ITIL® Service Capability: Release, Control, and Validation
5-day training and certification exam, $2,995
5-day virtual (no travel) course, $2,995
RCCSP
  Professional
    Education
       Alliance

Overview

ITIL Release, Control and Validation training provides attendees technical knowledge and skills required for detailed execution and implementation of specific ITIL processes.

In order to implement new services in a controlled and cost-effective manner, IT departments must successfully implement Release, Control and Validation (RCV) best practices. This training focuses on the following areas:

  • Change Management
  • Service Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management
  • Request Fulfillment
  • Service Evaluation

The course uses an engaging case study-based approach, allowing participants to learn ITIL best practices and  prepares them to successfully complete the associated certification  exam. This approach enables active learning by encouraging the participants to:

  • Discuss and understand pure ITIL concepts
  • Apply concepts to a “neutral” real world situation
  • Learn different perspectives
  • Reinforce examinable concepts

Participants will learn:

  • Importance of Service Management and Service Transition principals and best practices
  • Use and importance of ITIL Release, Control, and Validation while providing service
  • How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
  • Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
  • How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
  • How to measure ITIL Release, Control, and Validation
  • IT Security and its contributions to ITIL Release, Control, and Validation
  • Technology and implementation considerations surrounding ITIL Release, Control, and Validation
  • Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation

Who Should Participate

  • CIOs, CTOs, managers, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
  • Professionals responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • Individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite

Prerequisites

The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation course or Foundation Bridge Course

Instructors

Our instructors are experienced IT professionals and hold either the "ITIL Experts™" or the RCV certification, or both. Only the finest quality, accredited content is used.

Agenda

  1. Service Management as a Practice
  2. The processes within the Service Lifecycle pertaining to Release, Control and Validation;
  3. Change Management, Service Asset and Configuration Management, Knowledge Management, Release Management, Service Validation and Testing, Evaluation and Request Fulfillment
  4. Business value of implementing each process in an organization
  5. Objectives and basic concepts related to each process
  6. Activities and roles involved in each process and their relationship to other processes
  7. Technology and implementation considerations
  8. Continual service improvement
  9. Certification exam

Certification

Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice questions leads to the ITIL Intermediate certificate in Release, Control and Validation.

Prior to the class participants are expected to study by reviewing the following ITIL books :

  • Service Strategy (ISBN 10: 0113310455)

  • Service Design (ISBN 10: 0113310471)

  • Service Transition (ISBN 10: 011331048X).

The ITIL® books are not included with this course and must be purchased separately.

Registration Fees

Both classroom training and virtual (online) training formats are available.

The per student registration fee for the classroom session is $2,995, and includes:

  • 5 days of instructor led training and exercises
  • Course manual (excellent post-class reference)
  • Exam preparation
  • Certification exam

The registration fee for virtual training session is $2,995.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Nov 17-21, 2014 San Jose, CA Santa Clara Offices
Nov 17-21, 2014 11:30 AM-8:30 PM ET Virtual Classroom
Dec 8-12, 2014 11:30 AM-8:30 PM ET Virtual Classroom
Dec 15-19, 2014 Washington, DC Arlington Offices
Dec 15-19, 2014 8:30 AM-5:30 PM ET Virtual Classroom
Jan 26-30, 2015 8:30 AM-5:30 PM ET Virtual Classroom
Feb 9-13, 2015 Dallas, TX Irving Training Center
Feb 9-13, 2015 9:30 AM-6:30 PM ET Virtual Classroom
Mar 2-6, 2015 Raleigh, NC Cary Training Ctr
Mar 2-6, 2015 8:30 AM-5:30 PM ET Virtual Classroom
Mar 16-20, 2015 Washington, DC Arlington Offices
Mar 16-20, 2015 8:30 AM-5:30 PM ET Virtual Classroom
Mar 23-27, 2015 Atlanta, GA Atlanta Offices
Mar 23-27, 2015 8:30 AM-5:30 PM ET Virtual Classroom
Mar 30-Apr 3, 2015 Chicago, IL Schaumburg Offices
Mar 30-Apr 3, 2015 9:30 AM-6:30 PM ET Virtual Classroom

For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar.

RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs)

All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:

  • Training experience
  • Experience in the IT service management field
  • Specific education / certificate requirements depending on the level of ITIL qualification that will be delivered.

Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here.

ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.


Dates, Locations and Registration

Recommended Follow-on Courses:
ITIL Service Lifecycle: Service Transition

ITIL Service Lifecycle: Service Design

ITIL Service Lifecycle: Service Operation

ITIL Service Lifecycle: Continual Service Improvement

ITIL Service Lifecycle: Service Strategy

ITIL Service Capability: Service Offerings & Agreements

ITIL Service Capability: Operational Support and Analysis

ITIL Service Capability: Planning, Protection, and Optimization

ITIL: Managing Across the Lifecycle
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Seminar provider is not responsible for losses due to cancellation.  In all circumstances, seminar provider's liability shall be limited to fees received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund.  Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.  Registrations may be transferred to another member of your organization at no additional charge.  As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets.
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