ITIL Practitioner Release and Control 5-day cluster course and exam, $2,695

Overview

In this ITIL practitioner certification course, participants will learn how to implement, manage and optimize the CRC processes in an organization. The training is executed via 30% lecture and 70% hands-on exercises and case studies.

The five day training seminar focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure, including effective change and release management processes based on an effective Configuration Management system. Attendees will learn to optimize quality of service by responding to the need for changes in a controlled and time-effective manner, while keeping information about the infrastructure up-to-date and relevant.

Training Objectives:

• Develop a detailed understanding of Change, Release and Configuration Management
• Create a comprehensive view of how the processes relate and support each other
• Hands-on application of the process activities through practical assignments
• Identify opportunities to continually improve and measure the processes
• Prepare for and pass the exam for the Practitioner's Certificate in Control and Release  Management.

Prerequisites
A foundation certification in IT service management along with practical experience in the related field of specialization. For more information about the foundation certification,

Who should attend

• IT professionals responsible change, configuration or release management processes
• ITIL process managers, change managers and approvers, configuration managers needing in-depth knowledge about ITIL processes
• Employees and managers responsible for executing and managing the tasks for the specific ITIL® processes

Certification Process
Prior to taking the certification exam, participants must successfully complete four in-course practical assignments as part of the certification requirements. The "Practitioner Certificate in IT Service Management – Release & Control" is awarded by EXIN to participants who have successfully completed this course, and achieved a score of 65% or higher on the two-hour multiple choice examination based on a case study presented during the course. The certification exam is held on the final day of the class.

Agenda

Day 1

• Review FD knowledge
• Short explanation on ITIL training possibilities
• Exam specifications
• Theory on the importance of the combination of Configuration Management, Change Management, and Release Management
• Practical assignment and reading the case study on the Pen Company

Day 2

• Theory of Configuration Management
• Practical assignment based on the case study of the Pen Company, regarding Configuration Management (Practical Assignment 4: Review of the CMDB and improvement of procedures)

Day 3

• Theory of Change Management
• Relationship of the Release and Control processes to other Service Management processes

Day 4

• Theory of Release Management
• Practical assignment on Release Management based on a case study

Day 5

• Theory of the advantages of a combined approach to the processes
• Classroom session on practical assignment
• Certification Exam

Registration Fees
The per student registration fee for this seminar is $2,695 and includes:

• Training
• Course manual
• Exam preparation
• EXIN ITIL Practitioner Certification Exam
• Daily breakfast and refreshments

Classes begin at 8:00 AM each day and conclude at 5:00 PM unless otherwise directed. Business casual attire is appropriate.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule

Sept 15-19	Ft. Lauderdale, FL	Florida Training Ctr ()
Sept 29-Oct 3	Atlanta, GA	Atlanta Training Ctr ()
Oct 6-10	Dallas, TX	Irving training Ctr ()
Oct 20-24	Raleigh, NC	Cary Training Ctr ()
Nov 3-7	Morristown, NJ	Morristown Offices ()
Nov 10-14	Chicago, IL	Schaumburg Offices ()
Nov 17-21	Washington, DC	Arlington Training Ctr ()
Dec 1-5	San Jose, CA	Santa Clara Offices ()
Dec 8-12	New York, NY	New York Office ()
Feb 9-13, '09	Washington, DC	Arlington Training Ctr ()
Feb 23-27, '09	San Francisco, CA	Microtek ()
Mar 9-13, '09	Dallas, TX	Irving training Ctr ()
Mar 23-27, '09	San Jose, CA	Santa Clara Offices ()
Mar 30-Apr 3, '09	Atlanta, GA	Atlanta Training Ctr ()

* Ft. Lauderdale classes begin at 9:00 AM each day and conclude at 5:00 PM.

Click here to learn about , dates & locations

Payment is due prior to the seminar.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $600.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive credit, less administrative fees of $600, toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change.

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