About the Resource Center for Customer Service Professionals

The Resource Center for Customer Service Professionals was founded in 1995 by Nina Kawalek, a technology company re-engineering and cost reduction specialist, who professes, "It's cheaper to purchase the knowledge of others than to pay for your own mistakes." For the first time, products from publishers the world over have been assembled in one place for the convenience of help desk, customer service, technical support, and call center professionals.  "It's because we don't publish any products of our own that we can represent the products of all of the providers," says Kawalek.  "We recommend products based on quality, not the source, which makes the Resource Center a one-of-a-kind in this industry." "When catering to a market of service professionals, you have to meet the highest standards," says Kawalek.  "When a customer calls the Resource Center, they know they're going to reach someone who knows the stock, knows the industry, is computer-literate, and will process their order  or registration quickly and without error.  And, they're going to get the fastest delivery at the lowest price." With their "We've Got It All" guarantee, the Resource Center continues to grow as a market force in the customer service information industry.  The Resource Center carries the best of the best: books, reports, surveys, self-study training in all forms, association memberships, and training seminars produced by the industry's finest associations, consulting firms, and publishers. Located 20 miles outside of Chicago, the Resource Center provides cyber- and mail-order information delivery. You can also visit "Resource Center on the Road" specialty bookstores at conferences and seminars across the United States. To have the Resource Center attend your upcoming event, conduct author booksignings for speakers, and provide products that match your conference sessions, contact the Resource Center at (708) 246-0320. The Resource Center provides free research services to its customers and will locate materials relevant to any call center or technology topic.  Says Kawalek, "After all, that's what we're here for."

The Resource Center for Customer Service Professionals
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 1997 Software Company Restructuring Services.  All rights reserved.
Last modified October 1, 1997

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