IT Project Management
4-day training, $2,195
Dates, Locations and Registration


Overview

IT projects are unique. In this hands-on course you'll learn the fundamentals and best practices of project management methodology as applied to IT initiatives. Participants will learn typical pitfalls of IT projects and how to overcome them. This training course presents a unique opportunity to master the skills needed to deliver IT projects on time, within budget, and to specification.

The course focuses on IT projects and everything they encompass - hardware, software, vendor relationships, communication mechanisms for different audiences, how to work with local and remote teams, how to start an IT project with a clearly defined scope, how to set and manage stakeholders expectations, how to identify and deal with typical IT risks, and how to meet quality standards.

Attend this course to:

  • Understand the IT project life cycle
  • Build an IT project business case
  • Define the IT project scope & expectations
  • Identify project stakeholders
  • Define roles and responsibilities
  • Build an effective project schedule
  • Develop an accurate project budget
  • Create project management plans
  • Procure key project resources (human and capital)
  • Identify, assess, and manage risk
  • Establish quality metrics
  • Monitor the project progress
  • Turn over to production
  • Close down a project
  • learn different IT project management methodologies (RUP, etc.)

Hands-On Exercises

  1. Create Business Case
  2. Establish Project Mini-Charter
  3. Develop Work Breakdown Structure
  4. Create Network Diagram and Critical Path
  5. Estimate Schedule and Budget
  6. Establish Risk Management Plan and Matrix
  7. Manage Change Control
  8. Create Final Project Report

Who will Benefit:
This training course is ideal for IT professionals, IT project managers, IT managers, IT project team members, associate project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, and program managers.

Agenda

1. IT Project Failure and Success

Learn which pitfalls to watch out for and the most common problems that cause IT projects to be behind schedule, over budget, and not to specifications. Understand what you can do to plan for and manage IT project success.

  • A Study of IT Project Success and Failure
  • Reasons for IT Project Failure
  • Reasons for IT Project Success
  • IT Projects: What Makes Them Different?

2. Project Management Foundation

Explore the Project Management Institute's (PMI) framework for project management including the life cycle processes and knowledge areas, and identify core and facilitating processes. Build familiarity with the project management vocabulary.

  • Project Management Basics
  • Project Management Life Cycle
  • Project Management Knowledge Areas
  • Triple Constraints of Project Management
  • Types of Project Organizations

3. Project Initiation

Develop an understanding of how to build a business case to support the start of a new IT project, establish the project scope, identify stakeholders, analyze stakeholders needs, identify constraints and assumptions, build a communication plan, and create a project charter.

  • Project Selection and Prioritization
  • Business Case Development
  • Stakeholder Analysis
  • Project Charter
  • Project Objectives
  • Constraints and Assumptions

4. Project Scope Definition

Learn how requirements, specifications, and use cases help IT project managers articulate customer needs. Understand the best practice of gathering requirements and how interviews and workshops can be critical components of finalizing the scope of any IT effort.

  • Scope Statement
  • Requirements: Defining and Gathering
  • Work Breakdown Structure

5. Time Management and Scheduling

Learn successful planning and practice developing a work breakdown structure. Discover how to create effective estimates, diagram a project, and identify the critical path.

  • Activity Definition
  • Activity Sequencing
  • Estimating Activity Duration
  • Network Diagramming
  • Critical Path

6. Resource Planning

Learn the types of resources typically found on IT projects and how best to plan for your staffing. Identification of Required Project Resources

  • Roles and Responsibilities
  • Resource Assignment Matrix
  • Staffing Management
  • Resource Constraints

7. Cost Management and Control

Learn how to establish and monitor a budget and be aware of typical IT expenditures.

  • Cost Estimating Techniques
  • Types of Estimates
  • Controlling and Managing Costs
  • Earned Value Analysis

8. Communications Management

Discover how to effectively communication for IT projects, especially ones that involve remote teams, cross-functional efforts, and high-dollar investments.

  • Management of Stakeholder Expectations
  • Considerations for Effective Communication
  • Communication Management Plan
  • Project Status Report

9. Project Risk Management

Identify, assess, quantify, and manage risks through mitigation strategies and contingency planning.

  • Essentials of Project Risk Management
  • Risk Sources for the IT Project
  • Stakeholder Risk Tolerance
  • Risk Identification
  • Risk Ranking
  • Risk Triggers
  • Risk Response Strategies

10. Procurement and Sourcing

Learn the basics of the procurement life cycle from vendor need through negotiations to contract management and closeout.

  • Procurement and Sourcing Management
  • Build or Buy
  • Procurement Documents
  • Contract Requirements and Legal Terms
  • Contract Types

11. Project Management Methodologies

Understand what makes IT projects different from other projects and how the life cycle can be applied to different software development methodologies.

  • Stage-Gate
  • Organizational Project Management Maturity Model
  • Critical Chain
  • IT Project Management Methodologies
    • Extreme Project Management
    • Waterfall
    • Rapid Application Development
    • Rational Unified Process
    • Capability Maturity Model Integrated

12. Controlling and Managing Change

Enable project success through a change control framework. In addition, discover the importance of formal change control processes and managing organizational change as part of the project life cycle.

  • Project Changes
  • Integrated Change Control
  • Change Control Process
  • Change Control Tools

13. Quality Assurance and Control

Understand best practices for identifying quality metrics, creating a quality program, and assuring quality throughout the project life cycle.

  • Project Quality
  • Quality Management Theories
  • Quality Tools and Techniques
  • IT Project Testing

14. Phase and Project Closure

Effectively end your project, get stakeholder acceptance, closeout vendor contracts, conduct effective lessons learned, and archive materials for future reference.

  • Phase and Project Closing Processes
  • Contract Closeout
  • Administrative Closure
  • Lessons Learned
  • Phase and Project Reports

Registration Fees

The per student registration fee for this seminar is $2,195, and includes the seminar, course materials, and morning and afternoon refreshments.

Class begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than a week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
May 13-16 San Jose, CA Santa Clara Offices (Location Information)
May 19-22 Los Angeles, CA Microtek (Location Information)
May 19-22 Atlanta, GA Atlanta Training Ctr (Location Information)
June 2-5 New York, NY New York Office (Location Information)
June 2-5 Washington, DC Arlington Training Ctr (Location Information)
June 9-12 San Francisco, CA Microtek (Location Information)
June 10-13 Denver, CO Interlocken Center (Location Information)
June 16-19 Chicago, IL Schaumburg Offices (Location Information)
June 17-20 Columbus, OH Dublin Training Ctr (Location Information)
June 23-26 Dallas, TX Irving training Ctr (Location Information)
June 24-27 Morristown, NJ Morristown Offices (Location Information)
June 24-27 Toronto, ON Toronto Training Ctr (Location Information)
July 7-10 Washington, DC Arlington Training Ctr (Location Information)
July 8-11 Raleigh, NC Cary Training Ctr (Location Information)
July 15-18 Philadelphia, PA Microtek (Location Information)
July 21-24 New York, NY New York Office (Location Information)
July 28-31 Houston, TX Texas Training Center  (Location Information)
Aug 4-7 Orlando, FL Microtek (Location Information)
Aug 4-7 San Jose, CA Santa Clara Offices (Location Information)
Aug 18-21 Washington, DC Arlington Training Ctr (Location Information)
Aug 18-21 Dallas, TX Irving training Ctr (Location Information)
Aug 18-21 Chicago, IL Schaumburg Offices (Location Information)
Aug 25-28 Morristown, NJ Morristown Offices (Location Information)
Aug 25-28 Atlanta, GA Atlanta Training Ctr (Location Information)
Sept 9-12 San Francisco, CA Microtek (Location Information)
Sept 9-12 Sacramento, CA E-Business (Location Information)
Sept 15-18 Boston, MA Microtek (Location Information)
Sept 15-18 Toronto, ON Toronto Training Ctr (Location Information)
Sept 16-19 Los Angeles, CA Burbank Center (Location Information)
Sept 23-26 Phoenix, AZ Black Canyon Ctr. (Location Information)
Sept 23-26 Chicago, IL Microtek (Location Information)
Sept 29-Oct 2 Washington, DC Arlington Training Ctr (Location Information)
Sept 29-Oct 2 Los Angeles, CA Microtek (Location Information)

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Payment is due prior to the conference.

Cancellation Policy.  Due to the preparations required for this seminar, registrants are expected to attend the seminar at the location and date selected. If you can not attend, you may transfer your registration to another person at no additional charge and without penalties. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $400 toward any other Resource Center seminar.  There will be no refunds or credits for non-attendance.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change.

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The Resource Center for Customer Service Professionals LLC
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Last modified May 07, 2008