Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

DC, Washington

• Sept 20-22, 2021, Survey Design and Data Analysis Workshop

GA, Atlanta

• May 25-26, 2021, Comprehensive Call Center Metrics
• May 25-28, 2021, Call Center Manager Training and Certification
• May 25-28, 2021, Certified Quality Management Professional
• Jun 28-29, 2021, Comprehensive Call Center Metrics
• Jun 28-Jul 1, 2021, Call Center Manager Training and Certification
• Jun 28-Jul 1, 2021, Certified Quality Management Professional
• Aug 10-11, 2021, Comprehensive Call Center Metrics
• Aug 10-13, 2021, Call Center Manager Training and Certification
• Aug 10-13, 2021, Certified Quality Management Professional
• Sep 20-21, 2021, Comprehensive Call Center Metrics
• Sep 20-23, 2021, Call Center Manager Training and Certification
• Sep 20-23, 2021, Certified Quality Management Professional
• Oct 18-19, 2021, Comprehensive Call Center Metrics
• Oct 18-21, 2021, Call Center Manager Training and Certification
• Oct 18-21, 2021, Certified Quality Management Professional
• Dec 7-8, 2021, Comprehensive Call Center Metrics
• Dec 7-10, 2021, Call Center Manager Training and Certification
• Dec 7-10, 2021, Certified Quality Management Professional
• Jan 4-5, 2022, Comprehensive Call Center Metrics
• Jan 4-7, 2021, Call Center Manager Training and Certification

Virtual Classroom Training

March, 2021

• Mar 1-3, 2021, Management and Leadership Skills for New Managers
• Mar 24-26, 2021, Optimizing IVR and Speech Recognition

April, 2021

• Apr 5-9, 2021, Survey Design and Data Analysis Workshop
• Apr 19-21, 2021, Management and Leadership Skills for New Managers
• Apr 27-30, 2021, Designing Effective Questionnaires

May, 2021

• May 10-12, 2021, Management and Leadership Skills for New Managers
• May 17-19, 2021, Management and Leadership Skills for New Managers

June, 2021

• Jun 7-9, 2021, Management and Leadership Skills for New Managers

July, 2021

• Jul 19-21, 2021, Management and Leadership Skills for New Managers

August, 2021

• Aug 3-5, 2021, Management and Leadership Skills for New Managers

September, 2021

• Sep 20-22, 2021, Management and Leadership Skills for New Managers

November, 2021

• Nov 15-19, 2021, Survey Design and Data Analysis Workshop

Onsite Training

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Call Center Manager Training and Certification
• Call Center Management Boot Camp
• Call Center Executive Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop