Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Contact Center Certification Training

In-Person Classroom Courses

DC, Washington

• Sept 23-25, 2024, Survey Design and Data Analysis Workshop

FL, Orlando

• Oct 14-18, 2024, Certified Quality Management Professional
• Oct 21-22, 2024, Comprehensive Call Center Metrics
• Oct 21-25, 2024, Call Center Manager Training and Certification
• Oct 21-25, 2024, Call Center Management Accelerated Certification Boot Camp
• Nov 18-22, 2024, Call Center Management Accelerated Certification Boot Camp

GA, Atlanta

• Sep 23-24, 2024, Comprehensive Call Center Metrics
• Sep 23-27, 2024, Call Center Manager Training and Certification

IL, Chicago

• Dec 9-10, 2024, Comprehensive Call Center Metrics
• Dec 9-13, 2024, Call Center Manager Training and Certification

Virtual Instructor-Led Training

• Sep 3-6, 2024, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Sep 3-6, 10-13, 2024, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Oct 1-4, 2024, 9:00AM - 1:00PM CST, Comprehensive Call Center Metrics
• Oct 1-4, 7-10, 2024, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification
• Nov 4, 6-8, 12-15, 2024, 9:00AM - 1:00PM CST, Call Center Manager Training and Certification

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Executive Management Boot Camp
• Certified Quality Management Professional
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional