ITIL® v3 Service Catalog Certification Course  
3-day training and certification exam, $2395
Register Now!

 


Overview

Development of a service catalog is a necessary step in the Service Level Management process. The catalog defines guidelines and reasonable expectations for interactions between IT and the business customers and users it serves, and most industry experts agree that it is a first step to shifting IT operational objectives toward more service-based, demand-driven activities. As a primary method for describing and selling IT services to users, the catalog can effectively demonstrate the value of IT to the business. In turn, customers and users find it easier to work with IT, and IT finds it easier to continuously improve the efficiency of its service delivery.

In this ITIL v3 Service Catalog course, participants will not only learn how to build a service catalog business case, but also how to initiate, plan for, implement and manage their IT service catalog in accordance with ITIL v3 best practices. The course is based on the guidelines of the ITIL framework, and is enhanced in the classroom by the instructor's extensive, practical experience in developing IT service catalogs.

Incorporate the ITIL best practices learned in this course into your IT service management infrastructure and:

  • Begin the cultural shift from a system-oriented perspective to service-oriented perspective
  • Build an understanding within IT of how customers perceive the services offered by IT
  • Jump-start or reinvigorate the process for creation and publication of your department's service catalog
  • Create this important foundation for the implementation other ITIL and ITSM processes

Participants attending this course will learn the importance of an effective service catalog to IT Service Management (ITSM) activities. The training material is delivered in a practical, hands-on learning environment, and an engaging case study-based approach -- specific to v3 Service Catalogs and service catalog management -- is used to prepare participants for the certification exam given at the end of the session. Candidates may combine ITIL v3 Service Catalog certification credits with other ITIL intermediate course credits to obtain higher-level ITIL qualifications. Participants who achieve ITIL v3 Service Catalog qualifications will earn 1.5 ITIL v3 credits toward the ITIL Expert™ qualification in IT Service Management.

Participants will learn:

  • About concepts and principles of the v3 Service Catalog
  • Service offerings to be published in a service catalog
  • Usage and benefits of a service catalog
  • Technology used to create, manage, and maintain a service catalog and provide users access to the catalog
  • A project plan for the creation of a service catalog
  • Challenges, critical success factors, and risks associated with implementation of a service catalog
  • Key components of a business case for creation of a Service Catalog

Who should attend

  • Individuals who require a detailed understanding of how to create a Service Catalog and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within Service Level Management or Service Catalog Management or those about to start a project to create or redesign a Service Catalog
  • Individuals seeking the ITIL Expert in IT Service Management, toward which this qualification is one of many modules offering credits
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert Certificate is a prerequisite

Prerequisites:

The ITIL v3 Foundation Certification in IT Service Management - obtained through ITIL v3 Foundation course or Foundation Bridge Course

Registration Fees

The per student registration fee for this seminar is $2,395, and includes:

  • 3 days of instructor led training and exercises
  • ITIL Service Catalog Certification Exam Preparation
  • Exam and certification

Training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Aug 2-4, '10 Dallas, TX Irving Training Ctr (Location Information)
Aug 16-18, '10 Atlanta, GA Atlanta Offices (Location Information)
Aug 23-25, '10 Washington, DC Arlington Center (Location Information)
Aug 30-Sept 1, '10 Chicago, IL Schaumburg Offices (Location Information)
Sept 20-22, '10 Raleigh, NC Cary Training Ctr (Location Information)

Click here to see the entire seminars calendar, dates & locations.

RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs)

All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:

  • Training experience
  • Experience in the IT service management field
  • Specific education / certificate requirements depending on the level of ITIL qualification that will be delivered.

Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here.

ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.


Payment is due prior to the seminar.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the seminar.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund.  Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change.Get a certification in ITIL processes

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The Resource Center for Customer Service Professionals LLC
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Tel: (708) 246-0320   Fax: (708) 246-0251  

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Last modified July 14, 2010