Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

AZ, Phoenix

• July 27-28, 2020, Comprehensive Call Center Metrics
• July 27-30, 2020, Call Center Manager Training and Certification
• July 27-31, 2020, Call Center Management Boot Camp

DC, Washington

• Aug 17-18, 2020, Comprehensive Call Center Metrics
• Aug 17-20, 2020, Call Center Manager Training and Certification
• Aug 17-21, 2020, Call Center Management Boot Camp
• Sept 21-23, 2020, Survey Design and Data Analysis Workshop

GA, Atlanta

• May 25-26, 2020, Comprehensive Call Center Metrics
• May 25-28, 2020, Call Center Manager Training and Certification
• June 29-July 1, 2020, Call Center Workforce Management Certification Boot Camp
• July 2-3, 2020, Call Center Supervisor Training and Certification
• Sept 28-29, 2020, Comprehensive Call Center Metrics
• Sept 28-30, 2020, Call Center Workforce Management Certification Boot Camp
• Sept 28-Oct 1, 2020, Call Center Manager Training and Certification
• Sept 28-Oct 2, 2020, Call Center Management Boot Camp
• Oct 1-2, 2020, Call Center Supervisor Training and Certification

MA, Boston

• Jun 23-25, 2020, Survey Design and Data Analysis Workshop

OH, Cincinnati

• Sept 15-17, 2020, Designing Effective Questionnaires

PA, Philadelphia

• Jul y7-9, 2020, Designing Effective Questionnaires

Canada

Caribbean and Latin American

Onsite Training

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Call Center Manager Training and Certification
• Call Center Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop

Virtual Classroom Training