IT projects are unique. In this hands-on course you'll learn the fundamentals and best practices of project management methodology as applied to IT initiatives. Participants will learn typical pitfalls of IT projects and how to overcome them. This training course presents a unique opportunity to master the skills needed to deliver IT projects on time, within budget, and to specification. The course focuses on IT projects and everything they encompass - hardware, software, vendor relationships, communication mechanisms for different audiences, how to work with local and remote teams, how to start an IT project with a clearly defined scope, how to set and manage stakeholders expectations, how to identify and deal with typical IT risks, and how to meet quality standards. Attend this course to:
Hands-On Exercises
Who will Benefit: Agenda 1. IT Project Failure and Success Learn which pitfalls to watch out for and the most common problems that cause IT projects to be behind schedule, over budget, and not to specifications. Understand what you can do to plan for and manage IT project success.
2. Project Management Foundation Explore the Project Management Institute's (PMI) framework for project management including the life cycle processes and knowledge areas, and identify core and facilitating processes. Build familiarity with the project management vocabulary.
3. Project Initiation Develop an understanding of how to build a business case to support the start of a new IT project, establish the project scope, identify stakeholders, analyze stakeholders needs, identify constraints and assumptions, build a communication plan, and create a project charter.
4. Project Scope Definition Learn how requirements, specifications, and use cases help IT project managers articulate customer needs. Understand the best practice of gathering requirements and how interviews and workshops can be critical components of finalizing the scope of any IT effort.
5. Time Management and Scheduling Learn successful planning and practice developing a work breakdown structure. Discover how to create effective estimates, diagram a project, and identify the critical path.
6. Resource Planning Learn the types of resources typically found on IT projects and how best to plan for your staffing. Identification of Required Project Resources
7. Cost Management and Control Learn how to establish and monitor a budget and be aware of typical IT expenditures.
8. Communications Management Discover how to effectively communication for IT projects, especially ones that involve remote teams, cross-functional efforts, and high-dollar investments.
9. Project Risk Management Identify, assess, quantify, and manage risks through mitigation strategies and contingency planning.
10. Procurement and Sourcing Learn the basics of the procurement life cycle from vendor need through negotiations to contract management and closeout.
11. Project Management Methodologies Understand what makes IT projects different from other projects and how the life cycle can be applied to different software development methodologies.
12. Controlling and Managing Change Enable project success through a change control framework. In addition, discover the importance of formal change control processes and managing organizational change as part of the project life cycle.
13. Quality Assurance and Control Understand best practices for identifying quality metrics, creating a quality program, and assuring quality throughout the project life cycle.
14. Phase and Project Closure Effectively end your project, get stakeholder acceptance, closeout vendor contracts, conduct effective lessons learned, and archive materials for future reference.
The per student registration fee for this seminar is $2,195, and includes the seminar, course materials, and morning and afternoon refreshments. Class begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than a week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. To register, click on the "Book Now" button or please call (708) 246-0320 Seminar Schedule
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Payment is due prior to the conference. Cancellation Policy. Due to the preparations required for this seminar, registrants are expected to attend the seminar at the location and date selected. If you can not attend, you may transfer your registration to another person at no additional charge and without penalties. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $400 toward any other Resource Center seminar. There will be no refunds or credits for non-attendance. In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
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The Resource Center for Customer Service
Professionals LLC
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Tel: (708) 246-0320 Fax: (708) 246-0251
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for Customer Service Professionals LLC. All rights reserved.
Last modified May 07, 2008