USA

AZ, Phoenix

• Aug 4-6, ITIL v3 Foundation Training and Certification
• Sept 23-26, IT Project Management
• Dec 3-5, Knowledge Management Foundations

CA, Irvine

• Nov 4-6, Certified Help Desk Supervisor
• Nov 10-14, Certified Field Service Manager
• Dec 8-12, Support Center Management Certification: Help Desk and Technical Support

CA, Los Angeles

• July 22-23, ITIL v3 Foundation Training and Certification
• July 28-30, Communication and Negotiation Skills
• July 29-Aug 1, Management and Leadership Skills for New Managers
• Sept 8-10, Introduction to Project Management
• Sept 16-19, IT Project Management
• Sept 29-Oct 2, IT Project Management
• Oct 8-9, Certified Virtual Support Center Manager
• Oct 28-31, Management and Leadership Skills for New Managers

CA, Pleasanton

• Aug 19-20, Help Desk Support Professional Training and Certification

CA, Sacramento

• Sept 9-12, IT Project Management
• Sept 22-24, ITIL v3 Foundation Training and Certification

CA, San Francisco

• July 25, ITIL v2-to-v3 Foundation Bridge Certification
• Aug 20-21, Certified Customer Service Professional
• Sept 8-12, ITIL Practitioner Release and Control Training and Certification
• Sept 9-12, IT Project Management
• Sept 15-17, ITIL v3 Foundation Training and Certification
• Sept 29-Oct 1, Introduction to Project Management
• Sept 29-Nov 13, ITIL Service Manager Training and Certification
• Dec 2-5, Management and Leadership Skills for New Managers

CA, San Jose

• July 21-23, ITIL v2 Foundation Training and Certification
• July 21-23, Introduction to Project Management
• July 24, ITIL v2-to-v3 Foundation Bridge Certification
• July 28-Aug 1, ITIL Practitioner Release and Control Training and Certification
• Aug 4-7, IT Project Management
• Aug 11-13, ITIL v3 Foundation Training and Certification
• Aug 19-22, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Sept 8-12, ITIL Practitioner Agree and Define
• Oct 13-17, ITIL Practitioner Support and Restore Training and Certification
• Oct 27-29, Communication and Negotiation Skills
• Nov 4-7, Management and Leadership Skills for New Managers
• Nov 18-21, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
  

CO, Denver

• Aug 19-20, Help Desk Support Professional Training and Certification
• Sept 22-24, ITIL v3 Foundation Training and Certification
• Oct 6-8, Communication and Negotiation Skills

DC, Washington

• Aug 4-8, ITIL Practitioner Release and Control Training and Certification
• Aug 11-13, ITIL v3 Foundation Training and Certification
• Aug 18-20, ITIL v2 Foundation Training and Certification
• Aug 18-20, Introduction to Project Management
• Aug 18-21, IT Project Management
• Aug 20-22, ITIL v3 Foundation Training and Certification
• Aug 21, ITIL v2-to-v3 Foundation Bridge Certification
• Aug 25-Oct 8, ITIL Service Manager Training and Certification
• Sept 8-10, ITIL v3 Foundation Training and Certification
• Sept 8-10, Help Desk Metrics, Analytics and Reporting
• Sept 11-12, Designing Six Sigma Support Centers
• Sept 11-12, Certified Virtual Support Center Manager
• Sept 16-19, Management and Leadership Skills for New Managers
• Sept 16-19, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Sept 22-24, Communication and Negotiation Skills
• Sept 22-26, ITIL Practitioner Support and Restore Training and Certification
• Sept 29-Oct 2, IT Project Management
• Nov 10-14, ITIL Practitioner Agree and Define
• Dec 16-19, Management and Leadership Skills for New Managers
• Dec 16-19, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma

FL, Ft. Lauderdale

• July 21-Aug 21, ITIL Service Manager Training and Certification: ITIL Masters Course
• July 28-Aug 1, ITIL Practitioner Support and Restore Training and Certification
• Aug 18, ITIL v2-to-v3 Foundation Bridge Certification
• Aug 19-21, ITIL v3 Foundation Training and Certification
• Sept 15-19, ITIL Practitioner Release and Control Training and Certification
• Sept 16-18, ITIL v3 Foundation Training and Certification
• Oct 13, ITIL v2-to-v3 Foundation Bridge Certification
• Oct 13-17, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Oct 14-16, ITIL v3 Foundation Training and Certification
• Oct 20-24, ITIL Practitioner Support and Restore Training and Certification
• Oct 27-31, ITIL Practitioner Agree and Define
• Nov 2-7, ITIL Practitioner Support and Restore Training and Certification
• Nov 12-14, ITIL v3 Foundation Training and Certification
• Nov 17, ITIL v2-to-v3 Foundation Bridge Certification

FL, Orlando

• Aug 4-7, IT Project Management
• Aug 25-27, ITIL v3 Foundation Training and Certification
• Sept 15-17, Introduction to Project Management
• Sept 23-26, Management and Leadership Skills for New Managers

GA, Atlanta

• July 21, ITIL v2-to-v3 Foundation Bridge Certification
• July 21-23, Communication and Negotiation Skills
• July 22-24, ITIL v3 Foundation Training and Certification
• Aug 11-13, ITIL v2 Foundation Training and Certification
• Aug 14, ITIL v2-to-v3 Foundation Bridge Certification
• Aug 25-28, IT Project Management
• Sept 8-10, ITIL v3 Foundation Training and Certification
• Sept 15-19, ITIL Practitioner Support and Restore Training and Certification
• Sept 23-26, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Sept 29-Oct 1, Introduction to Project Management
• Sept 29-Oct  3, ITIL Practitioner Release and Control Training and Certification
• Oct 7-10, Management and Leadership Skills for New Managers
• Oct 13-Dec 3, ITIL Service Manager Training and Certification: ITIL Masters Course
• Nov 17-19, Help Desk Metrics, Analytics and Reporting
• Nov 20-21, Designing Six Sigma Support Centers
• Nov 20-21, Certified Virtual Support Center Manager
• Jan 12-16, 2009, Certified Field Service Manager
• Jan 13-15, 2009, Certified Help Desk Supervisor

IL, Chicago

• July 28-30, ITIL v2 Foundation Training and Certification
• July 28-Aug 1, ITIL Practitioner Support and Restore Training and Certification
• July 31, ITIL v2-to-v3 Foundation Bridge Certification
• Aug 11-13, Introduction to Project Management
• Aug 12-15, Management and Leadership Skills for New Managers
• Aug 18-20, ITIL v3 Foundation Training and Certification
• Aug 18-21, IT Project Management
• Sept 8-10, Communication and Negotiation Skills
• Sept 8-Oct 22, ITIL Service Manager Training and Certification: ITIL Masters Course
• Sept 22-23, Managing and Controlling the IT Power Bill
• Sept 22-26, ITIL Practitioner Agree and Define
• Sept 23-26, IT Project Management
• Sept 24-26, Knowledge Management Foundations
• Sept 29-Oct 1, ITIL v3 Foundation Training and Certification
• Oct 7-10, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Oct 14-17, Management and Leadership Skills for New Managers
• Oct 28-30, Survey Design and Data Analysis Workshop
• Dec 16-19, Management and Leadership Skills for New Managers

MA, Boston

• Aug 18-20, ITIL v3 Foundation Training and Certification
• Sept 8-12, Certified Field Service Manager
• Sept 15-18, IT Project Management
• Sept 16-17, Help Desk Support Professional Training and Certification
• Sept 18-19, Help Desk Support Specialist Training and Certification
• Sept 22, ITIL v2-to-v3 Foundation Bridge Certification
• Sept 23-25, Certified Help Desk Supervisor
• Sept 23-25, ITIL v3 Foundation Training and Certification
• Oct 13-17, Support Center Management Certification: Help Desk and Technical Support
• Oct 21-24, Management and Leadership Skills for New Managers
• Dec 9-11, Survey Design and Data Analysis Workshop

MD, Rockville

• July 28-30, ITIL v3 Foundation Training and Certification

NC, Raleigh

• July 21-23, Introduction to Project Management
• Aug 5-8, Management and Leadership Skills for New Managers
• Aug 5-8, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Sept 29-Oct 1, ITIL v3 Foundation Training and Certification
• Sept 29-Oct 3, ITIL Practitioner Support and Restore Training and Certification
• Oct 13-15, Communication and Negotiation Skills
• Oct 20-24, ITIL Practitioner Release and Control Training and Certification
• Oct 27-31, ITIL Practitioner Agree and Define
• Nov 4-7, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Nov 3-Dec 17, ITIL Service Manager Training and Certification
• Dec 2-5, Management and Leadership Skills for New Managers

NJ, Morristown

• Aug 4-6, ITIL v3 Foundation Training and Certification
• Aug 11-13, Communication and Negotiation Skills
• Aug 11-Sept 24, ITIL Service Manager Training and Certification
• Aug 25-27, Introduction to Project Management
• Aug 25-28, IT Project Management
• Sept 8-10, ITIL v2 Foundation Training and Certification
• Sept 9-12, Management and Leadership Skills for New Managers
• Sept 11, ITIL v2-to-v3 Foundation Bridge Certification
• Oct 14-17, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Oct 20-24, ITIL Practitioner Agree and Define
• Nov 3-7, ITIL Practitioner Release and Control Training and Certification

NV, Las Vegas

• Aug 4-6, Help Desk Metrics, Analytics and Reporting
• Aug 7-8, Designing Six Sigma Support Centers
• Aug 7-9, Survey Design and Data Analysis Workshop
• Dec 18-19, Certified Virtual Support Center Manager

NY, New York

• July 21-24, IT Project Management
• July 22-23, ITIL v3 Foundation Training and Certification
• July 28-30, Introduction to Project Management
• Aug 5-6, Building an Effective IT Service Catalog
• Aug 11-13, ITIL v2 Foundation Training and Certification
• Aug 14, ITIL v2-to-v3 Foundation Bridge Certification
• Aug 18-22, ITIL Practitioner Release and Control Training and Certification
• Aug 19-22, Management and Leadership Skills for New Managers
• Sept 9-12, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Sept 15-17, ITIL v3 Foundation Training and Certification
• Sept 29-Nov 22, ITIL Service Manager Training and Certification
• Oct 27-31, ITIL Practitioner Support and Restore Training and Certification
• Nov 11-14, Management and Leadership Skills for New Managers
• Nov 21, ITIL v2-to-v3 Foundation Bridge Certification
• Dec 9-12, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Dec 15-16, Managing and Controlling the IT Power Bill

OH, Columbus

• July 28-30, ITIL v3 Foundation Training and Certification
• Sept 15-17, Communication and Negotiation Skills

OR, Portland

• Aug 4-6, Knowledge Management Foundations

PA, Philadelphia

• Aug 25-27, ITIL v3 Foundation Training and Certification
• Sept 29-Oct 1, Communication and Negotiation Skills

TX, Dallas

• July 21-Aug 21, ITIL Service Manager Training and Certification
• July 22-25, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• July 28-30, Introduction to Project Management
• Aug 4-6, ITIL v3 Foundation Training and Certification
• Aug 11-13, ITIL v3 Foundation Training and Certification
• Aug 11-15, ITIL v3 Managers Bridge Course
• Aug 11-15, ITIL Practitioner Agree and Define
• Aug 18-21, IT Project Management
• Aug 18-22, ITIL Practitioner Support and Restore Training and Certification
• Aug 26-29, Management and Leadership Skills for New Managers
• Sept 8-Oct 16, ITIL Service Manager Training and Certification
• Sept 29-Oct 1, ITIL v3 Foundation Training and Certification
• Oct 6-10, ITIL Practitioner Release and Control Training and Certification
• Oct 6-Nov 13, ITIL Service Manager Certification
• Oct 20-22, Communication and Negotiation Skills
• Oct 21-24, ITIL v3 Service Manager Bridge Course: ITIL v2 Service Manager to ITIL v3 Diploma
• Nov 12-14, ITIL v3 Foundation Training and Certification
• Dec 9-12, Management and Leadership Skills for New Managers

TX, Houston

• July 22-25, Management and Leadership Skills for New Managers
• July 28-31, IT Project Management
• Aug 18-20, Communication and Negotiation Skills

VA, Dulles

• Aug 25-27, ITIL v3 Foundation Training and Certification

WA, Seattle

• July 21-25, Certified Field Service Manager

Online Web-Based Seminars and Self-Study Courses

• Knowledge Management Fundamentals - Self-Paced Online Training Course

CANADA

ON, Toronto

• July 21-23, ITIL v2 Foundation Training and Certification
• Aug 6-8, ITIL v3 Foundation Training and Certification
• Aug 11-14, Management and Leadership Skills for New Managers
• Aug 18-20, Introduction to Project Management
• Aug 25-27, Communication and Negotiation Skills
• Sept 15-18, ITIL v2 Foundation Training and Certification
• Oct 22-24, ITIL v3 Foundation Training and Certification
• Nov 24-27, Management and Leadership Skills for New Managers

CARIBBEAN and LATIN AMERICA

Rio Piedras, Puerto Rico

• Aug 12-14, ITIL v3 Foundation Training and Certification
• Aug 15, ITIL v2 to v3 Foundation Bridge Certification
• Aug 25-29, ITIL Practitioner Agree and Define