Operational Support and Analysis Certification
5-day training course and certification exam, $2,895
8-day virtual (no travel) training course, $2,895
ITIL Operational Support and Analysis training course covers practical aspects of the ITIL Service Lifecycle and processes associated with operational support and analysis of service and its delivery. The course presents supporting methods and approaches to execute various operational-level activities including:
The training is delivered in a practical, hands-on learning environment and an engaging case study-based approach is used to train and prepare participants for the certification exam at the end of the session.
Participants will learn:
Who Should Participate
The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation course or Foundation Bridge Course
Our instructors are experienced IT professionals and hold either the "ITIL Experts" or the OSA certification, or both. Only the finest quality, accredited content is used.
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice questions leads to the ITIL Intermediate certificate in Operational Support and Analysis.
Prior to the class participants are expected to study by reviewing the ITIL Service Operation (2011 Edition, ISBN 9780113313075) publication. The ITIL® books are not included with this course and must be purchased separately.
Both classroom training and virtual (online) training formats are available.
The per student registration fee for the classroom session is $2,895, and includes:
The registration fee for virtual training session is $2,895.
Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.
Register securely online with confidence or please call (708) 246-0320.
For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar.
RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs)
All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:
Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here.
ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.
Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received.
Seminar agenda and assigned instructors are subject to change.
Public Training Terms & Conditions
Payment is due prior to the seminar.
Public seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund. Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400. Registrations may be transferred to another member of your organization at no additional charge. As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
In the unlikely event that a seminar must be cancelled by seminar provider
due to unavoidable circumstances, you will be notified at least two weeks
prior to the seminar date, and your payment will be refunded. Seminar
provider is not responsible for losses due to cancellation including losses
on advanced purchase airfares. We strongly recommend that attendees
traveling by air to attend the seminar purchase only refundable tickets.