Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Contact Center Certification Training

Virtual Instructor-Led Training

• Dec 13-22, 2022, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Jan 24-Feb 2, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Feb 6-9, 13-16, 2023, 12:00PM - 4:00PM ET, IT Field Service Manager Training and Certification
• Feb 21-23, 28-Mar 2, 2023, 12:00PM - 4:00PM ET, Technical Support Supervisor Training and Certification
• Feb 28-Mar 3, 2023, 1:00PM - 5:00PM ET, Designing Effective Questionnaires: A Step by Step Workshop
• Mar 14-17, 21-24, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Apr 17-20, 24-27, 2023, 12:00PM - 4:00PM ET, IT Field Service Manager Training and Certification
• Apr 18-21, 25-28, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• May 2-4, 9-11, 2023, 12:00PM - 4:00PM ET, Technical Support Supervisor Training and Certification
• May 9-12, 2023, 1:00PM - 5:00PM ET, Designing Effective Questionnaires: A Step by Step Workshop
• May 16-19, 23-26, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• June 12-15, 19-22, 2023, 12:00PM - 4:00PM ET, IT Field Service Manager Training and Certification
• June 13-16, 20-23, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• June 26-30, 2023, 9:00AM - 1:00PM CST, Call Center Supervisor Training and Certification
• July 11-14, 18-21, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Aug 1-4, 8-11, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Aug 14-18, 2023, 9:00AM - 1:00PM CST, Call Center Supervisor Training and Certification
• Aug 22-24, 29-31, 2023, 12:00PM - 4:00PM ET, Technical Support Supervisor Training and Certification
• Sept 5-8, 12-15, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Sept 11-14, 18-21, 2023, 12:00PM - 4:00PM ET, IT Field Service Manager Training and Certification
• Oct 10-13, 17-20, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Nov 7-9, 14-16, 2023, 12:00PM - 4:00PM ET, Technical Support Supervisor Training and Certification
• Nov 7-10, 14-17, 2023, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Dec 4-7, 10-14, 2023, 12:00PM - 4:00PM ET, IT Field Service Manager Training and Certification
• Dec 11-15, 2023, 9:00AM - 1:00PM CST, Call Center Supervisor Training and Certification

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Executive Management Boot Camp
• Certified Quality Management Professional
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp (private one-on-one virtual course available)
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional

In-Person Classroom Courses

FL, Orlando

• Dec 5-8, 2022, Call Center Manager Training and Certification
• Dec 5-9, 2022, Call Center Management Certification Boot Camp
• Jan 16-12, 2023, Call Center Manager Training and Certification
• Dec 4-8, 2023, Call Center Manager Training and Certification
• Dec 4-8, 2023, Call Center Management Certification Boot Camp

GA, Atlanta

• Feb 27-Mar 3, 2023, Call Center Manager Training and Certification
• Feb 27-Mar 3, 2023, Call Center Management Certification Boot Camp
• Oct 23-27, 2023, Call Center Manager Training and Certification

IL, Chicago

• Mar 27-31, 2023, Call Center Manager Training and Certification
• Mar 27-31, 2023, Certified Quality Management Professional
• July 24-28, 2023, Call Center Manager Training and Certification
• July 24-28, 2023, Call Center Management Certification Boot Camp
• Aug 21-25, 2023, Call Center Manager Training and Certification
• Sept 18-22, 2023, Certified Quality Management Professional
• Sept 18-22, 2023, Call Center Manager Training and Certification

WA, Seattle

• Apr 17-21, 2023, Call Center Manager Training and Certification