Call Center Management Training Courses, Call Center Certifications, Telesales and Customer Satisfaction Mesurement Seminars

Call Center Training and Certification Courses by Location		RCCSP Professional Education Alliance

Virtual Classroom

Caribbean & Latin America

USA

AZ, Phoenix

Feb 15-16, 2010, Introduction to Call Centers
Feb 15-16, 2010, Contact Center Supervisor Certification
Feb 15-17, 2010, Call Center Metrics, Data Analytics and Reporting
Feb 15-19, 2010, Call Center Engineering Boot Camp
Feb 17-19, 2010, Call Center Manager Certification
Feb 18-19, 2010, Designing Six Sigma Contact Centers
Feb 24-26, 2010, Survey Design and Data Analysis

CA, Los Angeles

May 3-6, 2010, Management and Leadership Skills for New Managers
July 19-21, 2010, Customer Satisfaction and Loyalty Research
Aug 17-19, 2010, Designing Effective Questionnaires

CA, San Diego

Apr 26-28, 2010, Coaching and Mentoring for Improved Performance

CA, San Francisco

July 12-13, 2010, Introduction to Call Centers
July 12-14, 2010, Call Center Metrics, Data Analytics and Reporting
July 12-16, 2010, Call Center Engineering Boot Camp
July 14-16, 2010, Call Center Manager Certification
July 15-16, 2010, Designing Six Sigma Contact Centers

CA, San Jose

Feb 8-10, 2010, Communication and Negotiation Skills
Apr 13-16, 2010, Management and Leadership Skills for New Managers

DC, Washington

Feb 17-19, 2010, Managing Outsourcing Contracts
Mar 8-10, 2010, High-Impact Communication
Mar 20-27, 2010, Coaching and Mentoring for Improved Performance
Mar 30-Apr 2, 2010, Management and Leadership Skills for New Managers
Apr 13-16, 2010, Call Center Workforce Management Boot Camp
Apr 21-23, 2010, Survey Design and Data Analysis
Apr 26-27, 2010, Introduction to Call Centers
Apr 26-28, 2010, Call Center Metrics, Data Analytics and Reporting
Apr 26-30, 2010, Call Center Engineering Boot Camp
Apr 28-30, 2010, Call Center Workforce Management Certification
Apr 28-30, 2010, Call Center Manager Certification
Apr 29-30, 2010, Designing Six Sigma Contact Centers
May 15-22, 2010, High-Impact Communication
May 24-26, 2010, Coaching and Mentoring for Improved Performance
May 24-26, 2010, Communication and Negotiation Skills
July 26-28, 2010, High-Impact Communication
Aug 2-3, 2010, Introduction to Call Centers
Aug 2-4, 2010, Call Center Metrics, Data Analytics and Reporting
Aug 2-6, 2010, Call Center Engineering Boot Camp
Aug 4-6, 2010, Call Center Manager Certification
Aug 5-6, 2010, Designing Six Sigma Contact Centers

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FL, Ft. Lauderdale

Dec 8-10, 2010, Call Center Workforce Management Certification

FL, Orlando

Mar 8-9, 2010, Introduction to Call Centers
Mar 8-10, 2010, Call Center Metrics, Data Analytics and Reporting
Mar 8-10, 2010, Call Center Workforce Management Certification
Mar 8-12, 2010, Call Center Engineering Boot Camp
Mar 9-12, 2010, Management and Leadership Skills for New Managers
Mar 10-12, 2010, Call Center Manager Certification
Mar 11-12, 2010, Improving the Effectiveness of IVR and Speech Recognition
Mar 11-12, 2010, Designing Six Sigma Contact Centers

FL, Miami

Sept 1-3, 2010, Call Center Manager Certification

FL, Tampa

GA, Atlanta

Mar 23, 2010, Call Center Coaching: Getting Results
Mar 23-24, 2010, Essential Skills for Effective Incoming Call Center Management
Mar 25-26, 2010, Monitoring & Coaching for Improved Call Center Performance
Apr 6-9, 2010, Management and Leadership Skills for New Managers
May 10-12, 2010, High-Impact Communication
Sept 8-10, 2010, Call Center Workforce Management Certification
Sept 8-10, 2010, Call Center Manager Certification

IL, Chicago

Feb 23-24, 2010, Essential Skills for Effective Incoming Call Center Management
Feb 23-26, 2010, Call Center Workforce Management Boot Camp
Mar 15-17, 2010, High-Impact Communication
Mar 16-19, 2010, Management and Leadership Skills for New Managers
Apr 12-13, 2010, Introduction to Call Centers
Apr 12-14, 2010, Call Center Metrics, Data Analytics and Reporting
Apr 12-16, 2010, Call Center Engineering Boot Camp
Apr 14-16, 2010, Call Center Manager Certification
Apr 15-16, 2010, Designing Six Sigma Contact Centers
Apr 26-28, 2010, Communication and Negotiation Skills
May18-20, 2010, Designing Effective Questionnaires
Jun 21-23, 2010, Survey Design and Data Analysis
Aug 23-24, 2010, Introduction to Call Centers
Aug 23-25, 2010, Call Center Metrics, Data Analytics and Reporting
Aug 23-25, 2010, Coaching and Mentoring for Improved Performance
Aug 23-27, 2010, Call Center Engineering Boot Camp
Aug 25-27, 2010, Call Center Workforce Management Certification
Aug 25-27, 2010, Call Center Manager Certification
Aug 26-27, 2010, Designing Six Sigma Contact Centers
Oct 5-7, 2010, Designing Effective Questionnaires
Nov 15-17, 2010, Customer Satisfaction and Loyalty Research

MA, Boston

Apr 20-23, 2010, Management and Leadership Skills for New Managers
June 7-8, 2010, Introduction to Call Centers
June 7-9, 2010, Call Center Metrics, Data Analytics and Reporting
June 7-11, 2010, Call Center Engineering Boot Camp
June 9-11, 2010, Call Center Workforce Management Certification
June 9-11, 2010, Call Center Manager Certification
June 10-11, 2010, Designing Six Sigma Contact Centers
June 22-23, 2010, Essential Skills for Effective Incoming Call Center Management
June 22-25, 2010, Call Center Workforce Management Boot Camp

MD, Baltimore

May 4-5, 2010, Essential Skills for Effective Incoming Call Center Management
May 6-7, 2010, Monitoring & Coaching for Improved Call Center Performance

MN, Minneapolis

June 28-30, 2010, High-Impact Communication

MO, Kansas City

June 2-4, 2010, Call Center Manager Certification

NC, Raleigh

Mar 23-26, 2010, Management and Leadership Skills for New Managers
Apr 5-7, 2010, Communication and Negotiation Skills

NJ, Morristown

Feb 22-24, 2010, High-Impact Communication
Mar 2-5, 2010, Management and Leadership Skills for New Managers
July 19-21, 2010, Coaching and Mentoring for Improved Performance

NV, Las Vegas

May 3-4, 2010, Introduction to Call Centers
May 3-5, 2010, Call Center Metrics, Data Analytics and Reporting
May 3-7, 2010, Call Center Engineering Boot Camp
May 5-7, 2010, Call Center Workforce Management Certification
May 5-7, 2010, Call Center Manager Certification
May 6-7, 2010, Improving the Effectiveness of IVR and Speech Recognition
May 6-7, 2010, Designing Six Sigma Contact Centers
Jun 28-30, 2010, Coaching and Mentoring for Improved Performance
Aug 19-21, 2010, High-Impact Communication
Oct 25-26, 2010, Introduction to Call Centers
Oct 25-27, 2010, Call Center Metrics, Data Analytics and Reporting
Oct 25-29, 2010, Call Center Engineering Boot Camp
Oct 27-29, 2010, Call Center Manager Certification
Oct 28-29, 2010, Designing Six Sigma Contact Centers

NY, New York

Feb 16-19, 2010, Management and Leadership Skills for New Managers
Mar 15-17, 2010, Customer Satisfaction and Loyalty Research
Jun 14-17, 2010, Management and Leadership Skills for New Managers
July 12-14, 2010, High-Impact Communication

PA, Philadelphia

Jun 29-Jul 1, 2010, Designing Effective Questionnaires
Oct 4-5, 2010, Introduction to Call Centers
Oct 4-6, 2010, Call Center Metrics, Data Analytics and Reporting
Oct 4-8, 2010, Call Center Engineering Boot Camp
Oct 6-8, 2010, Call Center Workforce Management Certification
Oct 6-8, 2010, Call Center Manager Certification
Oct 7-8, 2010, Designing Six Sigma Contact Centers

