ITIL® Service Transition Certification
3-day training course and certification exam, $2,495
3-day virtual (no travel) certification course, $2,495
Limited promotional seats available


ITIL Service Transition training course presents knowledge, skills and management techniques required to coordinate all activities associated with transitioning IT services into the operational business environment. Participants will learn the principles and objectives of Service Transition and Operation that are embodied in the ITIL Service Transition publication. The training is delivered in a practical, hands-on learning environment and an engaging case study-based approach is used to train and prepare participants for the certification exam at the end of the session. Fundamentally, participants will learn how to create a transition strategy from service design and transfer it to the production/business environment.

The course also covers following processes in the Service Transition stage:

  • Change Management
  • Service Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management
  • Service Evaluation

What You Will Learn

Participants will learn:

  • Service Transition principals, purpose, and objectives
  • Processes, activities, and functions performed during the Service Transition phase of the lifecycle.
  • How all processes within Service Transition interact with other Lifecycle processes
  • How to manage and control various Service Transition activities
  • Roles and responsibilities within ITIL Service Transition and the activities and functions to achieve operational excellence
  • How to measure ITIL Service Transition
  • Technology and implementation considerations surrounding ITIL Service Transition
  • How to assess and manage challenges, critical success factors and risks associated with Service Transition

Who Should Participate

  • CIOs, CTOs, managers, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
  • Professionals responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • Individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is a prerequisite.
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite.


The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation course or Foundation Bridge Course.

Before attending this course, participants should read the ITIL Service Transition publication (2011 Edition, ISBN 9780113313068). One must complete at least 21 hours of personal study by reviewing the Service Transition publication, prior to the class. Carrying the book to the classroom is very important.


Our instructors are experienced IT professionals and hold either the "ITIL Experts™" or the Service Transition certification, or both. Only the finest quality, accredited content is used.


Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice questions leads to the ITIL Intermediate certificate in Service Transition.

Participants must complete at least 21 hours of personal study by reviewing the Service Transition publication (2011 Edition, ISBN 9780113313068), prior to the class. The ITIL® books are not included with this course and must be purchased separately.


  • Introduction to Service Transition
  • Service Transition processes
  • Service Transition principles
  • Activities related to Service Transition
  • Organizing Service Transition
  • Technology and its implementation considerations
  • Exam preparation
  • Certification exam

Registration Fees

Both classroom training and virtual (online) training formats are available.

The per student registration fee for the classroom session is $2,495, and includes:

  • 3 days of instructor led training and exercises
  • Course manual (excellent post-class reference)
  • Exam preparation
  • Certification exam

The registration fee for virtual training session is $2,495.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Aug 12-14, 2019 Raleigh, NC Cary Training Center
Aug 12-14, 2019 8:30-5:30 PM ET Virtual Classroom
Sep 3-5, 2019 8:30-5:30 PM ET Virtual Classroom
Sep 16-18, 2019 San Jose, CA Santa Clara Offices
Sep 16-18, 2019 11:30-8:30 PM ET Virtual Classroom
Sep 23-25, 2019 Washington, DC Arlington Offices
Sep 23-25, 2019 8:30-5:30 PM ET Virtual Classroom
Oct 15-17, 2019 8:30-5:30 PM ET Virtual Classroom
Nov 4-6, 2019 8:30-5:30 PM ET Virtual Classroom
Nov 25-27, 2019 Washington, DC Arlington Offices
Nov 25-27, 2019 8:30-5:30 PM ET Virtual Classroom
Dec 9-11, 2019 11:30-8:30 PM ET Virtual Classroom
Dec 16-18, 2019 8:30-5:30 PM ET Virtual Classroom

For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar.

RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs)

All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:

  • Training experience
  • Experience in the IT service management field
  • Specific education / certificate requirements depending on the level of ITIL qualification that will be delivered.

Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here.

ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.

Dates, Locations and Registration

Recommended Follow-on Courses:
ITIL Service Lifecycle: Service Design

ITIL Service Lifecycle: Service Strategy

ITIL Service Lifecycle: Service Operation

ITIL Service Lifecycle: Continual Service Improvement

ITIL Service Capability: Service Offerings and Agreements

ITIL Service Capability: Release, Control, and Validation

ITIL Service Capability: Operational Support and Analysis

ITIL Service Capability: Planning, Protection, and Optimization

ITIL: Managing Across the Lifecycle

Training & Certification:
   w Call Center
   w IT Support Center
   w ITIL
   w Help Desk

   w Telecom

Call Center Operations
Technical Support
Call Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics / Benchmarking
Hiring & Retention
Outbound Telesales
Novelty Gifts & Humor
Half-Priced Books

Subject Index
Catalog Index

Ways to Order
Shipping Options
About Us
Contact Us

Seminar provider is not responsible for losses due to cancellation.  In all circumstances, seminar provider's liability shall be limited to fees received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund.  Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.  Registrations may be transferred to another member of your organization at no additional charge.  As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets.
Become a certified callcenter manager