Management and Leadership Skills for New Managers
3-day training seminar, $2395
Virtual seminar, $2395
Onsite delivery available
RCCSP
  Professional
    Education
       Alliance

Overview

This management training course presents essential skills and knowledge required to handle various communication and leadership challenges faced by a new manager. Being an effective leader requires not only excellent technical skills, but also interpersonal and management skills. The three day, hands-on training will prepare you to identify and utilize your unique leadership style, understand the attitudes and abilities of your employees, give proper feedback, be a good coach, build and maintain an effective team, and motivate.

By attending this training seminar you'll:

  • Learn about the roles of a new manager
  • Discover your responsibilities as a supervisor or new manager as they relate to planning, executing, and monitoring your duties
  • Learn how to avoid micro-managing - the number one mistake of new managers
  • Utilize the Myers-Briggs Personality Indicator to understand the 16 combinations of personality types.
  • Gain an understanding of the communication loop and how to avoid obstacles to effective communication
  • Gain the skills needed to master active listening
  • Learn the art of coaching and delegating effectively
  • Learn how to conduct performance reviews and provide effective feedback

Who Would Benefit

Management and Leadership Skills for New Managers training course is ideal for those who are or will be responsible for managing staff or consultants, project managers, new supervisors, or any supervisor with less than 5 years of experience.

Agenda

1. Roles and Responsibilities of a New Manager

  • Skills and knowledge required for effective management
  • Your role and responsibilities as manager
  • Transition from individual contributor to manager
  • Effective workforce management
  • Remote Management

2. Managing Performance

  • Effective performance management and roadblocks
  • Evaluating Performance
  • Setting goals, providing effective feedback, and conducting alignment discussions

3. Effective Communication

  • Effective communication defined
  • Steps involved in effective communication
  • Barriers to effective communication and overcoming them
  • In-person communication Vs remote communication
  • Five steps in effective communication process
  • Choosing the right method to communicate
  • Virtual communication

4. Situational Leadership II: The Art of Influencing Others

  • Develop people, value differences, and encourage more frequent and honest communication
  • Develop your leadership style to grow competence and gain commitment from employees on their tasks
  • Match your leadership style to the employee's developmental needs and task at hand

5. Coaching For Performance

  • How coaching develops, enhances, and achieves goals
  • Requirements and importance of coaching
  • Practice coaching and correcting difficult and challenging behaviors
  • Managing a coaching discussion
  • Differences between coaching and discipline

6. Motivating

  • Motivation and your role in creating a motivational setting
  • The cost of demotivation and disengagement
  • Important elements of the motivational process
  • Create your own practice for building a motivational climate

7. The Art of Delegating

  • Types of delegation
  • Benefits and challenges of delegation
  • Recognize your comfort with delegation
  • How to conduct an effective delegation conversation
  • Practice your delegation skills

Dates, Locations and Registration

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Registration Fees

Both classroom and virtual training formats are available.

The per student registration fee for both formats is $2,395. Fees for classroom session include the seminar, course materials, and morning and afternoon refreshments.

Classroom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Jan 5-7, 2015 Houston, TX Hilton Westchase
Jan 5-7, 2015 San Francisco, CA San Francisco Training Center
Jan 7-9, 2015 New York, NY NY Executive Conference Center
Jan 12-14, 2015 Denver, CO Sheraton Downtown Denver
Jan 14-16, 2015 Atlanta, GA Atlanta Executive Conference Center
Jan 14-16, 2015 Chicago, IL Chicago Offices
Jan 26-28, 2015 Philadelphia, PA To Be Determined
Feb 2-4, 2015 Chicago, IL Chicago Offices
Feb 2-4, 2015 New York, NY NY Executive Conference Center
Feb 4-6, 2015 Atlanta, GA Atlanta Executive Conference Center
Feb 9-11, 2015 Boston, MA Hilton Boston Back Bay
Feb 11-13, 2015 Dallas, TX Crowne Plaza North Dallas
Feb 11-13, 2015 San Francisco, CA San Francisco Training Center
Feb 18-20, 2015 Washington, DC WDC Executive Conference Center
Feb 23-25, 2015 Seattle, WA Washington State Convention Center
Mar 2-4, 2015 New York, NY NY Executive Conference Center
Mar 9-11, 2015 Atlanta, GA Atlanta Executive Conference Center
Mar 9-11, 2015 Houston, TX Hilton Westchase
Mar 9-11, 2015 San Francisco, CA San Francisco Training Center
Mar 16-18, 2015 Boston, MA Hilton Boston Back Bay
Mar 16-18, 2015 Chicago, IL Chicago Offices
Mar 23-25, 2015 Washington, DC WDC Executive Conference Center
Mar 25-27, 2015 Los Angeles, CA To Be Determined
Mar 30-Apr 1, 2015 New York, NY NY Executive Conference Center
Apr 1-3, 2015 Denver, CO Sheraton Downtown Denver
Apr 6-8, 2015 Atlanta, GA Atlanta Executive Conference Center
Apr 6-8, 2015 Boston, MA Hilton Boston Back Bay
Apr 8-10, 2015 Chicago, IL Chicago Offices
Apr 13-15, 2015 San Francisco, CA San Francisco Training Center
Apr 15-17, 2015 Dallas, TX Crowne Plaza North Dallas
Apr 22-24, 2015 Washington, DC WDC Executive Conference Center
Apr 27-29, 2015 Ft. Lauderdale, FL To Be Determined
Apr 29-May 1, 2015 Raleigh, NC To Be Determined
May 4-6, 2015 Indianapolis, IN To Be Determined
May 4-6, 2015 Philadelphia, PA To Be Determined
May 4-6, 2015 San Fransico, CA San Francisco Training Center
May 6-8, 2015 Atlanta, GA Atlanta Executive Conference Center
May 11-13, 2015 Washington, DC WDC Executive Conference Center
May 13-15, 2015 Boston, MA Hilton Boston Back Bay
May 13-15, 2015 Chicago, IL Chicago Offices
May 18-20, 2015 Houston, TX Hilton Westchase
May 18-20, 2015 New York, NY NY Executive Conference Center
May 27-29, 2015 San Diego, CA To Be Determined

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Terms & Conditions

Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $400 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets.Become a certified callcenter manager