Six Sigma Master Black Belt Capstone Course
RCCSP Service Engineering Series
4-day capstone course, $4,995
Upgrade your credentials with the Call Center Six Sigma Black Belt certification.
Today's call center strategic decision-makers and engineers use a Six Sigma design approach, metrics, and science to build and manage state-of-the-art call centers. Six Sigma is a rigorous and proven business design methodology that uses science, data and statistical analysis to improve business performance. With the goal of increasing profits by eliminating mistakes, waste, and rework, Six Sigma provides a means to identify and prevent process variation , or defects, to improve the predictability and success of business processes.
The Call Center Six Sigma Master Black Belt Capstone Course is the final step to earning the Call Center Six Sigma Black Belt. Attendees will be able to ensure that their facilities stay at peak performance, while maintaining low costs, minimized wait times, and high customer satisfaction. This course shows you how to apply science, mathematics, and engineering to reach the highest levels of performance.
Attendees of this course must first complete the following three courses:
Who Should Participate
This course is for professionals responsible for support center performance management, reporting, call center operations, or implementation of performance improvement strategies. Participants that will benefit most from the course include CIOs, COOs, VPs of operations, directors, designers, and managers.
Advanced Call Center Management Topics
The per student registration fee for this seminar is $4,995, and includes the seminar, course materials, and refreshments each day. Dress is business casual. Laptops are optional. Class begins at 9:00 AM and ends at 5:00 PM each day.
Register securely online with confidence or please call (708) 246-0320
For more training course options, see the entire Contact Center Training Calendar of dates and locations.
For more IT, technical and field support training course options, see the Help Desk, ITIL, and Support Center Calendar.
Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received.
Seminar agenda and assigned instructors are subject to change.
Public Training Terms & Conditions
Payment is due prior to the seminar. Errors and omissions in pricing are not accepted.
Public seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund. Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400. Registrations may be transferred to another member of your organization at no additional charge. As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
In the unlikely event that a seminar must be cancelled by seminar provider
due to unavoidable circumstances, you will be notified at least two weeks
prior to the seminar date, and your payment will be refunded. Seminar
provider is not responsible for losses due to cancellation including losses
on advanced purchase airfares. We strongly recommend that attendees
traveling by air to attend the seminar purchase only refundable tickets.