| ITIL Service Capability: Service Offerings and
Agreements 5-day training course and certification exam, $2,895  |
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Overview
The ITIL Service Offerings and Agreements certification course presents best practices to execute operational-level tasks of the ITIL v3 Service Lifecycle and processes associated with services offered, service agreements, and service delivery. The course presents the most efficient and effective way of accomplishing operational-level tasks including:
- Service Portfolio Management
- Service Level Management
- Service Catalogue Management
- Demand Management
- Supplier Management
- Financial Management
The training is delivered in a practical, hands-on learning environment and an engaging case study-based approach is used to train and prepare participants for the certification exam at the end of the session.
Participants will learn:
- Importance of service management and service operation principals and methods
- Use and importance of ITIL Service Offerings and Agreements while providing service
- How ITIL Service Offerings and Agreement processes interact with other ITIL Service Lifecycle processes
- The activities and best practices of each process relating to ITIL Service Offerings and service Agreements
- How to use the ITIL Service Offerings and Agreement processes, activities, and functions to achieve operational excellence.
- How to measure ITIL Service Offerings and Agreements
- Importance and contributions of IT security to ITIL Service Offerings and Agreements
- Required technology and its implementation
- Challenges, critical success factors, and risks associated with ITIL Service Offerings and Agreements
Prerequisites:
The ITIL v3 Foundation Certification in IT Service Management - obtained through ITIL v3 Foundation course or Foundation Bridge Course
Instructors:
Our instructors are experienced IT professionals and hold either the "ITIL Experts™" or OSA certification or both. Only the finest quality content is used.
Certification Exam:
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice questions leads to the ITIL Intermediate certificate in Release, Control and Validation.
The certification exam requires a good deal of preparation. Upon registration, a pre-course reading list will be provided. Participants will be expected to read the case study and process chapters from the following ITIL v3 books before the first class date:
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Service Strategy (ISBN 10: 0113310455)
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Service Design (ISBN 10: 0113310471)
The ITIL® books are not included with this course, and must be purchased separately.
Registration
Fees
The per student registration fee for this seminar is $2,895, and includes:
- 5 days of instructor led training and exercises
- Course manual (excellent post-class reference)
- Exam preparation
- Certification exam
To register, click on the "Book Now" button or please call (708) 246-0320
Seminar Schedule
| June 22-26, '09 | New York, NY | New York Office
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| July 6-10, '09 | Chicago, IL | Schaumburg Offices
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| July 20-24, '09 | Ft. Lauderdale, FL | Florida Training Ctr
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| July 20-24, '09 | Morristown, NJ | Morristown Offices
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| July 27-31, '09 | Washington, DC | Arlington Center
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| Aug 31-Sept 4, '09 | Dallas, TX | Irving Center
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| Sept 28-Oct 2, '09 | San Jose, CA | Santa Clara Ctr.
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| Nov 2-6, '09 | Chicago, IL | Schaumburg Offices
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| Nov 9-13, '09 | Morristown, NJ | Morristown Offices
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| Nov 16-20, '09 | Washington, DC | Arlington Center
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| Dec 7-11, '09 | New York, NY | New York Office
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Class begins at 8:30 AM each day and concludes at 5:00 PM unless otherwise directed. Business casual attire is appropriate.
* Ft. Lauderdale classes begin at 9:00 AM each day and conclude at 5:00 PM.
,
dates & locations
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $500. Or, you may transfer your registration to another member of your company at no additional charge. Registrants canceling within fourteen days of the seminar will receive credit, less administrative fees of $500, toward any other Resource Center seminar.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to
change.
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