| Implementing ITIL v3 Training Course 2-day workshop, $1,199  |
 |
Overview
This two day, hands-on, workshop provides guidance on how to approach, initiate and manage a successful ITIL implementation program.
The course is designed for individuals and organizations wanting to learn how to plan and organize the implementation of ITIL best practices including the latest advice from the newly released Version 3. The workshop was developed as a response to frequent requests for more information on real life experience and practical guidance to implementing ITIL.
The primary objective of the course is to provide a deeper understanding of IT service management and how to successfully develop and implement a program of continual service improvement. The course draws from both the Version 2 Planning to Implement ITIL publication while incorporating Version 3 Service Lifecycle and Continual Improvement processes and concepts. Implementing ITIL can be tailored to your organization's specific implementation needs. This working session serves as a cost-effective jumpstart to an ITIL Implementation Project.
The workshop makes strong use of exercises, lively discussions and presentations to ensure participants leave with both substantial knowledge and skills. Real life templates are provided so you can achieve immediate, tangible results.
Some of the topics covered are:
-
Business Case / ROI
-
Getting Started
-
Performing Assessments
-
Developing your Approach
-
Meaningful Metrics
-
Roles and Responsibilities
-
Training and Communication Plans
-
Designing a Process
-
Overcoming Challenges
-
Keeping the Momentum
Registration
Fees
The per student registration fee for this seminar is $1,195 and includes:
- 2-day instructor-led, hands-on training
- Collection of real life templates (SLAs, operation level agreements, communication plan, training plan, request for change, etc.)
- Course manual
- Planning to Implement Service Management - Pocket Guide
- Daily breakfast and refreshments
Class begins at 8:00 AM each day and conclude at 5:00 PM. Dress is business casual.
To register, follow the "Book Now" link below or please call (708) 246-0320
Seminar Schedule
| June 17-18 | Ft. Lauderdale, FL | Florida Training Ctr
( ) |
|
| July 9-10 | Dallas, TX | Crestview Training Ctr
() |
* Ft. Lauderdale classes begin at 9:00 AM each day and conclude at 5:00 PM. Dress is business casual.
Click here to learn about
,
dates & locations
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $300. Or, you may transfer your registration to another member of your company at no additional charge. Registrants canceling within fourteen days of the seminar will receive credit, less administrative fees of $300, toward any other Resource Center seminar.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to
change.
Contact Center Seminars
Telecom Seminars
Help
Desk Books
Call Center
Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
CRM
Hiring, Training, &
Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)
Ways to Order
Shipping Options
About Us
Contact Us
