Certified Telecom Management Executive 3-day telecom training course, $2395 No schedule at this time

Overview

This telecom training and certification course presents tools and methods for the telecom executives  to master the processes of organizing staff, optimizing operational structures and achieving financial goals. Considerations and dependencies specific to each organization influence the decisions made at the executive level.  The Certified Telecom Management Executive course will prepare participants to run their organizations head to head with the best in the industry by making informed decisions and leading their staff to meet and exceed telecom objectives.  By the end of this session, telecom executives will be able to:

• Create strategic operational plans
• Organize internal and external telecom resources to maximize operational impact
• Gain insight into tactical tasks crucial to meeting overall objectives
• Make informed decisions about implementing telecom management best practices management
• Craft effective financial management strategies
• Evaluate technology that enables operational optimization Certification Program

The certification  training shares tactical and strategic insight that enables telecom executives to effectively refine and optimize telecom operational and financial management plans. It focuses on three telecom management disciplines:

• Organization & Resource Management
• Financial Management Strategies
• Technology Selection & Negotiations Practices Each discipline is fully explored and discussed, enabling telecom executives to blend proven management practices into established telecom management structures.

Participants will learn:

• Resource Utilization & Alignment Management Practices
• Creating Enterprise Telecom Service Usage Policies
• Service Provider Relationship Management Practices
• Expense Management Approaches: Internal Audit, Outsource Partners, Licensed Software, Managed Services
• Budget Development & Management Practices
• Contract Lifecycle Management Strategies
• Strategic Technology Selection Techniques
• Contract Negotiations Practices

Application of the principles offered during this training will enable executives to affect the operational efficiency and total cost of telecommunications ownership for their organization.

Who Should Attend

This training seminar is designed for CIOs, CTOs, Telecom Directors, IT/IS Directors, Telecom/IT Department Managers, and Financial Directors & Managers. The course is ideal for those who wish to certify their skills in telecom management and are responsible for any of the following telecom elements:

• Organizing telecom staff
• Evaluating financial management options and plans
• Creating operating budgets
• Negotiating service provider and vendor contracts
• Evaluating technology to meet organizational objectives

Agenda

Day 1:

Organization & Resource Objectives

The first day of the program explores best practices for structuring a telecommunications department, optimizing staff tasks and developing policies designed to support functional and financial objectives. Discussion emphasis on the roles and responsibilities of today's telecom professionals enables telecom executives to model and refine their departments to meet the goals of the organization in the most efficient and cost effective manner. Corporate policy and integrating service providers into the resource management plan is detailed.

Resource Management: Utilization & Alignment

• Telecom Department Objectives
  • Defining Operational Goals
  • Defining Financial Goals

• Defining Roles & Responsibilities
  • Administrative Activities
  • Technical Activities
  • Financial Activities

Service Provider Relationships

• Establishing a Relationship Framework
  • Defining Criteria
  • Creating a Management Plan

• Managing Service Provider Relationships
  • Assessing Performance
  • Outlining FTE Roles

Telecom Service Usage Policies

• Acceptable Use Policy
  • Equipment Considerations
  • Service Considerations
  • Application Considerations

• Wireless Policy
  • Equipment & Ancillary Component Considerations
  • Establishing Intended Use Guidelines
  • Adherence to Regional Laws
  • Weighing Corporate & Individual Liability Programs

• Telecom Equipment Policy
  • Documenting Dispersal & Return Procedures
  • Establishing Replacement & Repair Liability

Certification Project Exercise: Document a Telecom Department Operations Model

Certification Exam Preparation: Certification Practice Exam on Day One topics

Day 2:

Financial Management Strategies

Identifying telecom objectives within the organization and deploying resources in a financially effective manner to achieve those objectives are two distinct activities. Day Two of the session is focused on telecom expense and financial management strategies. Specific strategies to integrate a myriad of expense management options, budget management objectives and managing contracts as financial tools will be explored and discussed. Proven financial management strategies and techniques for their implementation will be shared.

Expense Management Approaches

• Internal Audit Model
  • Defining the Functional Model
  • Operational Considerations

• Outsource Partners Model
  • Defining the Functional Model
  • Operational Considerations

• Licensed Software Model
  • Defining the Functional Model
  • Operational Considerations

• Managed Services Model
  • Defining the Functional Model
  • Operational Considerations

• Creating the Ideal Model
  • Weighing Each Model's Pros & Cons
  • Short-Term Planning
  • Long-Term Planning
  • Achieving Expense Management Objectives
  • Vetting the Return on Investment

Budget Development & Management

• Budget Baseline Establishment
  • Trending Historical Performance
  • Assessing Organizational Needs

• Organizational Considerations
  • Adapting to Technology Change
  • Understanding Behavioral Patterns

• Tactical & Strategic Optimization
  • Creating Immediate Impact
  • Sustaining Financial Gains

• Budget Management
  • Tracking Performance
  • Trending Service & Usage Patterns

• Variance Reporting
  • Establishing Budget Variance Criteria
  • Material Budget Points
  • Interpreting Variance Influence

Contract Lifecycle Management Strategies

• Financial Commitment Tracking
  • Defining Measurement Points
  • Establishing Reporting Requirements
  • Monitoring Attainment Objectives

• Aligning Organizational Objectives with Contracts
  • Assessing Performance Goals
  • Identifying In-Contract Optimization Opportunities

Certification Project Exercise: Create a Budget Management Model

Certification Exam Preparation: Certification Exam on Day Two Topics

Day 3:

Technology & Negotiations Practices

Day Three expands the financial management discussion to include technology selection and contract negotiations. Inside-the-wall and outside-the-wall telecommunications technology is forever changing. New configurations and implementations of voice, data, and video applications affect the way in which technology serves the environment. Convergence of disparate applications requires telecom professionals to evaluate and plan infrastructure changes, as well as resource proficiency skill sets as technology evolves. Negotiating contracts that meet the needs of established and converged technology alike serves to protect operational and financial concerns.

Strategic Technology Selection

• Defining Technology's Purpose
  • Performing a Needs Assessment
  • Weighing Technology Contributions

• Evaluating Technology
  • Creating a Project Plan
  • Service Provider & Vendor Considerations
  • Assessing Operational Benefits
  • Assessing Functional Benefits
  • Assessing Financial Benefits
  • Project Planning
  • Identifying Required Resources
  • Monitoring Success

Contract Negotiations

• Defining Contract Objectives
  • Performing a Needs Assessment
  • Documenting Contract Goals
  • New Technology Considerations

• Compiling Supporting Collateral
  • Sourcing Data
  • Evaluating Data
  • Converting Data Into Tactical Information

• Organizational Requirements
  • Identifying Legal Language
  • Assimilating Budget Criteria into Financial
  • Outlining Business Protection Language

• Defining Outcome Criteria
  • Creating a Negotiations Scorecard
  • Integrating Outcome into Negotiations Dialog
  • Negotiating Successful Results

• Integrating Lifecycle Management with Contract Negotiations
  • Incorporating Implementation Plans
  • Establishing Contract Performance Reporting Protocols

Certification Program

Individuals must complete 24 hours (3 days) of training, successfully complete in-training skills-based projects, and pass a certification exam to earn Certified Telecom Management Executive credentials. The projects and exam are completed during the three-day training course.

Software & PC Requirements:

A laptop computer is recommended, but not necessary. An electronic CD-ROM toolkit containing Microsoft Excel and Word templates, as well as Adobe PDF documents is provided to support the principles taught during the course . The toolkit items are helpful when completing the certification project exercises.

CTME Post Training Toolkit:

In addition to the knowledge gained throughout the course, you’ll also walk away with a toolkit to reference best practices and support your telecom initiatives as you implement them in your own environment.

1. Acceptable Use Policy

This template offers language and acceptable use provisions for telephone and voice mail systems; computing and Internet; and, personal computing equipment and peripherals. Technology system privacy expectations, document management, document ownership and technology request processes are outlined in the template.

2. Budget Management

While budget establishment may only occur once a year, budget management is an ongoing process. This tool supports spend tracking and variance reporting to help you manage telecom expenses against your annual budget. Spend against the budget and deviations outside of budgeted spend are tracked and reported using this tool. Acceptable spend variance dollars and spend percentage amounts against the budget baseline can be established for each line item of the budget that requires monitoring. Individual data entry fields contain field comments explaining the purpose and use of this budget variance reporting tool.

3. Contract Financial Assessment Tool

This financial assessment tool supports comparison of current monthly recurring charges and baseline usage charges for up to three different contract proposals. An overall proposal analysis summary with calculated total monthly recurring cost based on monthly recurring charges and baseline usage numbers is provided.

4. Multi-National Voice & Data RFP Template

Selecting voice and data service providers is an important activity for telecom professionals. This Request for Proposal (RFP) template is designed to provide sample language and document structure to assist your RFP process. While every RFP will contain specific requirements relative to individual organizational needs, this template offers a solid starting point for identifying RFP requirements and proposed inclusions for procuring voice and data services.

5. Service Provider Relationship Lifecycle Plan Template

This template supports planning and managing the relationship lifecycle with a service provider. Established template fields allow uniform capture of contact role information, resolution chain contact information, predefined performance review meeting dates and topics, financial performance measurement criteria, service delivery performance measurement criteria and customer service performance measurement criteria.

6. Technology Planning Process Flowchart

Technology planning is a vital component of change management. The Technology Planning Process Flowchart is a functional diagram based on proven principles of effective telecom and technology planning. This flow diagram outlines the 10 steps of technology planning from performing a needs assessment through generating business case acceptance.

7. Technology Planning Template

This technology planning template contains entry fields to identify technology planning project objective, project team, technology assessment scope of work, technology plan and technology business case.

8. Technology Return on Investment (ROI) Calculator

Justifying a return on investment is a major step in the technology selection process. This tool will assist you in developing accurate ROIs that reflect your organization’s specific situation. This calculator is particularly valuable for creating ROIs in instances where legacy technology will be partially replaced with new technology; technology configurations using Voice over IP (VoIP) often encounter this configuration. Individual data entry fields contain field comments to explain the purpose and use of this tool.

9. Contract Negotiations Planning Template

This template provides entry fields for a contract needs assessment, contract proposal assessment metrics, contract negotiations plan and identification of all team members involved in the contract negotiations process.

10. Contract Negotiations Process Flowchart

Successful telecom contract negotiations hinge on several dependencies. The Contract Negotiations Process Flowchart is a functional diagram based on proven principles of effective telecom contract negotiations. This flow diagram outlines the 10 steps of contract negotiations from performing a needs assessment through selecting and accepting the final contract proposal.

11. Equipment Dispersal and Return Policy

This template is used to track company-owned telecommunications and computing equipment dispersed to employees. Used in conjunction with an Acceptable Use Policy, this template documents employee acceptance of the approved use of company-owned telecom and computing equipment.

12. Performance Review Meeting Agenda Template

This template supports planning and setting expectations for service provider performance review meetings.

13. Relationship Evaluation Scorecard Template

This scorecard supports quantitative analysis of three key relationship performance measurements. Financial performance, service delivery performance and customer service performance categories can be customized with specific measurements, centric to your service provider relationships. The three categories of performance measurement allow a unique weighting scale so that you may select which category is most important to you in the overall evaluation. Performance measurements are scored on a monthly and annual cumulative basis.

14. Telecom Financial Management Statistics

This resource provides management statistics for the time required to build and baseline a telecom management inventory, and validate invoice accuracy on a monthly basis. Metrics are provided for seven customer tiers based on monthly telecom bill volume ranging between $5,000 and $4 million per month.

15. TEM Provider List

This list of TEM providers is intended for reference and informational research purposes.

16. Trouble Ticket & Issue Tracker Template

Tracking billing issues, provider inquiries, and MACs is an essential telecom management activity. Often, telecom professionals juggle dozens of these activities at a time. Maintaining control over multiple activities, due dates, and deadlines requires the proper tools. This Trouble Ticket & Issue Tracker Template helps you to manage each of your issue, inquiry, and MAC activities to successful completion. Due dates, activity ownership, and commitment performance are monitored and reported using this tool.

17. Wireless Use Policy

This policy template shares language and program details for corporate liable and individual liable reimbursement plans. Suggested language for corporate liable wireless equipment personal usage is included along with general usage information.

Registration Fees

The per student registration fee for this seminar is $2,395 and includes seminar materials, projects, certification fees for all required tests to complete the certification, and refreshments. (Retesting fees may apply.)

Class begins at 8:00 AM and ends at 5:00 PM.  Please arrive at 8:15 AM.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule

No schedule at this time

, dates & locations

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $700.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $700 toward any other Resource Center seminar.

 In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

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