Service Strategy Training & Certification
3-day course and certification exam, $2,495
5-day virtual (no travel) training, $2,495
Limited promotional seats available
ITIL Service Lifecycle consists of five phases:
ITIL Lifecycle training covers the management and control of activities and techniques within the respective phase of the Lifecycle.
The Service Strategy phase is the axis upon which the other stages of the ITIL lifecycle are based. It is during this stage that the high level strategic, investment and business value(s) of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL library, this course focuses on the planning, implementing and optimizing of Service Strategy concepts and processes. The use of in-course case studies and live exercises enables active learning by encouraging the participants to:
The course is followed by the ITIL Intermediate Service Strategy certification exam.
What You Will Learn
Participants will learn:
Who Should Participate
The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation course or Foundation Bridge Course. Participants must review the ITIL Service Strategy publication (2011 Edition, ISBN 9780113313044) before the class
Our instructors are experienced IT professionals and hold either the "ITIL Experts" or the Service Strategy certification, or both. Only the finest quality, accredited content is used.
Successfully passing the 90 minute exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the "ITIL® Intermediate Certificate in Service Strategy".
Participants must complete at least 21 hours of personal study by reviewing the ITIL Service Strategy publication (2011 Edition, ISBN 9780113313044) prior to the class. The ITIL® books are not included with this course and must be purchased separately.
Introduction to service strategy
Principles of service strategy
Service strategy processes
Organizing for service strategy
Implementing service strategy
Challenges, critical success factors and risks
Revision and Certification Exam Prep
Both classroom training and virtual (online) training formats are available.
The per student registration fee for the classroom session is $2,495, and includes:
The registration fee for virtual training session is $2,495.
Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.
Register securely online with confidence or please call (708) 246-0320.
For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar.
RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs)
All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:
Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here.
ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.
Public Training Terms & Conditions
Seminar agenda and assigned instructors are subject to change.
Payment is due prior to the seminar.
Public and virtual seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar.
Cancellation by provider. In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.
Seminar provider is not responsible for losses due to cancellation. In
all circumstances, seminar provider's liability shall be limited to fees