Convergence I: Understanding Data and IP Networks
3-day training seminar, $1,395
Onsite presentation available!
For Convergence II: CompTIA Convergence+ Certification Info on this event
Dates, Locations and Registration


Overview

This network training course provides a foundation in the technology, terminology and network configurations used in commercial data communications. An end-to-end view of the equipment, network services and business processes employed is presented, focusing on the business justification, decision processes and practical considerations in building and maintaining these networks. While the topics are technical, the presentation makes these issues accessible and meaningful to both business and technical managers.

Who Should Attend
This training seminar is ideal for communications analysts/managers, equipment vendors, and carrier representatives who need an objective, business-oriented understanding of data communications applications, services, and technologies.

By attending this training program, you will:

  • Review the major data network configurations that are used in enterprise environments, and the mix of equipment and network services that are used to support them.

  • Gain an essential foundation in data and IP networking and the convergence of voice and data communications.

  • Recognize the fundamental differences between circuit and packet communications and understand the major options for providing quality of service (QoS) to insure quality and performance of both voice and data applications.

  • Understand the objectives of the OSI Reference Model, how TCP/IP incorporates those concepts, and describe the protocols used to support voice and data applications.

  • Learn how the Internet is structured, and why new services like MPLS VPNs are replacing frame relay as we move toward converged voice and data networks.

  • See how a router network is configured, how it operates, and the MPLS and DiffServ features that are used to provide Quality of Service in.

  • Look at the range of security issues that that must be addressed in data networks and define the role of firewalls, intrusion detection systems, network access control, SSL/VPN secure tunnels, and the other tools used to combat them.

  • Learn about LANs, the capabilities of various cabling options, and how switched LANs have enabled the IP PBX and introduced the requirements for virtual LANs (VLANs) and QoS.

  • Investigate wireless LAN technology, the role of wireless LAN switches, and the special challenges involved in supporting voice in a WLAN environment.

  • Review the range of wide area network services that are available, their overall capacities, pricing elements, and their ability to provide QoS and other features to support converged networks.

  • Investigate the range of broadband access options that can be used for telecommuter and remote access applications and describe their abilities with regard to both voice and data services.

  • Investigate the range of wireless data services including Hot Spots, Muni Wi-Fi, WiMAX, and 2.5G/3G cellular, their costs and capabilities, and the special challenges involved in supporting a mobile applications.

Participants can also take this training course back to back with:

Convergence II: CompTIA Convergence+ Certification prep course Info on this event

Agenda

Fundamental Concepts and Distinctions

  • LANs versus WANs
  • Voice versus Data Network Requirements
  • Circuit- versus Packet-based Networks
  • Best Effort versus QoS-Capable Packet Services- Service Level Agreements
  • Frame Relay versus MPLS-based VPNs
  • The Network Design and Business Justification Process

Role of Standards in Data Networking

  • OSI Reference Model- The Seven Layers
  • The TCP/IP Model
  • Overall Organization
  • TCP/UDP/IP Functions
  • Network Services Supported
  • IP Protocols for VoIP: RTP, UDP, MPLS, SIP, H.323
  • Standards Organizations: ISO, ITU, IETF, IEEE, EIA/TIA
  • The Role of Vendor Alliances: Wi-Fi Alliance, WiMAX Forum, etc.

Enterprise Data Networks and Configurations

  • Data Network Applications: File Transfer, Interactive, E-Mail, Instant Messaging, Collaborative
  • LAN/WAN Networking: Private Line, Frame Relay, MPLS-/IPsec-based VPNs, Metro Area Ethernet
  • Remote Access: Dial-up, Secure Tunnel VPN, Hotel DSL, Wi-Fi Hot Spots, 2.5G/3G Cellular
  • Telecommuter Networks: Dial-up, ADSL, Cable Modem, WiMAX, VoIP Softphones
  • Legacy Mainframe Networks: SNA, TCP/IP-based
  • VoIP Configurations: Local and Wide Area

Local Area Networks (LANs)

  • LAN Technology Evolution: Shared Media to Switched LANs
  • Cabling Infrastructure- Configuration and Capabilities
  • Wire Pair (UTP): Category 3, 4, 5, 5e, 6, 6a
  • Fiber Cabling: Single Mode, Multi Mode Applications
  • LAN Switching
  • Basic Configuration and Operation
  • Virtual LANs (V-LANs): IEEE 802.1q
  • LAN Priority: IEEE 802.1p
  • IP PBX Configuration
  • Configuration Options
  • Hybrid PBX
  • IP PBX
  • Solution Elements
  • IP/Ethernet Phones
  • Signaling Options- H.323, SIP
  • Telephony Servers
  • Trunk/Station Gateways
  • Configuration Recommendations

Wireless LANs (802.11/Wi-Fi)

  • Components and Configurations
  • Radio Links: 802.11a, b, g, and n
  • Security Issues and Options: WEP, WPA, WPA2, 802.1x
  • Role of Centrally Controlled WLAN Switches
  • Voice over WLANs
  • Solution Elements
  • QoS Features: 802.11e/WMM, SVP
  • WLAN/Cellular Integration and Fixed-Mobile Convergence

The Internet

  • What is the “Internet”?
  • Major Elements: ISPs, Routers, Backbones, POPs, NAPs, and DNSs
  • How Does a Web Session Work?
  • Broadband Access
  • ADSL Network Access
  • Network Configuration: Modems, Micro-Filters, DSLAMs, ATM Backbones
  • Local Loop Issues
  • ADSL Modem Technologies: CAP, DMT
  • Next Wave ADSL: ADSL2, ADSL2+
  • Cable Modems and TV-Based Networks
  • Cable Network Configuration/Hybrid Fiber/Coax (HFC)
  • DOCSIS Cable Modem Standards
  • Cable Telephony
  • The 'Net Neutrality Debate

Wide Area Network Services

  • Basic Network Services
  • Dial-up/ISDN BRI and PRI
  • Private Line: Fractional T-1, T-1/DS-1, T-3/DS-3, OC-3
  • Frame Relay
  • Basic Configuration: Access Options, Ports, and PVCs
  • Data Link Connection Identifiers (DLCIs)
  • Committed Information Rates (CIR)
  • Business Justification and Futures
  • Basic Internet Service
  • Cost and Capabilities
  • Security Issues
  • Multi-Protocol Label Switching (MPLS)
  • Basic Concepts:
  • Label Edge and Label Switching Routers (LER/LSR)
  • Label Switch Paths (LSPs)
  • Forwarding Equivalence Class (FEC)
  • Label Swapping, Label Stacking
  • Carrier Offerings/RFC 2547bis VPNs
  • Class of Service and Service Level Agreements
  • Pricing concepts
  • Frame Relay- MPLS Service Comparison
  • Asynchronous Transfer Mode (ATM)
  • Basic Concepts
  • Services Supported: CBR, VBR, UBR
  • Configuration and Applications
  • Metro Area/Wide Area Ethernet
  • EtherLine/EtherLAN
  • Ethernet First Mile Committee
  • Access Options
  • Operations, Administration, and Maintenance (OA&M)

IP Routing in Detail

  • IP Routing Concepts
  • Internet Protocol (IP)
  • IP/ICMP Operation
  • IP Addressing: Address Classes, Subnetting, CIDR
  • Network Address Translation/Dynamic Host Configuration Protocol (NAT/DHCP)
  • IP/V4 to IP/V6 Migration Options
  • Transmission Control Protocol (TCP)/User Datagram Protocol (UDP)
  • Real Time Protocol (RTP) for Voice and Video
  • Concepts and Capabilities
  • Jitter Buffers and Timing Recovery
  • Configuration in IP PBXs and Wide Area VoIP Networks
  • Routing Protocols: RIPv2, OSPF, BGP, IS-IS

Network Security- Issues and Options

  • Categorizing Security Threats: Hackers, Worms, Trojans, Denial of Service
  • User Authentication: RADIUS, Secure Token, Biometrics
  • Privacy Techniques: IPsec Secure Tunnels, Secure Socket Layer (SSL)
  • Endpoint Integrity/Network Access Control
  • Firewalls and Intrusion Detection Systems
  • Challenges in VoIP Security

2.5G/3G Cellular Data Services

  • GSM Technology Overview
  • General Packet Radio Service (GPRS)
  • Enhanced Data Rates for GSM Evolution (EDGE)
  • Wideband CDMA/UMTS
  • High Speed Downlink Packet Access (HSDPA)
  • Carriers and Availability
  • CDMA Technology Overview
  • 1xRTT
  • 1xEV-DO/1xEV-DV
  • 1xEV-DO Rev A
  • Carriers and Availability

Metro Area Wireless: WiMAX versus Wi-Fi Mesh

  • IEEE 802.16 Standards
  • Fixed WiMAX: 802.16-2004
  • Mobile WiMAX: 802.16-2005
  • Wi-Fi Mesh Option/Municipal Wi-Fi
  • WiMAX Radio Link Interfaces
  • Licensed Options
  • Unlicensed 5GHz Operation
  • Media Access Control/QoS Capabilities
  • WiMax Markets/Applications
  • Incumbent LEC Market
  • Independent WiMAX Suppliers
  • Cellular 4G
  • WiMAX in Developing Countries

Registration Fees
The per student registration fee for this seminar is $1,395, and includes the seminar, course materials, and morning and afternoon refreshments. On-site seminars are also available. Class begins at 9:00 AM and ends at 5:00 PM each day.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
June 16-18 Chicago, IL Hard Rock Hotel (Location Information)
Aug 18-20 San Francisco, CA Hotel Milano (Location Information)
Sept 29-Oct 1 New York, NY Sheraton Towers (Location Information)
Dec 8-10 Chicago, IL Hard Rock Hotel (Location Information)

* This class precedes:

Convergence II: CompTIA Convergence+ Certification Prep Course Info on this event

To learn about a seminar similar to this one, Click here to read about another seminar similar to this one
Click here to learn about Click here to see the entire seminars calendar, dates & locations


Payment is due prior to the conference.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $300.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $300, toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

Home

Contact Center Seminars
Telecom Seminars

Help Desk Books
Call Center Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
CRM
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Subject Index
Catalog Index

Ways to Order
Shipping Options
About Us
Contact Us


The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 2004-2008 Resource Center for Customer Service Professionals, LLC.  All rights reserved.
Last modified May 12, 2008