Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

AZ, Phoenix

• Sept 27-29, 2016, Workforce Management Certification Workshop
• Nov 2-4, 2016, Workforce Management Certification Workshop

CA, Los Angeles

• Sept 27-29, 2016, Designing and Managing Best In Class Customer Engagement Programs

CA, San Diego

• Apr 4-6, 2017, Designing Effective Questionnaires

CO, Denver

• Sept 12-14, 2016, Certified Outsourcing Professional Masters Class
• Sept 15, 2016, Outsourcing Governance Workshop

DC, Washington

• Sept 26-28, 2016, Survey Design and Data Analysis Workshop
• Oct 18-20, 2016, Call Center Manager Training and Certification

FL, Orlando

• Oct 3-5, 2016, Call Center Manager Training and Certification
• Oct 12-13, 2016, Optimizing IVR Touch Tone and Speech Recognition Systems
• Jan 24-26, 2017, Call Center Manager Training and Certification

GA, Atlanta

• May 1-3, 2017, Call Center Manager Training and Certification
• May 1-5, 2017, Contact Center Management Certification Boot Camp Training

IL, Chicago

• Sep 19-21, 2017, Designing Effective Questionnaires
• Apr 4-6, 2017, Designing and Managing Best In Class Customer Engagement Programs

IN, Indianapolis

• Jun 20-22, 2017, Designing Effective Questionnaires

MO, St. Louis

• Nov 28-30, 2016, Call Center Manager Training and Certification
• Dec 1-2, 2016, Contact Center Supervisor Certification Training

NC, Durham

• Feb 20-22, 2017, Call Center Manager Training and Certification
• Feb 23-24,  2017, Contact Center Supervisor Certification Training

NV, Las Vegas

• Dec 6-7, 2016, Optimizing IVR Touch Tone and Speech Recognition Systems

NY, New York

• Jan 31-Feb 2, 2017, Designing Effective Questionnaires

OH, Cincinnati

• Nov 15-17, 2016, Designing Effective Questionnaires
• Oct 24-26, 2017, Designing and Managing Best In Class Customer Engagement Programs

PA, Philadelphia

• Nov 29-Dec 1, 2017, Designing Effective Questionnaires

SC, Greenville

• Nov 7-8, 2016, Introduction to Call Center Metrics
• Nov 7-9, 2016, Call Center Metrics, Data Analysis and Reporting
• Nov 7-11, 2016, Call Center Service Engineering Boot Camp
• Nov 10-11, 2016, Designing Six Sigma Support Centers
• Dec 6-9, 2016, Call Center Six Sigma Master Black Belt Capstone Course

TX, Austin

• Nov 2-4, 2016, Call Center Manager Training and Certification

TX, Dallas

• Mar 6-8, 2017, Call Center Manager Training and Certification

WA, Seattle

• May 31-Jun 2, 2017, Call Center Manager Training and Certification

Canada

ON, Toronto

• Oct 24-26, 2016, Certified Outsourcing Professional Masters Class
• Oct 27, 2016, Outsourcing Governance Workshop

Caribbean and Latin American

Onsite Training

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Call Center Manager Training and Certification
• Call Center Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop

Virtual Classroom Training