Instructor-Led Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Call Center Certification Training

Virtual Instructor-Led Training

• Feb 7-9, 2022, Management and Leadership Skills for New Managers
• Feb 22-Mar 3, 2022, Call Center Manager Training and Certification
• Mar 22-31, 2022, Call Center Manager Training and Certification
• Apr 12-21, 2022, Call Center Manager Training and Certification
• May 10-19, 2022, Call Center Manager Training and Certification
• June 7-16, 2022, Call Center Manager Training and Certification
• July 19-28, 2022, Call Center Manager Training and Certification
• Aug 23-Sept 1, 2022, Call Center Manager Training and Certification
• Sept 6-15, 2022, Call Center Manager Training and Certification
• Oct 4-13, 2022, Call Center Manager Training and Certification
• Nov 1-10, 2022, Call Center Manager Training and Certification
• Jan 20-29, 2023, Call Center Manager Training and Certification

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Quality Management Progfessional Training and Certification
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp
• Call Center Executive Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional

In-Person Classroom Courses

AZ, Phoenix

• Nov 14-15, 2022 Comprehensive Call Center Metrics
• Nov 14-17, 2022, Call Center Manager Training and Certification

DC, Washington

• Mar 14-15, 2022, Comprehensive Call Center Metrics
• Mar 14-17, 2022, Call Center Manager Training and Certification
• Mar 14-18, 2022, Call Center Management Certification Boot Camp
• Jun 28-29, 2022, Comprehensive Call Center Metrics
• Jun 28-Jul 1, 2022, Call Center Manager Training and Certification

FL, Orlando

• Sept 19-20, 2022, Comprehensive Call Center Metrics
• Sept 19-22, 2022, Call Center Manager Training and Certification
• Sept 19-23, 2022, Call Center Management Certification Boot Camp
• Dec 5-6, 2022 Comprehensive Call Center Metrics
• Dec 5-8, 2022, Call Center Manager Training and Certification

GA, Atlanta

• Feb 15-16, 2022, Comprehensive Call Center Metrics
• Feb 15-18, 2022, Call Center Manager Training and Certification
• June 20-21, 2022, Comprehensive Call Center Metrics
• June 20-23, 2022, Call Center Manager Training and Certification
• Aug 8-9, 2022, Comprehensive Call Center Metrics
• Aug 8-11, 2022, Call Center Manager Training and Certification
• Aug 8-12, 2022, Call Center Management Certification Boot Camp

MO, St. Louis

• Jan 10-11, 2023, Comprehensive Call Center Metrics
• Jan 10-13, 2023, Call Center Manager Training and Certification

NC, Raleigh

• May 23-24, 2022 Comprehensive Call Center Metrics
• May 23-26, 2022, Call Center Manager Training and Certification
• May 23-27, 2022, Call Center Management Certification Boot Camp
• Oct 17-18, 2022 Comprehensive Call Center Metrics
• Oct 17-20, 2022, Call Center Manager Training and Certification
• Oct 17-21, 2022, Call Center Management Certification Boot Camp

WA, Seattle

• Apr 25-26, 2022 Comprehensive Call Center Metrics
• Apr 25-28, 2022, Call Center Manager Training and Certification
• Apr 25-29, 2022, Call Center Management Certification Boot Camp