Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Contact Center Certification Training

Virtual Instructor-Led Training

• July 5-8, 2022, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• July 5-14, 2022, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• July 25-29, 2022, 9:00AM - 1:00PM CST, Certified Contact Center Supervisor
• Aug 23-26, 2022, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Aug 23-Sept 1, 2022, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Sept 6-9, 2022, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Sept 6-15, 2022, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Oct 4-7, 2022, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Oct 4-13, 2022, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Oct 24-28, 2022, 9:00AM - 1:00PM CST, Certified Contact Center Supervisor
• Nov 1-4, 2022, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Nov 1-10, 2022, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Nov 28 - Dec 2, 2022, 9:00AM - 1:00PM CST, Certified Contact Center Supervisor
• Dec 12-16, 2022, 9:00AM - 1:00PM CST, Certified Contact Center Supervisor
• Jan 20-23, 2023, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Jan 20-29, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Executive Management Boot Camp
• Quality Management Professional Training and Certification
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional

In-Person Classroom Courses

AZ, Phoenix

• Nov 14-15, 2022 Comprehensive Call Center Metrics
• Nov 14-17, 2022, Call Center Manager Training and Certification

DC, Washington

• Sept 19-21, 2022 Survey Design and Data Analysis Workshop

FL, Orlando

• Sept 19-20, 2022, Comprehensive Call Center Metrics
• Sept 19-22, 2022, Call Center Manager Training and Certification
• Sept 19-23, 2022, Call Center Management Certification Boot Camp
• Dec 5-6, 2022 Comprehensive Call Center Metrics
• Dec 5-8, 2022, Call Center Manager Training and Certification

GA, Atlanta

• Aug 8-9, 2022, Comprehensive Call Center Metrics
• Aug 8-11, 2022, Call Center Manager Training and Certification
• Aug 8-12, 2022, Call Center Management Certification Boot Camp
• Sept 27-30, 2022, Certified Quality Management Professional
• Feb 27-28, 2023, Comprehensive Call Center Metrics
• Feb 27-Mar 2, 2023, Call Center Manager Training and Certification

IL, Chicago

• Aug 30-31, Comprehensive Call Center Metrics
• Aug 30-Sept 2, 2022, Call Center Manager Training and Certification
• Nov 1-2, Comprehensive Call Center Metrics
• Nov 1-4, 2022, Call Center Manager Training and Certification

MO, St. Louis

• Jan 10-11, 2023, Comprehensive Call Center Metrics
• Jan 10-13, 2023, Call Center Manager Training and Certification

NC, Raleigh

• Oct 17-18, 2022 Comprehensive Call Center Metrics
• Oct 17-20, 2022, Call Center Manager Training and Certification
• Oct 17-21, 2022, Call Center Management Certification Boot Camp
• Mar 27-28, 2023 Comprehensive Call Center Metrics
• Mar 27-30, 2023, Call Center Manager Training and Certification
• Ma 27-31, 2023, Call Center Management Certification Boot Camp

NE, Omaha

• Oct 4-5, 2022 Comprehensive Call Center Metrics
• Oct 4-7, 2022, Call Center Manager Training and Certification

VA, Alexandria

• Sept 19-21, 2022 Survey Design and Data Analysis Workshop

WA, Seattle

• May 1-2, 2023 Comprehensive Call Center Metrics
• May 1-4, 2023, Call Center Manager Training and Certification
• May 1-5, 2023, Call Center Management Certification Boot Camp