Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

AZ, Phoenix

• Feb 18-20, 2015, Call Center Manager Certification Training

CO, Denver

• Sept 15-17, 2014, Certified Outsourcing Professional Masters Class
• Sept 18, 2014, Outsourcing Governance Workshop

DC, Washington

• Feb 25-27, 2015, Call Center Manager Certification Training

FL, Ft. Lauderdale

• Nov 3-4, 2014, Introduction to Contact Center Process Metrics
• Nov 3-5, 2014, Call Center Metrics, Data Analysis and Reporting

FL, Miami

• Nov 5-6, 2014, Fundamentals of Call Center Workforce Management
• Nov 5-7, 2014, Workforce Management Certification Boot Camp

FL, Tampa / Clearwater

• Sept 29-Oct 1, 2014, Call Center Manager Certification Training
• Oct 7-8, 2014, Contact Center Supervisor Training and Certification
• Oct 9-10, 2014, Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Dec 1-3, 2014, Call Center Manager Certification Training
• Dec 4-5, 2014, Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Dec 1-5, 2014, Call Center Management Certification Boot Camp

GA, Atlanta

• June 23-25, 2014, Customer Satisfaction and Loyalty Research
• Sept 8-10, 2014, Call Center Manager Certification Training
• Sept 8-12, 2014, Call Center Management Certification Boot Camp
• Oct 14-16, 2014, Designing Effective Questionnaires

IL, Chicago

• July 21-23, 2014, Call Center Manager Certification Training
• July 21-25, 2014, Call Center Management Certification Boot Camp
• Sept 22-23, 2014, Introduction to Contact Center Process Metrics
• Sept 22-24, 2014, Call Center Metrics, Data Analysis and Reporting
• Sept 22-26, 2014, Call Center Service Engineering Boot Camp
• Sept 25-26, 2014, Designing Six Sigma Support Centers

MI, Lansing

• Feb 11-13, 2015, Call Center Manager Certification Training

MO, St Louis

• Apr 8-10, 2015, Call Center Manager Certification Training

NC, Raleigh

• Sept 17-18, 2014, Fundamentals of Call Center Workforce Management
• Sept 17-19, 2014, Workforce Management Certification Boot Camp

NV, Las Vegas

• Aug 12-14, 2014, Designing Effective Questionnaires
• Oct 20-21, 2014, Introduction to Contact Center Process Metrics
• Oct 20-22, 2014, Call Center Manager Certification Training
• Oct 20-22, 2014, Call Center Metrics, Data Analysis and Reporting
• Oct 20-24, 2014, Call Center Management Certification Boot Camp
• Oct 20-24, 2014, Call Center Service Engineering Boot Camp
• Oct 23-24, 2014, Designing Six Sigma Support Centers

NY, Rochester

• July 9-11, 2014, Call Center Manager Certification Training

OH, Cincinnati

• Nov 12-14, 2014, Customer Satisfaction and Loyalty Research

OH, Cleveland

• Aug 4-6, 2014, Call Center Manager Certification Training
• Aug 7-8, 2014, Contact Center Supervisor Training and Certification

SC, Greenville

• Oct 6-7, 2014, Introduction to Contact Center Process Metrics
• Oct 6-8, 2014, Call Center Metrics, Data Analysis and Reporting
• Oct 6-10, 2014, Call Center Service Engineering Boot Camp
• Oct 9-10, 2014, Designing Six Sigma Support Centers
• July 15-18, 2014, Call Center Six Sigma Master Black Belt Capstone Course
• Dec 8-9, 2014, Introduction to Contact Center Process Metrics
• Dec 8-10, 2014, Call Center Metrics, Data Analysis and Reporting
• Dec 8-12, 2014, Call Center Service Engineering Boot Camp
• Dec 11-12, 2014, Designing Six Sigma Support Centers
• Dec 16-19, 2014, Call Center Six Sigma Master Black Belt Capstone Course

TN, Nashville

• Apr 27-29, 2015, Call Center Manager Certification Training

TX, Dallas

• June 23-25, 2014, Survey Design and Data Analysis Workshop

VA, Alexandria

• June 30-July 2, 2014, Call Center Manager Certification Training
• June 30-July 1, 2014, Introduction to Contact Center Process Metrics
• June 30-July 2, 2014, Call Center Metrics, Data Analysis and Reporting

WA, Seattle

• Aug 25-27, 2014, Call Center Manager Certification Training
• Aug 27-28, 2014, Contact Center Supervisor Training and Certification

Caribbean and Latin American

Mexico, Cancun

• December, 2014, Call Center Manager Certification Training

Canada

ON, Toronto

• June 23-25, 2014, Certified Outsourcing Professional Masters Class
• June 26, 2014, Outsourcing Governance Workshop

Onsite Training

• RCCSP Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Manager Certification Training
• Call Center Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop

Virtual Classroom Training