Home

Help Desk Books
Call Center Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off Service
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
CRM
Hiring, Training, & Retention
Motivation & Compensation
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Seminars

Subject Index
Catalog Index

Email the Librarian
Ways to Order
Shipping Options

Welcome to the Half-Price Sales Gallery
Close-out items at rock-bottom prices
(while quantities last)

Voice Over Frame Relay, by William Flanagan, softcover, 200 pages, 1997, $34.95 $17.48 (50% off)
ISDN: A Practical Guide to Getting Up and Running, by William Flanagan, softcover, 204 pages, 2000, $39.95 $19.98 (50% off)
The Art of Software Support, by Francoise Tourniaire and Richard Farrell, autographed hardcover, 336 pages, 1998, $42 $21 (50% off)
Loyalty.com, by Frederick Newell, hardcover, 325 pages, 2000, $29.95 $14.98 (50% off)
A Guide to Computer User Support, by Fred Beisse, softcover, 360 pages, 1999, $41.10 $20.55 (50% off)
e-Service, Speed, Technology and Price Built Around Service by John Tschohl, hardcover, 197 pages, $24.95 $12.47 (50% off)
Unix Computer Telephony, The Complete Guide, by John Kincaid, softcover, $39.95 $19.97 (50% off)
Total Quality Management, a self-study course, by Kevin Cellars, 3-ring binder with self-test, $159 $79.50 (50% off)
The Year's Ten Best Web Support Sites, by the Association of Support Professionals, 8-1/2" x 11", softcover, 112 pages, 2000, $95 $47.50 (50% off)
Digital Rush: Nine Internet Start-Ups in the Race for Dot-Com Riches, by Jonathan Aspatore, hardcover, 290 pages, $25 $12.50 (50% off)
Digital Transformation: The Essentials of e-Business Leadership by Keypur Patel and Mary Pat McCarthy, hardcover, 134 pages, $21.95 $10.98 (50% off)
Foundations in Quality Self-Study Program - Certified Quality Manager, by American Society for Quality (ASQC), 1997, 10 spiral-bound books plus diskettes; modules include Overview, Quality Standards, Organizations and Their Functions, Quality Needs and Overall Strategic Plans, Customer Satisfaction and Focus, Project Management, Continuous Improvement, Human Resource Management, Training and Education, Glossary, $495 $247.50 (50% off)

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

Copyright © 1998-2007 Resource Center for Customer Service Professionals LLC.  All rights reserved
Last modified August 3, 2010