service management field
Specific education / certificate requirements depending on the level of ITIL qualification that will be delivered.

Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here.

ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.

Recommended Follow-on Courses:

ITIL Service Lifecycle: Service Transition ITIL Service Lifecycle: Service Design ITIL Service Lifecycle: Service Operation ITIL Service Lifecycle: Continual Service Improvement ITIL Service Capability: Service Offerings and Agreements ITIL Service Capability: Release, Control, and Validation ITIL Service Capability: Operational Support and Analysis ITIL Service Capability: Planning, Protection, and Optimization ITIL: Managing Across the Lifecycle

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Public Training Terms & Conditions

Seminar agenda and assigned instructors are subject to change.

Payment is due prior to the seminar.

Public and virtual seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar.

Cancellation by provider. In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.

Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received.