Call Center Training Course Calendar
and Call Center Certifications
by Location

USA

AZ, Phoenix

DC, Washington

• Sept 21-23, 2020, Survey Design and Data Analysis Workshop

GA, Atlanta

• Mar 2-3, 2021, Comprehensive Call Center Metrics
• Mar 2-5, 2021, Call Center Manager Training and Certification
• Mar 29-30, 2021, Comprehensive Call Center Metrics
• Mar 29-Apr 1, 2021, Call Center Manager Training and Certification
• May 24-25, 2021, Comprehensive Call Center Metrics
• May 24-27, 2021, Call Center Manager Training and Certification

IL, Chicago

• Sept 22-24, 2020, Call Center Workforce Management Certification Boot Camp
• Oct 13-14, 2020, Comprehensive Call Center Metrics
• Oct 13-16, 2020, Call Center Manager Training and Certification

MA, Boston

OH, Cincinnati

• Sept 15-17, 2020, Designing Effective Questionnaires

PA, Philadelphia

Canada

Caribbean and Latin American

Onsite Training

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Call Center Manager Training and Certification
• Call Center Management Boot Camp
• Call Center Executive Management Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• IVR Design Training: Streamlining the Customer Experience
• Contact Center Metrics, Analytics and Reporting
• Designing Six Sigma Contact Centers Customized Workshop

Virtual Classroom Training