Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

CA, San Jose

• June 11-13, 2019, Designing Effective Questionnaires

CO, Colorado Springs

• Dec 4-6, 2018, Certified Workforce Management Professional
• May 20-23, 2019, Call Center Manager Training and Certification
• May 20-24, 2019, Call Center Management Certification Boot Camp
• May 22-24, 2019, Certified Workforce Management Professional

DC, Washington

• Nov 28-30, 2018, Survey Design and Data Analysis Workshop

FL, Orlando

• Oct 9-11, 2018, Call Center Manager Training and Certification
• Apr 29-May 2, 2019, Call Center Manager Training and Certification

GA, Atlanta

• Feb 19-22, 2019, Call Center Manager Training and Certification

IL, Chicago

• Aug 13-15, 2019, Designing Effective Questionnaires

MN, Minneapolis

• Sept 18-19, 2018, Optimizing IVR and Speech Recognition

MO, St. Louis

• Mar 11-13, 2019, Certified Workforce Management Professional
• Mar 14-15, 2019, Contact Center Supervisor Certification Training

NC, Charlotte

• Feb 12-14, 2019, Designing Effective Questionnaires

NV, Las Vegas

• Oct 30-Nov 1, 2018, Designing Effective Questionnaires

OH, Cincinnati

• Nov 5-7, 2019, Designing Effective Questionnaires

OR, Portland

• June 25-28, 2019, Call Center Manager Training and Certification

PA, Philadelphia

• Apr 9-11, 2019, Designing Effective Questionnaires

SC, Greenville

• Oct 8-10, 2018, Call Center Metrics, Analytics and Reporting
• Oct 8-12, 2018, Call Center Service Engineering Boot Camp
• Oct 11-12, 2018, Designing Six Sigma Call Centers and Help Desks
• Dec 11-14, 2018, Call Center Engineering and Analytics (Black Belt Capstone Course)

TX, San Antonio

• Jan 21-24, 2019, Call Center Manager Training and Certification
• Jan 21-25, 2019, Call Center Management Certification Boot Camp

Canada

Caribbean and Latin American

Onsite Training

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Call Center Manager Training and Certification
• Call Center Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop

Virtual Classroom Training