SC, Greenville

June 21, 2010, CRM Strategies
June 21-22, 2010, Introduction to Call Centers
June 21-22, 2010, Contact Center Supervisor Certification
June 22-24, 2010, Call Center Six Sigma Black Belt Masters Course
June 23-25, 2010, Call Center Manager Certification
Nov 15, 2010, CRM Strategies
Nov 15-16, 2010, Introduction to Call Centers
Nov 15-16, 2010, Contact Center Supervisor Certification
Nov 16-18, 2010, Call Center Six Sigma Black Belt Masters Course
Nov 17-19, 2010, Call Center Manager Certification

TX, Austin

May 17-18, 2010, Introduction to Call Centers
May 17-18, 2010, Contact Center Supervisor Certification
May 17-19, 2010, Call Center Metrics, Data Analytics and Reporting
May 17-21, 2010, Call Center Engineering Boot Camp
May 19-21, 2010, Call Center Manager Certification
May 20-21, 2010, Designing Six Sigma Contact Centers

TX, Dallas

Mar 9-10, 2010, Essential Skills for Effective Incoming Call Center Management
Mar 11-12, 2010, Monitoring & Coaching for Improved Call Center Performance
Mar 11, 2010, Call Center Coaching: Getting Results
Apr 12-14, 2010, Communication and Negotiation Skills
Jun 22-25, 2010, Management and Leadership Skills for New Managers
Sept 13-14, 2010, Introduction to Call Centers
Sept 13-14, 2010, Contact Center Supervisor Certification
Sept 13-15, 2010, Call Center Metrics, Data Analytics and Reporting
Sept 13-17, 2010, Call Center Engineering Boot Camp
Sept 15-17, 2010, Call Center Manager Certification
Sept 16-17, 2010, Designing Six Sigma Contact Centers

TX, Houston

Mar 3-5, 2010, Call Center Manager Certification
Mar 15-17, 2010, Coaching and Mentoring for Improved Performance

WA, Seattle

May 18-19, 2010, Essential Skills for Effective Incoming Call Center Management
May 18-21, 2010, Call Center Workforce Management Boot Camp
June 14-16, 2010, High-Impact Communication

