This Project Management training course, provides an opportunity to learn the latest project management techniques and best practices. With hands-on activities, you'll become an expert in effectively managing all phases of a project. The seminar uses the structured project management framework of initiation, planning, execution, control, and formal closing, teaching you the steps that ensure project success. It focuses on practical tools and techniques you can use immediately back on the job. You will spend 75% of your time working on a project during class - from initiation to close. The hands-on approach during this training gives you the best opportunity to acquire skills that otherwise would take months to master. You'll Learn...
Who Should Attend Agenda Project Management Framework
Initiating
Planning
Controlling and Closing
Closing Processes
Case Studies You will be given a realistic case study that will serve as the context for most of the exercises in the course. The case study project provides a basis for practicing new tools and techniques for managing the competing demands of a cross-functional project team, conflicting expectations among stakeholders, and significant, visible organizational impacts. Exercises Work individually and on a team to write objectives, conduct stakeholder analysis, and develop a work breakdown structure and risk management plan for the case study project. Practice using estimating techniques, dependency analysis, and network diagramming. Consider various and competing expectations from stakeholders, including the customer, sponsor, and team, as you develop and present plans to address expectations in ways that benefit the project. Exercise 1: Project Management Terminology Exercise 2: Establishing the Project Background and Developing the Project Mini Charter
Exercise 3: Stakeholder Identification and Analysis
Exercise 4: Communications Planning
Exercise 5: Risk Planning
Exercise 6: Change Management Planning
Exercise 7: Developing the WBS Exercise 8: Activity Definition Exercise 9: Estimating Activity Duration Exercise 10: Calculating the Critical Path Exercise 11: Developing the Project Schedule Exercise 12: Project Controls
Exercise 13: Managing Expectations Exercise 14: Planning for Closure
Exercise 15: Evaluating PM Competencies
Registration
Fees Class begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than a week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. To register for this training seminar, click on the "Book Now" button or please call (708) 246-0320 Seminar Schedule
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Payment is due prior to the conference. Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another member of your company at no additional charge. Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $400 toward any other Resource Center seminar. If there is a possibility you may not be able to attend, you may request that your registration be put on a cost-free "hold" at the time of registration. If you request "hold" status, processing of your payment, and confirmation in the seminar, will only proceed at your explicit direction. In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets. Seminar agenda subject to change. |
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The Resource Center for Customer Service
Professionals LLC
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708)
246-0251
Copyright © 2005-2008 Resource
Center for Customer Service Professionals, LLC. All rights reserved.
Last modified May 13, 2008