ITIL Practitioner Agree and Define 5-day training course and exam, $2,695

Overview

This ITIL practitioner certification training course, explores the processes of service level management and financial management leading to the practitioner certificate from EXIN in the above mentioned disciplines of IT service management.

Participants will learn how to manage, organize and optimize the functions of service level and financial management in an organization. They will learn to run their IT organization like a business by developing process interfaces, building strong customer relationships, increasing service quality and applying proven fiscal practices.The training is executed via 30% lecture and 70% hands-on exercises and case studies.

Training Objectives:

• Define IT Services and Produce a Service Catalog
• Create Realistic IT and Customer Budgets
• Cost IT Services and Develop an IT Accounting and Charging System
• Draft, Negotiate and Execute Service Level Agreements
• Hands-on Application of the Process Activities through Assessed Practical Assignments
• Identify Opportunities to Continually Improve and Measure the Processes
• Prepare for and pass the exam for the Practitioner's Certificate in Service Level and Financial Management

Prerequisites
A foundation certification in IT service management along with practical experience in the related field of specialization. For more information about the foundation certification,

Who should attend

• IT professionals responsible for service level and / or financial management, including IT service managers, service level managers and financial managers.
• Internal and external IT suppliers
• Employees and managers responsible for executing and managing the tasks for the specific ITIL processes

Certification Process
Prior to taking the certification exam, participants must successfully complete four in-course practical assignments as part of the certification requirements. The "Practitioner Certificate in IT Service Management – Service Level and Financial Management" is awarded by EXIN to participants who have successfully completed this course, and achieved a score of 65% or higher on the two-hour multiple choice examination based on a case study presented during the course. The certification exam is held on the final day of the class.

Agenda

Day 1

1. Theory

• Introductions

• Program Overview

• ITSM Concepts

2. Assignments

• Process Implementation Planning

• Critical Success Factors & Continuous Service Improvement

• Group Discussion

3. Homework

• Service Level Management Preparation

Days 2 & 3

1. Theory

• Review Day 1

• Service Level Management

• Manage, Organize & Optimize Configuration Management

2. Assignments

• Review Service Level Management Assessment Process, Activities, Roles & Responsibilities

• Service Level Management Assessment - Part I

• Service Level Management Assessment - Part II

• Part II Discussions

• Service Level Management Assessment - Part III

• Part III Presentations

3. Homework

• Financial Management Assessment Preparation

Days 3 & 4

1. Theory

• Review Day 2

• Financial Management

• Manage, Organize & Optimize Financial Management

2. Assignments

• Review Financial Management Assessment Process, Activities, Roles & Responsibilities

• Financial Management Assessment - Part I

• Financial Management Assessment - Part II

• Part II Discussions

• Financial Management Assessment - Part III

• Part III Presentations

3. Homework

• IPAD Assessment Preparation

Day 5

1. Theory

• Review

2. Assignments

• IPAD Practice Examination

3. Self Study

• Individual

4. Exam

• ITIL Practitioner Agree and Define Management Certification Exam

Registration Fees
The per student registration fee for this seminar is $2,695 and includes:

• Five day training and study
• Training manual
• OGC Service Delivery book
• Extensive case study and hands-on experience in each process
• Exam preparation
• Two-hour (40 questions) multiple choice examination
• ITIL Practitioner Certification by EXIN
• Daily Breakfast Pastries and Refreshments

Classes begin at 8:30 AM each day and conclude at 4:30 PM unless otherwise directed. Business casual attire is appropriate.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule

Aug 11-15	Dallas, TX	Crestview Training Ctr ()
Aug 25-29	Rio Piedras, Puerto Rico*	ECG Center ()
Sept 8-12	San Jose, CA	Santa Clara Offices ()
Sept 22-26	Chicago, IL	Schaumburg Offices ()
Oct 20-24	Morristown, NJ	Morristown Offices ()
Oct 27-31	Ft. Lauderdale, FL*	Florida Training Ctr ()
Oct 27-31	Raleigh, NC	Cary Training Ctr ()
Nov 10-14	Washington, DC	Arlington Training Ctr ()

* Ft. Lauderdale classes begin at 9:00 AM each day and conclude at 5:00 PM.

Click here to learn about , dates & locations

Payment is due prior to the seminar.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $600.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive credit, less administrative fees of $600, toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change.

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