| Web Seminars | Canada | Caribbean | Europe | Asia Pacific |
USA
AZ, Phoenix
- July 15-16, Managing Sales in Call Centers: Boosting Revenues in a Service or Sales Environment
- Oct 14-15, Essential Skills for Effective Incoming Call Center Management
- Oct 14-15, Call Center Strategic Planning and Leadership for Call Center Executives
CA, Los Angeles
- June 2-4, Customer Satisfaction and Loyalty Research: Managing, Measuring, Analyzing and Interpreting
- Sept 29-Oct 1, Call Center Manager Certification
- Nov 18-19, Essential Skills for Effective Incoming Call Center Management
CA, Sacramento
- Nov 12-14, Call Center Manager Certification
CA, San Francisco
- Sept 9-11, Designing Effective Questionnaires
CO, Denver
DC, Washington
- June 9-11, Call Center Metrics, Analytics, and Reporting
- June 12-13, Designing Six Sigma Support Centers
- Aug 19-20, Essential Skills for Effective Incoming Call Center Management
- Aug 19-20, Monitoring & Coaching for Improved Call Center Performance
- Aug 19-20, Improving the Effectiveness of IVR
- Aug 19-20, Call Center Strategic Planning and Leadership for Call Center Executives
- Aug 21, Measuring Call Center Effectiveness
- Aug 21, Call Center Coaching: Getting Results
- Sept 8-10, Call Center Manager Certification
- Sept 8-10, Call Center Metrics, Analytics, and Reporting
- Sept 11-12, Designing Six Sigma Support Centers
- Dec 16-17, Essential Skills for Effective Incoming Call Center Management
Training & Certification:
w
Call Center
w IT Support Center
w ITIL
w Help Desk
w Telecom
Call Center
Operations
Technical Support
Call Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics / Benchmarking
CRM
Hiring &
Retention
Outbound Telesales
Novelty Gifts & Humor
Half-Priced Books
FL, Jacksonville
- Jan 20-22, 2009, Call Center Manager Certification
FL, Ponte Vedra
- Nov 11-12, Essential Skills for Effective Incoming Call Center Management
- Nov 11-12, Monitoring & Coaching for Improved Call Center Performance
- Nov 11-12, Call Center Workforce Management: The Basics and Beyond
- Nov 12-13, Call Center Strategic Planning and Leadership for Call Center Executives
- Nov 13, Measuring Call Center Effectiveness
- Nov 13, Call Center Coaching: Getting Results
GA, Atlanta
- Oct 20-22, Call Center Manager Certification
- Oct 20-22, Call Center Metrics, Analytics, and Reporting
- Oct 23-24, Designing Six Sigma Support Centers
- Nov 11-12, Call Center Workforce Management Fundamentals
IL, Chicago
- July 14-16, Call Center Manager Certification
- July 14-16, Call Center Metrics, Analytics, and Reporting
- July 15-16, Call Center Workforce Management: The Basics and Beyond
- July 17-18, Designing Six Sigma Support Centers
- Oct 14-15, Essential Skills for Effective Incoming Call Center Management
- Oct 14-15, Improving the Effectiveness of IVR
LA, New Orleans
MA, Boston
- May 12-15, Implementing Six Sigma in Call Centers
- Aug 12-13, Essential Skills for Effective Incoming Call Center Management
- Oct 13-16, Implementing Six Sigma in Call Centers
- Nov 18-20, Call Center Manager Certification
MD, Baltimore
- May 13-14, Improving the Effectiveness of IVR
- July 8-10, Designing Effective Questionnaires
- July 22-24, Essential Skills for Effective Incoming Call Center Management
- Oct 14-15, Contact Center Technology: What Works, What's New, What Drives Results
MO, St. Louis
NC, Raleigh
- Aug 19-21, Call Center Manager Certification
NJ, Morristown
- June 3-5, Call Center Manager Certification
- Aug 25-27, Call Center Manager Certification
- Jan 27-29, 2009, Call Center Manager Certification
NV, Las Vegas
- May 8-9, Designing Six Sigma Support Centers
- Aug 4-6, Call Center Manager Certification
- Aug 4-6, Call Center Metrics, Analytics, and Reporting
- Aug 7-8, Designing Six Sigma Support Centers
- Aug 11-13, Survey Design and Data Analysis Workshop
- Aug 12-14, Customer Satisfaction and Loyalty Research: Managing, Measuring, Analyzing and Interpreting
- Dec 9-10, Improving the Effectiveness of IVR
- Dec 9-10, Essential Skills for Effective Incoming Call Center Management
- Dec 9-10, Managing Sales in Call Centers: Boosting Revenues in a Service or Sales Environment
- Dec 16, Customer Relationship Management Strategies
- Dec 16-18, Call Center Manager Certification
OH, Cleveland
- Oct 14-16, Call Center Manager Certification
PA, Philadelphia
- Aug 25-27, Call Center Manager Certification
- Sept 9-10, Essential Skills for Effective Incoming Call Center Management
TN, Memphis
- July 8-10, Call Center Manager Certification
TN, Nashville
TX, Austin
- Nov 4-6, Call Center Manager Certification
TX, Dallas
- June 24-26, Call Center Manager Certification
- Sept 23-24, Essential Skills for Effective Incoming Call Center Management
- Sept 23-24, Monitoring & Coaching for Improved Call Center Performance
TX, Houston
- Sept 16-18, Call Center Manager Certification
TX, San Antonio
- Oct 28-30, Call Center Manager Certification
VA, McLean
- Dec 1-3, Call Center Manager Certification
WA, Seattle
- June 17-20, Call Center Workforce Management Bootcamp
- July 22-23, Contact Center Technology: What Works, What's New, What Drives Results
- July 22-24, Call Center Manager Certification
- Sept 9-10, Call Center Workforce Management Fundamentals
- Oct 28-29, Essential Skills for Effective Incoming Call Center Management
- Customer Service Representative Training and Certification - Self Study
- July 24-Sept 4, Call Center People Management
- July 24-Sept 4, Call Center Leadership and Business Management
- Oct 8-Nov 19, Call Center Operations Management and Certification Preparation
- Oct 8-Nov 19, Customer Relationship Management and Certification Preparation
BC, Vancouver
ON, Toronto
