Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

AZ, Phoenix

• Feb 18-20, 2015, Call Center Manager Certification Training

CA, Los Angeles

• Mar 16-18, 2015, Call Center Manager Certification Training
• Mar 25-27, 2015, Management and Leadership Skills for New Managers
• Apr 14-16, 2015, Designing Effective Questionnaires

CA, San Francisco

• Jan 5-7, 2015, Management and Leadership Skills for New Managers
• Feb 11-13, 2015, Management and Leadership Skills for New Managers
• Mar 9-11, 2015, Management and Leadership Skills for New Managers
• Apr 13-15, 2015, Management and Leadership Skills for New Managers
• May 4-6, 2015, Management and Leadership Skills for New Managers
• Oct 27-29, 2015, Designing Effective Questionnaires

CA, San Jose

• Mar 16-18, 2015, Call Center Manager Certification Training

CO, Denver

• Jan 12-14, 2015, Management and Leadership Skills for New Managers
• Apr 1-3, 2015, Management and Leadership Skills for New Managers

DC, Washington

• Feb 18-20, 2015, Management and Leadership Skills for New Managers
• Feb 25-27, 2015, Call Center Manager Certification Training
• Mar 23-25, 2015, Management and Leadership Skills for New Managers
• Apr 22-24, 2015, Management and Leadership Skills for New Managers
• May 11-13, 2015, Management and Leadership Skills for New Managers

FL, Miami

• Nov 5-6, 2014, Fundamentals of Call Center Workforce Management
• Nov 5-7, 2014, Workforce Management Certification Boot Camp

GA, Atlanta

• Jan 14-16, 2015, Management and Leadership Skills for New Managers
• Feb 4-6, 2015, Management and Leadership Skills for New Managers
• Mar 9-11, 2015, Management and Leadership Skills for New Managers
• Mar 30-Apr 1, 2015, Certified Outsourcing Professional Masters Class
• Apr 2, 2015, Outsourcing Governance Workshop
• Apr 6-8, 2015, Management and Leadership Skills for New Managers
• May 4-6, 2015, Call Center Manager Certification Training
• May 4-8, 2015, Call Center Management Certification Boot Camp
• May 6-8, 2015, Management and Leadership Skills for New Managers
• Sep 15-17, 2015, Designing and Managing Best In Class Customer Engagement Programs

IL, Chicago

• Jan 14-16, 2015, Management and Leadership Skills for New Managers
• Feb 2-4, 2015, Management and Leadership Skills for New Managers
• Mar 16-18, 2015, Management and Leadership Skills for New Managers
• Apr 8-10, 2015, Management and Leadership Skills for New Managers
• May 13-15, 2015, Management and Leadership Skills for New Managers
• Jun 23-25, 2015, Designing Effective Questionnaires
• Jul 13-15, 2015, Call Center Manager Certification Training
• Jul 13-17, 2015, Call Center Management Certification Boot Camp
• Jul 27-29, 2015, Contact Center Director Certification

MA, Boston

• Feb 9-11, 2015, Management and Leadership Skills for New Managers
• Mar 16-18, 2015, Management and Leadership Skills for New Managers
• Apr 6-8, 2015, Management and Leadership Skills for New Managers
• May 13-15, 2015, Management and Leadership Skills for New Managers

MI, Lansing

• Feb 17-19, 2015, Call Center Manager Certification Training

MO, St Louis

• Apr 8-10, 2015, Call Center Manager Certification Training

NC, Raleigh

• Apr 29-May1, 2015, Management and Leadership Skills for New Managers

NV, Las Vegas

• Mar 16-17, 2015, Introduction to Contact Center Process Metrics
• Mar 16-20, 2015, Call Center Service Engineering Boot Camp
• Mar 16-18, 2015, Call Center Metrics, Data Analysis and Reporting
• Mar 19-20, 2015, Designing Six Sigma Support Centers

NY, New York

• Jan 7-9, 2015, Management and Leadership Skills for New Managers
• Jan 27-29, 2015, Designing Effective Questionnaires
• Feb 2-4, 2015, Management and Leadership Skills for New Managers
• Mar 2-4, 2015, Management and Leadership Skills for New Managers
• Mar 30-Apr 1, 2015, Management and Leadership Skills for New Managers
• May 18-20, 2015, Management and Leadership Skills for New Managers

OH, Cincinnati

• Jun 9-11, 2015, Designing and Managing Best In Class Customer Engagement Programs

PA, Philadelphia

• Jan 26-28, 2015, Management and Leadership Skills for New Managers
• May 4-6, 2015, Management and Leadership Skills for New Managers

SC, Greenville

• May 11-12, 2015, Introduction to Contact Center Process Metrics
• May 11-15, 2015, Call Center Service Engineering Boot Camp
• May 11-13, 2015, Call Center Metrics, Data Analysis and Reporting
• May 14-15, 2015, Designing Six Sigma Support Centers
• July 14-17, 2015, Call Center Six Sigma Master Black Belt Capstone Course

TN, Nashville

• Apr 27-29, 2015, Call Center Manager Certification Training
• Aug 18-20, 2015, Designing Effective Questionnaires

TX, Dallas

• Feb 11-13, 2015, Management and Leadership Skills for New Managers
• Apr 15-17, 2015, Management and Leadership Skills for New Managers
• May 18-20, 2015, Call Center Manager Certification Training
• May 18-22, 2015, Call Center Management Certification Boot Camp

TX, Houston

• Jan 5-7, 2015, Management and Leadership Skills for New Managers
• Mar 9-11, 2015, Management and Leadership Skills for New Managers
• May 18-20, 2015, Management and Leadership Skills for New Managers

WA, Seattle

• Feb 23-25, 2015, Management and Leadership Skills for New Managers
• Apr 14-16, 2015, Call Center Manager Certification Training

Caribbean and Latin American

Canada

Onsite Training

• RCCSP Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Call Center Manager Certification Training
• Call Center Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop

Virtual Classroom Training