Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

AZ, Phoenix

• Sep 26-28, 2017, Call Center Workforce Management Certification Boot Camp

CA, San Jose

• Apr23-25, 2018, Call Center Manager Training and Certification
• Apr 23-27, 2018, Contact Center Management Certification Boot Camp Training
• Apr 26-27, 2018, Contact Center Supervisor Certification Training

DC, Washington

• Sep 25-29, 2017, Survey Design and Data Analysis Workshop
• Feb 6-8, 2018, Designing Effective Questionnaires

FL, Orlando

• Oct 10-12, 2017, Call Center Manager Training and Certification

FL, Tampa

GA, Atlanta

• Nov 29-Dec 1, 2017, Designing Effective Questionnaires
• Feb 5-7, 2018, Call Center Manager Training and Certification
• Feb 5-9, 2018, Contact Center Management Certification Boot Camp Training
• Feb 8-9, 2018, Contact Center Supervisor Certification Training

IL, Chicago

• Sept 19-21, 2017, Designing Effective Questionnaires
• Oct 24-26, 2017, Designing and Managing Best In Class Customer Engagement Programs
• Aug 28-30, 2018, Designing Effective Questionnaires

IN, Indianapolis

• Dec 4-6, 2017, Call Center Manager Training and Certification

MO, St. Louis

• Aug 28-30, 2017, Call Center Manager Training and Certification
• Aug 31-Sep 1, 2017, Contact Center Supervisor Certification Training

NJ, Lawrence

• Oct 23-25, 2017, Certified Outsourcing Professional Master Class
• Oct 26, 2017, Outsourcing Governance Workshop

NV, Las Vegas

• Nov 6-8, 2018, Designing Effective Questionnaires

NY, New York

• Sep 14, 2017, Outsourcing Governance Workshop

OH, Cincinnati

• Oct 24-26, 2017, Designing and Managing Best In Class Customer Engagement Programs
• May 1-3, 2018, Designing Effective Questionnaires

PA, Philadelphia

• Sept 20-21, 2017, Optimizing IVR Touch Tone and Speech Recognition Systems
• Jun 19-21, 2018, Designing Effective Questionnaires

SC, Greenville

• July 11-14, 2017, Call Center Engineering and Analytics (Black Belt Capstone Course)
• Aug 7-11, 2017, Call Center Service Engineering Boot Camp
• Aug 7-9, 2017, Call Center Metrics, Analytics and Reporting
• Aug 10-11, 2017, Designing Six Sigma Call Centers and Help Desks
• Nov 7-11, 2017, Call Center Service Engineering Boot Camp
• Nov 7-9, 2017, Call Center Metrics, Analytics and Reporting
• Nov 10-11, 2017, Designing Six Sigma Call Centers and Help Desks
• Dec 12-15, 2017, Call Center Engineering and Analytics (Black Belt Capstone Course)

TX, San Antonio

• Oct 4-6, 2017, Call Center Manager Training and Certification

WA, Seattle

• Aug 1-3, 2017, Call Center Manager Training and Certification

Canada

Caribbean and Latin American

Onsite Training

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Call Center Manager Training and Certification
• Call Center Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop

Virtual Classroom Training