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In-Person Classroom Courses
DC, Washington
FL, Orlando
GA, Atlanta
IL, Chicago
Virtual Instructor-Led Training
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Feb 20-23, 2024, 9:00AM - 1:00PM CST,
Comprehensive Call Center Metrics
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Feb 20-Mar 1, 2024, 9:00AM - 1:00PM CST, Call
Center Manager Training and Certification
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Feb 27-Mar 1, 2024, 1:00PM - 5:00PM ET,
Designing Effective Questionnaires, A Step-by
Step Workshop
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Mar 4-8, 2024, 9:00AM - 1:00PM CST, Call
Center Supervisor Training and Certification
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Mar 12-15, 2024, 9:00AM - 1:00PM CST,
Comprehensive Call Center Metrics
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Mar 12-15, 19-22, 2024, 9:00AM - 1:00PM CST,
Call Center Manager Training and
Certification
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Apr 1-5, 2024, 9:00AM - 1:00PM CST, Contact
Center Fundamentals
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May 14-17, 2024, 1:00PM - 5:00PM ET, Designing
Effective Questionnaires, A Step-by Step Workshop
Private Training Courses, Onsite or
Virtual
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