Virtual Classroom Training

Feb 5, 2010, Workforce Management Data Collection and Analysis
Feb 11, 2010, How to Define Call Center Performance Goals & Measure Results
Feb 12, 2010, Best Practices in Calibration and Scoring
Feb 12, 2010, Forecasting Fundamentals : Practices for Predicting Call Workload
Feb 18, 2010, Diagnosing & Treating Call Center Performance Problems
Feb 19, 2010, Fundamentals of Call Center Coaching
Feb 19, 2010, Calculating Call Center Staff
Feb 25, 2010, Fundamentals of Call Center Coaching
Feb 26, 2010, Optimizing Monitoring and Recording Technology
Feb 26, 2010, Workforce Management : Solutions to Scheduling Challenges
Mar 4, 2010, Motivating Call Center Employees
Mar 5, 2010, Performing a Call Center Satisfaction Audit
Mar 5, 2010, Workforce Management : Managing Daily Service Levels
Mar 11, 2010, Call Center Teamwork Template:Building & Managing Teams
Mar 12, 2010, Harnessing the Voice of the Customer
Mar 12, 2010, Performing a Workforce Management Audit
Mar 25, 2010, Introduction to Call Center Workforce Management
Mar 26, 2010, Workforce Management : Advanced Forecasting Techniques
Apr 1, 2010, Introduction to Key Performance Indicators in the Call Center
Apr 8, 2010, A Beginner's Guide to Understanding Call Center Technologies
Apr 9, 2010, Workforce Management : Skill Based Routing Complexities
Apr 23, 2010, Workforce Management : Attendance & Adherence to Schedule
May 6, 2010, Call Center Workforce Recruiting, Screening, and Hiring
May 7, 2010, Introduction to Call Center Workforce Management
May 13, 2010, Proven Strategies to Increase Employee Retention
May 14, 2010, Workforce Management Data Collection and Analysis
May 20, 2010, How to Define Call Center Performance Goals & Measure Results
May 21, 2010, Forecasting Fundamentals : Practices for Predicting Call Workload
May 27, 2010, Diagnosing & Treating Call Center Performance Problems
May 28, 2010, Calculating Call Center Staff
June 3, 2010, Fundamentals of Call Center Coaching
June 4, 2010, Workforce Management : Solutions to Scheduling Challenges
June 10, 2010, Motivating Call Center Employees
June 11, 2010, Workforce Management : Managing Daily Service Levels
June 17, 2010, Call Center Teamwork Template:Building & Managing Teams
June 18, 2010, Performing a Workforce Management Audit
June 24, 2010, Introduction to Call Center Workforce Management
June 25, 2010, Workforce Management : Advanced Forecasting Techniques
July 8, 2010, Introduction to Key Performance Indicators in the Call Center
July 9, 2010, Workforce Management : Skill Based Routing Complexities
July 15, 2010, A Beginner's Guide to Understanding Call Center Technologies
July 22 & July 29, 2010, Building a Quality Form
July 23, 2010, Workforce Management : Attendance & Adherence to Schedule
Aug 5, 2010, Best Practices in Calibration and Scoring
Aug 12, 2010, Fundamentals of Call Center Coaching
Aug 19, 2010, Optimizing Monitoring and Recording Technology
Aug 26, 2010, Performing a Call Center Satisfaction Audit
Sept 2, 2010, Harnessing the Voice of the Customer
Sept 9, 2010, Call Center Workforce Recruiting, Screening, and Hiring
Sept 10 & Sept 17, 2010, Building a Quality Form
Sept 10, 2010, Introduction to Call Center Workforce Management
Sept 16, 2010, Proven Strategies to Increase Employee Retention
Sept 17, 2010, Workforce Management Data Collection and Analysis
Sept 23, 2010, How to Define Call Center Performance Goals & Measure Results
Sept 24, 2010, Best Practices in Calibration and Scoring
Sept 24, 2010, Forecasting Fundamentals : Practices for Predicting Call Workload
Sept 30, 2010, Diagnosing & Treating Call Center Performance Problems
Oct 1, 2010, Fundamentals of Call Center Coaching
Oct 1, 2010, Calculating Call Center Staff
Oct 7, 2010, Fundamentals of Call Center Coaching
Oct 8, 2010, Optimizing Monitoring and Recording Technology
Oct 8, 2010, Workforce Management : Solutions to Scheduling Challenges
Oct 14, 2010, Motivating Call Center Employees
Oct 15, 2010, Performing a Call Center Satisfaction Audit
Oct 15, 2010, Workforce Management : Managing Daily Service Levels
Oct 21, 2010, Call Center Teamwork Template:Building & Managing Teams
Oct 22, 2010, Harnessing the Voice of the Customer
Oct 22, 2010, Performing a Workforce Management Audit
Oct 28, 2010, Introduction to Call Center Workforce Management
Oct 29, 2010, Workforce Management : Advanced Forecasting Techniques
Nov 4, 2010, Introduction to Key Performance Indicators in the Call Center
Nov 5, 2010, Workforce Management : Skill Based Routing Complexities
Nov 11, 2010, A Beginner's Guide to Understanding Call Center Technologies
Nov 19, 2010, Workforce Management : Attendance & Adherence to Schedule

BC, Vancouver

Sept 6-7, 2010, Introduction to Call Centers
Sept 6-8, 2010, Call Center Metrics, Data Analytics and Reporting
Sept 6-10, 2010, Call Center Engineering Boot Camp
Sept 8-10, 2010, Call Center Manager Certification
Sept 9-10, 2010, Designing Six Sigma Contact Centers

ON, Toronto

Mar 15-18, 2010, Management and Leadership Skills for New Managers
May 24-25, 2010, Introduction to Call Centers
May 24-26, 2010, Call Center Metrics, Data Analytics and Reporting
May 24-28, 2010, Call Center Engineering Boot Camp
May 26-28, 2010, Call Center Manager Certification
May 27-28, 2010, Designing Six Sigma Contact Centers

Caribbean & Latin America

Argentina, Buenos Aires

Bahamas, Nassau

Chile, Santiago de Chile

Dominican Republic, Santo Domingo

June 28-29, 2010, Introduction to Call Centers
June 28-30, 2010, Call Center Metrics, Data Analytics and Reporting
June 28-July 2, 2010, Call Center Engineering Boot Camp
June 30-July 2, 2010, Call Center Workforce Management Certification
June 30-July 2, 2010, Call Center Manager Certification
July 1-2, 2010, Designing Six Sigma Contact Centers

México, Distrito Federal

PR, San Juan

Sept 6-8, 2010, Call Center Manager Certification

United Kingdom, London

May 6-7, 2010, Improving the Effectiveness of IVR and Speech Recognition