Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

CO, Denver

• Sep 15-17, 2014, COP Master Class
• Sep 18, 2014, Outsourcing Governance Workshop

DC, Washington

• Apr 29-May 1, 2014, Survey Design and Data Analysis Workshop

FL, Ft. Lauderdale

• Nov 3-4, 2014, Introduction to Contact Center Process Metrics
• Nov 3-5, 2014, Call Center Metrics, Data Analysis and Reporting

FL, Miami

• Nov 3-5, 2014, Call Center Manager Certification Training
• Nov 3-7, 2014, RCCSP Call Center Management Certification Boot Camp
• Nov 5-6, 2014, Fundamentals of Call Center Workforce Management
• Nov 5-7, 2014, Workforce Management Certification Boot Camp

FL, Tampa

• Dec 1-3, 2014, Call Center Manager Certification Training
• Dec 1-5, 2014, RCCSP Call Center Management Certification Boot Camp

GA, Atlanta

• June 5-6, 2014, Contact Center Foundations
• June 9-11, 2014, Contact Center Director Certification Training
• June 16-18, 2014, Call Center Manager Certification Training
• June 16-20, 2014, Call Center Management Certification Boot Camp
• June 23-25, 2014, Customer Satisfaction and Loyalty Research
• Sept 17-18, 2014, Fundamentals of Call Center Workforce Management
• Sept 17-19, 2014, Workforce Management Certification Boot Camp
• Oct 14-16, 2014, Designing Effective Questionnaires

IL, Chicago

• June 17-19, 2014, Designing Effective Questionnaires
• Sep 22-24, 2014, Call Center Manager Certification Training
• Sep 22-23, 2014, Introduction to Contact Center Process Metrics
• Sep 22-24, 2014, Call Center Metrics, Data Analysis and Reporting
• Sep 22-26, 2014, RCCSP Call Center Management Certification Boot Camp
• Sep 22-26, 2014, Call Center Service Engineering Boot Camp
• Sep 25-26, 2014, Designing Six Sigma Support Centers
• Nov 12-14, 2014, Customer Satisfaction and Loyalty Research

MA, Boston

• Aug 4-5, 2014, Introduction to Contact Center Process Metrics
• Aug 4-6, 2014, Call Center Metrics, Data Analysis and Reporting
• Aug 4-8, 2014, Call Center Service Engineering Boot Camp
• Aug 7-8, 2014, Designing Six Sigma Support Centers

NC, Raleigh

• May 14-15, 2014, Fundamentals of Call Center Workforce Management
• May 14-16, 2014, Workforce Management Certification Boot Camp

NJ, Morristown

• July 9-11, 2014, Call Center Manager Certification Training

NV, Las Vegas

• Aug 12-14, 2014, Designing Effective Questionnaires
• Oct 20-22, 2014, Call Center Manager Certification Training
• Oct 20-21, 2014, Introduction to Contact Center Process Metrics
• Oct 20-22, 2014, Call Center Metrics, Data Analysis and Reporting
• Oct 20-24, 2014, RCCSP Call Center Management Certification Boot Camp
• Oct 20-24, 2014, Call Center Service Engineering Boot Camp
• Oct 23-24, 2014, Designing Six Sigma Support Centers

NY, Rochester

• July 9-11, 2014, Call Center Manager Certification Training

OH, Cleveland

• Aug 4-6, 2014, Call Center Manager Certification Training
• Aug 4-8, 2014, RCCSP Call Center Management Certification Boot Camp

SC, Greenville

• June 2-3, 2014, Introduction to Contact Center Process Metrics
• June 2-4, 2014, Call Center Metrics, Data Analysis and Reporting
• June 2-6, 2014, Call Center Service Engineering Boot Camp
• June 5-6, 2014, Designing Six Sigma Support Centers
• July 15-18, 2014, Call Center Six Sigma Master Black Belt Capstone Course
• Dec 8-9, 2014, Introduction to Contact Center Process Metrics
• Dec 8-10, 2014, Call Center Metrics, Data Analysis and Reporting
• Dec 8-12, 2014, Call Center Service Engineering Boot Camp
• Dec 11-12, 2014, Designing Six Sigma Support Centers
• Dec 16-19, 2014, Call Center Six Sigma Master Black Belt Capstone Course

TX, Austin

• Oct 6-7, 2014, Introduction to Contact Center Process Metrics
• Oct 6-8, 2014, Call Center Manager Certification Training
• Oct 6-8, 2014, Call Center Metrics, Data Analysis and Reporting
• Oct 6-10, 2014, Call Center Service Engineering Boot Camp
• Oct 9-10, 2014, Designing Six Sigma Support Centers

TX, Dallas

• Apr 28-29, 2014, Introduction to Contact Center Process Metrics
• Apr 28-30, 2014, Call Center Metrics, Data Analysis and Reporting
• Apr 28-May 2, 2014, Call Center Service Engineering Boot Camp
• May 1-2, 2014, Designing Six Sigma Support Centers
• June 23-25, 2014, Survey Design and Data Analysis Workshop

VA, Alexandria

• June 30-Jul 2, 2014, Call Center Manager Certification Training
• June 30-Jul 1, 2014, Introduction to Contact Center Process Metrics
• June 30-Jul 2, 2014, Call Center Metrics, Data Analysis and Reporting

WA, Seattle

• Aug 25-27, 2014, Call Center Manager Certification Training

Caribbean

Puerto Rico, San Juan

Canada

ON, Toronto

• June 23-25, 2014, COP Master Class
• June 26, 2014, Outsourcing Governance Workshop
• July 21-23, 2014, Call Center Manager Certification Training
• July 21-25, 2014, RCCSP Call Center Management Certification Boot Camp
• July 23-24, 2014, Fundamentals of Call Center Workforce Management
• July 23-25, 2014, Workforce Management Certification Boot Camp

Onsite Training

• RCCSP Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Manager Certification Training
• Call Center Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop

Virtual Classroom Training