Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Contact Center Certification Training

In-Person Classroom Courses

DC, Washington

• Sep 25-27, 2023, Survey Design and Data Analysis Workshop

FL, Orlando

• Dec 4-5, 2023, Comprehensive Call Center Metrics
• Dec 4-8, 2023, Call Center Manager Training and Certification
• Dec 4-8, 2023, Certified Quality Management Professional

GA, Atlanta

• June 26-27, 2023, Comprehensive Call Center Metrics
• June 26-30, 2023, Call Center Manager Training and Certification
• Oct 23-24, 2023, Comprehensive Call Center Metrics
• Oct 23-27, 2023, Call Center Manager Training and Certification

IL, Chicago

• July 24-28, 2023, Call Center Manager Training and Certification
• July 24-28, 2023, Call Center Management Certification Boot Camp
• Aug 21-22, 2023, Comprehensive Call Center Metrics
• Aug 21-25, 2023, Call Center Manager Training and Certification
• Sep 18-19, 2023, Comprehensive Call Center Metrics
• Sept 18-22, 2023, Certified Quality Management Professional
• Sept 18-22, 2023, Call Center Manager Training and Certification

Virtual Instructor-Led Training

• June 12-15, 19-22, 2023, 12:00PM - 4:00PM ET, IT Field Service Manager Training and Certification
• June 13-16, 2023, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• June 13-16, 20-23, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• June 26-30, 2023, 9:00AM - 1:00PM CST, Call Center Supervisor Training and Certification
• Aug 8-11, 2023, 1:00PM - 5:00PM ET, Designing Effective Questionnaires: A Step by Step Workshop
• Aug 22-24, 29-31, 2023, 12:00PM - 4:00PM ET, Technical Support Supervisor Training and Certification
• Sept 5-8, 2023, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Sept 5-8, 12-15, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Sept 11-14, 18-21, 2023, 12:00PM - 4:00PM ET, IT Field Service Manager Training and Certification
• Oct 10-13, 2023, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Oct 10-13, 17-20, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Oct 31-Nov 3, 2023, 1:00PM - 5:00PM ET, Designing Effective Questionnaires: A Step by Step Workshop
• Nov 7-9, 14-16, 2023, 12:00PM - 4:00PM ET, Technical Support Supervisor Training and Certification
• Dec 4-7, 10-14, 2023, 12:00PM - 4:00PM ET, IT Field Service Manager Training and Certification
• Dec 11-15, 2023, 9:00AM - 1:00PM CST, Call Center Supervisor Training and Certification

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Executive Management Boot Camp
• Certified Quality Management Professional
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp (private one-on-one virtual course available)
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional