Desk & Support Center
Eventually, everyone associated with telecommunications becomes involved in a project.
This book is intended to help with planning and management of several types of telecommunications projects by providing checklists of the common elements and tasks that must be performed to complete the project. The floppy disk that accompanies this book can eliminate much of the drudgery of assembling a project plan. All of the projects discussed in the book are included on the disk as text files and in Microsoft Project 4.1 form. If you use Microsoft Project 4.1 or later, you can copy the project into your computer, eliminate the tasks that don't apply to your environment, add any tasks that are unique to your project, assign them to individuals, estimate the time, and have a complete project plan ready to publish!
Table of Contents
Appendix A: PBX-ACD Acceptance Checklist
Appendix B: Security Checklist
Appendix C: Acronyms
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 1997-2012 Resource
Center for Customer Service Professionals. All rights reserved.
Last modified January 19, 2012