Project Management Training & Certifications


Certified Project Management Professional, 4-day training course, includes certification exam.

In this course, you'll gain the essential preparation needed to pass the Certified Project Management Professional (CPMP) and Certified Associate Project Manager (CAPM) exams. Concentrating on exam content from the Guide to the Project Management Body of Knowledge-Fourth Edition (PMBOK® Guide) and other sources, this course includes a wide variety of learning tools and study aids, all using PMI® terminology. The PMP certification exam addresses the management of communications, cost, human resources, integration, procurement, quality, risk, scope and time, as well as a project manager's social and professional responsibilities. For details,


Project Management Fundamentals, 3-day training course.

The Project Management Fundamentals training course, provides an opportunity to learn the latest project management techniques and best practices. With hands-on activities, you'll become an expert in effectively managing all phases of a project. The seminar uses the structured project management framework of initiation, planning, execution, control, and formal closing. It focuses on practical tools and techniques that you can use immediately. You will spend 75% of your time working on a project during class - from initiation to close. For details,


IT Project Management, 4-day training course

The course focuses on IT projects and everything they encompass - hardware, software, vendor relationships, communication mechanisms for different audiences, how to work with local and remote teams, how to start an IT project with a clearly defined scope, how to set and manage stakeholders expectations, how to identify and deal with typical IT risks, and how to meet quality standards. For details,


Managing VoIP Implementation Projects, 4-day training course.

Learn fundamentals and best practices of project management methodology as applied to VoIP implementation, while you practice and master the skills required to deliver VoIP projects on time, within budget and to specification. Besides an introduction to VoIP fundamentals, you'll learn the project management framework of initiation, planning, execution, control and formal closing. Discover the critical high-level technical topics encountered during a VoIP implementation.

In this course, you'll focus on practical tools and techniques as you spend 75% of the course working on a VoIP project from initiation to close. You'll work individually and in teams to write objectives, conduct stakeholder analysis, and develop a work breakdown structure and risk management plan using a specific case study project. You'll also practice using estimating techniques, dependency analysis, and network diagramming. To learn more,

Home

Help Desk Books
Call Center Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off Service
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
CRM
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Seminars

Subject Index
Catalog Index

Email the Librarian
Ways to Order
Shipping Options


The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 1998-2009 Resource Center for Customer Service Professionals LLC.  All rights reserved.
Last modified September 22, 2009