Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Contact Center Certification Training

In-Person Classroom Courses

FL, Orlando

• Dec 7-8, 2026, Comprehensive Call Center Metrics
• Dec 7-11, 2026, Call Center Manager Training and Certification

GA, Atlanta

• Sep 21-22, 2026, Comprehensive Call Center Metrics
• Sep 21-25, 2026, Call Center Management Accelerated Certification Boot Camp

IL, Chicago

• Jun 15-16, 2026, Comprehensive Call Center Metrics
• Jun 15-19, 2026, Call Center Manager Training and Certification
• Jun 15-19, 2026, Certified Quality Management Professional Boot Camp
• Jul 13-14, 2026, Comprehensive Call Center Metrics
• Jul 13-17, 2026, Call Center Manager Training and Certification
• Aug 10-11, 2026, Comprehensive Call Center Metrics
• Aug 10-14, 2026, Call Center Manager Training and Certification
• Oct 26-27, 2026, Comprehensive Call Center Metrics
• Oct 26-30, 2026, Call Center Manager Training and Certification

Virtual Instructor-Led Training

• May 12-15, May19-22, 2026, Call Center Manager Training and Certification
• Jun 2-5, 2026, Comprehensive Call Center Metrics
• Jun 2-5, Jun 9-12, 2026, Call Center Manager Training and Certification
• Jun 2-5, Jun 9-12, 2026, Certified Quality Management Professional Boot Camp

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Executive Management Boot Camp
• Certified Quality Management Professional
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional