Telecom Certification

The CTMS certification course offers participants an opportunity to learn established  best practices for effective telecommunications management  and earn professional certification. Managing telecom services, budgets, contracts, and service provider relationships account for the bulk of the time spent by telecom service management professionals. This course prepares specialists to carry out these functions efficiently and avoid common pitfalls.

The CTMA certification course presents telecom essentials  and provides administrators with the knowledge they need to excel in their roles. Mastering telecommunications essentials is a necessity for business managers, accounts payable staff, and professional administrators involved in validating invoices for payment, placing orders, and opening trouble tickets with service providers; providing help desk support for users; and interfacing with telecom technicians.

The CTME certification course presents tools and methods for organizing staff, optimizing operational structures and achieving financial goals. Considerations and dependencies specific to each organization influence the decisions made at the executive level.  The Certified Telecom Management Executive course will prepare participants to run their organizations head-to-head with the best in the industry, making informed decisions and leading their staff to meet and exceed telecom business objectives.

The Certified Wireless Management Specialist training and certification course is designed to help enterprise telecom and IT professionals:

• Develop and manage a wireless inventory
• Effectively negotiate wireless contracts
• Create wireless usage policies supportive of overall objectives
• Optimize wireless contract and price performance
• Interpret wireless invoices and contracts with expertise

The course establishes a framework of strategies which assists telecom professionals to understand and implement operational and financial management best practices.

In this training course telecom professionals will learn how to save and recover cost associated with telecom services in their organization. The Certified Telecom Audit Specialist Boot Camp presents tools and methods to efficiently manage all aspects of telecom invoicing and analysis to keep costs under control at all times.

Buy attending the CTAS Boot Camp, participants will be able to:

• Identify savings

• Implement savings strategies

• Negotiate credits with service providers

• Mine telecom invoices for cost component details

• Read and understand customer service records (CSRs)

• Navigate service provider tariffs and service/price guides

• Mine telecom contracts for financial, technical, and operational information

During the Convergence Technologies Professional training course, participants will learn the fundamentals of data networking, telephony networking, and convergence technologies while preparing for the Convergence Technologies Professional (CTP) certification exam.

Participants will learn:

• Networking models and topologies
• Network operating systems
• Key networking protocols
• The basics of LANs and WANs
• Wireless network technologies
• Internet addressing
• TCP/IP troubleshooting
• Common telephony standards
• Analog and digital signaling
• Standards agencies in the telecommunications industry
• Functions of gatekeepers and gateways
• QoS technologies used in converged networks

Help Desk Books
Call Center Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off Service
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
CRM
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Seminars

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