Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Contact Center Certification Training

In-Person Classroom Courses

DC, Washington

• Sep 29-Oct 1, 2025, Survey Design and Data Analysis Workshop

FL, Orlando

• Dec 8-12, 2025, Call Center Manager Training and Certification

GA, Atlanta

• Feb 23-27, 2026, Call Center Manager Training and Certification
• Mar 23-27, 2026, Call Center Manager Training and Certification

IL, Chicago

• Jun 9-13, 2025, Call Center Manager Training and Certification
• Jun 9-13, 2025, Call Center Management Accelerated Certification Boot Camp
• Aug 4-8, 2025, Certified Quality Management Professional Boot Camp
• Aug 25-29, 2025, Call Center Manager Training and Certification
• Nov 10-14, 2025, Certified Quality Management Professional Boot Camp

WA, Seattle

• Apr 14-18, 2025, Certified Quality Management Professional Boot Camp
• Sep 15-19, 2025, Call Center Manager Training and Certification

Virtual Instructor-Led Training

• Apr 8-11, Apr 14-18, 2025, Call Center Manager Training and Certification
• Apr 28-May 1, 5-8, 2025, IT Field Service Manager Training and Certification
• May 13-16, 2025, Designing Effective Questionnaires
• May 27-30, 2025, Comprehensive Call Center Metrics
• May 27-30, Jun 3-6, 2025, Call Center Manager Training and Certification
• Jul 8-11, Jul 14-18, 2025, Call Center Manager Training and Certification
• Jul 14-17, Jul 21-24, 2025, IT Field Service Manager Training and Certification
• Sep 2-5, 2025, Comprehensive Call Center Metrics
• Sep 2-5, Sep 8-12, 2025, Call Center Manager Training and Certification
• Sep 15-18, Sep 22-25, 2025, IT Field Service Manager Training and Certification
• Sep 29-Oct 3, 2025, Contact Center Supervisor Training and Certification
• Oct 7-10, 2025, Comprehensive Call Center Metrics
• Oct 7-10, Oct 14-17, 2025, Call Center Manager Training and Certification
• Oct 21-24, 2025, Comprehensive Call Center Metrics
• Oct 21-24, Oct 28-31, 2025, Call Center Manager Training and Certification
• Nov 11-14, 2025, Comprehensive Call Center Metrics
• Nov 11-14, Nov 18-21, 2025, Call Center Manager Training and Certification
• Dec 1-4, Dec 8-11, 2025, IT Field Service Manager Training and Certification
• Dec 9-12, 2025, Comprehensive Call Center Metrics
• Dec 9-12, Dec 15-19, 2025, Call Center Manager Training and Certification

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Executive Management Boot Camp
• Certified Quality Management Professional
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional