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Overview
Turning non-techies into high-performance support reps may seem like an impossible task. But Intuit, Inc., a financial software and services company, recently implemented a new support-staff training program that did just that. Loretta Weiss-Morris examines Intuits revolutionary program that gives support staff, supervisors, and managers the skills they need to succeed. Their strategy could work at your organization!
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The Resource Center for Customer Service
Professionals
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Last modified January 18, 2012