Online self-study and certification exam - $350
This self-study, self-paced course is designed for new front-line service and support professionals. Participants will learn fundamental principles and techniques for delivering world class service. The course covers critical skills in professionalism, communication, call management, stress management and more.
This is an online training course structured to provide a combination of teaching and interactivity that enables you to not only learn valuable skills, but also to apply those skills and information to real world situations. Upon registration, students are allowed access for 60 consecutive days to complete the course and the certification exam. Post-class assistance is available to ensure transfer of skills to the job in order to measure return on investment.
What You Will Learn
Participants will learn:
Upon registration, students are allowed access for 60 consecutive days to complete the course and the certification exam. Post-class assistance is available to ensure transfer of skills to the job in order to measure return on investment.
Who Should Participate
Front line support professionals from customer service centers, call centers, and help desks.
There are no prerequisites for this introductory course.
Section 1 - How to Connect With Professional Service
Section 2 - How to Communicate Effectively
Section 3 - How to Manage the Call
Section 4 - How to Manage the Customer
Section 5 - How to Service Above and Beyond
Section 6 - How to Manage Stress
Section 7 - Certification Exam
The per student registration fee for this online self study is $350 and includes exam fees. Payment in advance is requested for access to the self-study course.
Register securely online with confidence or please call (708) 246-0320.
For more training course options, see the entire Contact Center Training Calendar of dates and locations.
For more IT, technical and field support training course options, see the Help Desk, ITIL, and Support Center Calendar.