Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

DC, Washington

• Sept 20-22, 2021, Survey Design and Data Analysis Workshop

GA, Atlanta

• Mar 2-3, 2021, Comprehensive Call Center Metrics
• Mar 2-5, 2021, Call Center Manager Training and Certification
• Mar 29-30, 2021, Comprehensive Call Center Metrics
• Mar 29-Apr 1, 2021, Call Center Manager Training and Certification
• May 24-27, 2021, Certified Quality Management Professional
• Jul 6-9, 2021, Certified Quality Management Professional
• Aug 9-10, 2021, Comprehensive Call Center Metrics
• Aug 9-12, 2021, Call Center Manager Training and Certification
• Sep 13-16, 2021, Certified Quality Management Professional

Virtual Classroom Training

• Oct 19-23, 2020, Survey Design and Data Analysis Workshop
• Oct 20-23, 2020, Designing Effective Questionnaires
• Nov 2-4, 2020, Management and Leadership Skills for New Managers
• Nov 30-Dec 2, 2020, Optimizing IVR and Speech Recognition
• Dec 9-11, 2020, Optimizing IVR and Speech Recognition
• Dec 14-16, 2020, Management and Leadership Skills for New Managers
• Feb 2-5, 2021, Designing Effective Questionnaires
• Feb 22-24, 2021, Management and Leadership Skills for New Managers
• Apr 27-30, 2021, Designing Effective Questionnaires
• Mar 1-3, 2021, Management and Leadership Skills for New Managers

Onsite Training

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Call Center Manager Training and Certification
• Call Center Management Boot Camp
• Call Center Executive Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop