Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Contact Center Certification Training

In-Person Classroom Courses

DC, Washington

• Sept 25-27, 2023, Survey Design and Data Analysis Workshop

FL, Orlando

• Dec 4-5, 2023, Comprehensive Call Center Metrics
• Dec 4-8, 2023, Call Center Manager Training and Certification
• Dec 4-8, 2023, Call Center Management Boot Camp
• Jan 29-Feb 2, 2024, Call Center Manager Training and Certification
• Jan 29-Feb 2, 2024, Certified Quality Management Professional

GA, Atlanta

• Mar 4-8, 2024, Call Center Manager Training and Certification
• May 6-10, 2024, Call Center Manager Training and Certification

IL, Chicago

• Oct 23-27, 2023, Call Center Manager Training and Certification
• Oct 23-27, 2023, Call Center Management Boot Camp
• Oct 30-Nov 3, 2023, Certified Quality Management Professional
• May 29-31, 2024, Contact Center Fundamentals
• July 1-3, 2024, Contact Center Fundamentals

Virtual Instructor-Led Training

• Oct 10-13, 2023, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Oct 10-13, 17-20, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Oct 30-Nov 3, 2023, 9:00AM - 1:00PM CST, Call Center Supervisor Training and Certification
• Oct 31-Nov 3, 2023, 1:00PM - 5:00PM ET, Designing Effective Questionnaires: A Step by Step Workshop
• Nov 7-9, 14-16, 2023, 12:00PM - 4:00PM ET, Technical Support Supervisor Training and Certification
• Dec 4-7, 10-14, 2023, 12:00PM - 4:00PM ET, IT Field Service Manager Training and Certification
• Dec 11-15, 2023, 9:00AM - 1:00PM CST, Call Center Supervisor Training and Certification
• Jan 9-12, 2024, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Jan 9-12, 16-19, 2024, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Jan 9-12, 16-19, 2024, 9:00AM - 1:00PM CST, Private One-on-One Call Center Management Book Camp
• Feb 13-16, 2024, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Feb 13-16, 20-23, 2024, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Feb 26-Mar 1, 2024, 9:00AM - 1:00PM CST, Call Center Supervisor Training and Certification
• Mar 19-22, 2024, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Mar 19-22, 26-29, 2024, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Apr 1-5, 2024, 9:00AM - 1:00PM CST, Contact Center Fundamentals

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Executive Management Boot Camp
• Certified Quality Management Professional
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp (private one-on-one virtual course available)
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional