Telecom and Networking Books and Training Seminars: Telephony, Data Communications, Telecommunications, Networking, Computer Telephony, and the Internet

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Telecommunications Fundamentals, 4-day seminar

With the adoption of Voice over IP (VoIP), third generation (3G) mobile, and next-generation voice and data services, telecom is undergoing a series of radical changes molded by the legacy of telephony and an Internet Protocol network.

This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit network to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.. To learn more,


Voice Over IP Foundations, 5-day seminar

This course provides real-world, multivendor options for integrating voice and data communications applications. Analyze, discuss, and demonstrate cost vs. call quality issues, and discuss the key standards and technologies that make VoIP a reality. To learn more,


Certified Wireless Management Specialist, 3-day seminar

The CWMS certification is designed to help enterprise telecom and IT professionals:

  • Develop and manage a wireless inventory
  • Effectively negotiate wireless contracts
  • Create wireless usage policies supportive of overall objectives
  • Optimize wireless contract and price performance
  • Interpret wireless invoices and contracts with expertise,


For a complete calendar of telecommunication training courses,


Books

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The Telecom Tutorials: A Practical Guide for Managing Business Telecommunications Resources , by Jane Laino, 286 pages, 2001, $24.95

This updated series of brief "how to" guides enables the neophyte to get quickly up to speed in navigating the pitfalls of managing business telephone systems and services.  You can read this book straight through or jump right to the sections you need most.  Each tutorial stands alone as a helpful, non-technical guide to its topic.

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The Call Heard 'Round The World: Voice Over Internet Protocol and The Quest For Convergence, by David Greenblatt, 188 pages, 2003, $27.95

Divided into eight chapters plus an Introduction and an Epilogue, the book tells the story of convergence and VoIP, describing how the convergence market was identified and cultivated.  In addition to citing cases from Net2Phone and Adir, examples from established players are offered throughout the book.  Where appropriate, the author has also included business and financial data to help readers quantify the potential of convergence, and VoIP services and technologies.

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The Telecom Handbook: Understanding Business Telecommunications Systems & Services, 4th edition, by Jane Laino, 323 pages, 2002, $34.95

Whether you're an IT professional, a telecom professional. an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services.  It does not assume any prior knowledge.

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The Telephony Tutorials: A Practical Guide for Managing Business Telecommunications Resources, by Jane Laino, 194 pages, 2000, $19.95

This book is a down-to-earth telecommunications guide based on up-to-the minute experiences. It takes you by the hand and explains how to handle some of the trickier aspects of managing your organization's telecommunications resources.

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Telecommunications Projects Made Easy by James Harry Green, 288 pages with disk, 1997, $24.95

This book eliminates tedious project planning phases by listing most of the tasks involved for each of 13 major telecommunications projects, from LANs, WANs, PBXs and voice mail, to IVR, CTI, and ACD installations. And, it includes the project workplans in Microsoft Project 4.1.

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Predictive Dialing Fundamentals by Aleksander Szlam & Ken Thatcher, softcover, 160 pages, 1996, $32.95

Learn how to select, use, and exploit the power of predictive dialers.  You will hear how customer service managers in industries such as banking and financial, cable, healthcare, utilities, protective services, even lawncare, have used this technology to improve customer service and telesales.

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Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates, by Michael Brosnan, John Messina, & Ellen Block, softcover, 293 pages, 1999, $39.95

If you need to reduce expenses, look at your phone bill!  This book will tell you just what to look for, where those extra savings are hidden, and how to recover them and negotiate to decrease your your future bills.


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Last modified January 19, 2012