Design and Data Analysis Workshop
3-day training course - $1,895
This survey design training course will prove invaluable for anyone responsible for a survey research program, whether the focus is customer satisfaction, employee satisfaction, customer product needs, or any other area where survey research is appropriate. The seminar provides its students the background, knowledge, tools, and critical thinking skills to build and conduct a successful survey program from start to finish. While many of the examples used in the training are from customer surveys, the techniques taught are applicable to any survey program.
This is not a training course about why surveys should be done. Rather, this is a course that teaches, step-by-step, how to perform survey programs. You will learn about the tools and techniques for each step in a surveying process, and perhaps more importantly, what questions need to be asked -- and answered -- at every stage, questions the untrained surveyor would not think to ask. For organizations that are considering outsourcing the surveying effort, the course will provide valuable information for selecting the right vendor of surveying services and for being a successful partner in the surveying program.
The instructional method includes a combination or lectures and exercises to foster deep-seated learning -- and to foster group interaction that keeps the workshop interesting. We walk through the steps of creating a survey questionnaire with exercises for each major step.
Immediate feedback is also provided on attendees' sample survey questionnaires. The class performs a group critique of questionnaires brought in by class members! This is a favorite part of the class for almost all attendees. They leave with more than just enhanced skills; they leave with an enhanced survey questionnaire.
Survey data analysis is best learned by doing. In this new 3-day format, if you wish, you can apply the analysis techniques to your own data set. If you don't have a data set, a sample data set will be provided, but you will need to bring your laptop to do these exercises.
Survey Project Management
Questionnaire Design (Instrument Design)
Administration of the Survey Questionnaire
Attendees' Questionnaire Critique
As a hands-on workshop, attendees are encouraged to bring a draft or sample of a survey questionnaire from their organizations. On Day 2, these instruments are critiqued by the group, delivering immediate feedback and improvement -- and allowing the group to exercise their new-found skills on real questionnaires.
Analysis of the Survey Data
The hands-on part of the Data Analysis day is focused on attendees analyzing their own data set. Bring your laptop and a data set and you will apply the techniques we learn. Don't have a data set yet? We will have a sample data set that you can analyze.
Presentation of the Results
The per student registration fee for this seminar is $1,895, and includes the seminar, course materials, certificate of completion, refreshments, and lunch both days. Class begins at 8:30 a.m. and ends at 5:00 p.m. on first two days and ends 4:30 p.m.on the third day.
Register securely online with confidence or please call (708) 246-0320.
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Terms & Conditions
Seminar agenda and assigned instructors are subject to change.
Payment is due prior to the seminar.
Public seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar.
On-site training scheduling and cancellation policy. On-site training fees must be paid to reserve a training date. Additional travel surcharges will be charged for travel to training locations outside of the continental USA and for training courses scheduled within three weeks, or paid for within three weeks, of the on-site delivery date.Organizations may cancel up to 21 days in advance of the seminar delivery date for a full refund, less administrative fees of 25% of the base fee.
If for any reason you are unsatisfied with the training, please notify the instructor by the end of the first day. If you decide to cancel the remainder of the training program, the instructor will collect all training materials. Fees paid, less a prorata one-day on-site training base fee plus any travel surcharges, will be refunded.
Cancellation by provider. In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.
Seminar provider is not responsible for losses due to cancellation including losses and penalties on advanced or non-refundable airfares.
In all circumstances, seminar provider's liability shall be limited to fees received.