VoIP II: Deploying VoIP and Best Practices in the Enterprise 2-day training seminar, $1,295 Onsite presentation available!

Overview

This two day VoIP training course is ideal for telecom managers and network designers who wish to:

• Examine the requirements for a converged voice and data network.
• Understand how the TCP/IP protocols and routers operate in a converged environment.
• Plan the procurement of an IP Telephony solution.
• Learn how to evaluate the range of IP PBX products.
• Compare IP PBX and IP phone products, services, and recent developments from companies such as Cisco, Nortel, 3Com, Avaya, Siemens, Alcatel and NEC.
• Determine how to reorganize for a converged IT staff and the new job descriptions
• Assess the LAN requirements for VoIP.
• Determine the methods for constructing a converged WAN network
• Understand how to measure voice quality
• Evaluate IP-PBX and IP phone security and the new threats behind the firewall.
• Examine real troubleshooting performance issues.
• Analyze the failures and problems that will arise in an IP Telephony operation.

Attendees can also take this training course back to back with:

Voice Over IP (VoIP) and IP Telephony

Who should attend:
This training seminar is ideal for VoIP implementors and operators, telecommunications managers, IP network designers, voice administrators, Internet administrators, investment bankers, Intranet managers and administrators, network designers, carrier, ISP, and vendor personnel.

Agenda

VOIP/IPT Review

• Defining VoIP and IPT
• VoIP Transmission
• The IP PBX
• IP Phones and Softphones
• Signaling Standards (H.323, SIP, MGCP)
• Voice Compression Standards (G.7XX series)

TCP/IP Protocol Suite

• Internet protocols (IP/ICMP)
• Transport protocols (TCP/UDP)
• Application support (FTP, SMTP, Telnet, HTTP)
• Application Program Interfaces (TAPI, TSAPI, CSTA)
• Network management (SNMP, RMON, MIB)

Routers and Switches

• Functions and operation
• Protocol support (RIP, OSPF, EIGRP)
• Performance issues

Signaling Protocol Operation

• Session Initiation Protocol (SIP)
• H.323
• MGCP
• MEGACO/H.248

Pre-Procurement Planning

• When and how much VoIP
• Benefits expected
• Impact on the users and IT staff
• Applications in the Future
• Changes in the MDF and IDF
• Phasing in VoIP products
• Calculating the Total Cost of Ownership (TCO)
• Predicting the Return On Investment (ROI)

Evaluating VoIP/IPT Products

• Hardware issues
• Software considerations
• Standard vs. proprietary designs
• Legacy integration
• VOIP network management
• Product acceptance testing
• RFP Development

What Do Vendors Offer?

• Vendor architectures
• Legacy vendor IP PBX designs
• Data vendor IP PBX designs
• IP phones and softphones
• Product comparisons for 2006
• Independent product evaluations

Organizing and Managing VOIP/IPT

• The State of the Market - 2006
• IT Organizations
• Convergence Issues
• Staff Skills and Certification
• Expanded IT Responsibilities
• New Job Descriptions

Preparing the LAN

• LAN site survey
• Closet design
• LAN switch upgrades for QoS and security
• Cabling changes
• Power over Ethernet (PoE), 802.3 af/at

Assessing the WAN

• What to measure
• Data network traffic
• Capacity and bandwidth availability
• Network assessment tools
• Vendor assessment services

Constructing the Converged WAN

• Predicting bandwidth consumption
• Improving performance (delay, jitter, packet loss)
• QoS techniques (DiffServ, MPLS…)
• Network management system changes

VoIP Security: Behind the Firewall

• Security Considerations
• VoIP as an application
• Internal Network Vulnerabilities
• Securing the Phone
• Securing the Call Server
• Where are the Firewalls?
• Common Vulnerabilities and Exposures (CVE)
• Security Recommendations

Measuring Voice Quality

• How voice quality is influenced by IP network operation
• Voice quality challenges
• Voice conversation quality
• Network impairments
• IETF standards
• ITU standards

Troubleshooting Failures

• Data Network Problems
• B.DHCP, DNS and NAT Problems
• Firewall and Security/Attack Issues
• Call Servers and Signaling
• Gateways (voice and signaling)
• IP Phones (voice and signaling)
• Softphones (voice, signaling and applications)
• Software and Configurations
• Problem Scenarios and Solutions
• Tools for Troubleshooting

Troubleshooting Performance

• Measuring Data Network Performance
• RTCP and RTCP XR Standards
• E-Model Standard
• Performing a Network Assessment
• Tools for Assessing Network Performance
• Tools for Measuring Voice Quality

Glossary

References

Web Sites

Article Reprints

Registration Fees
The per student registration fee for this seminar is $1,295, and includes the seminar, course materials, and morning and afternoon refreshments. Also available for onsite presentation. For details please call (708) 246-0320

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule

Apr 16-17	Chicago, IL	Hard Rock Hotel ()
June 18-19	San Francisco, CA	Hotel Milano ()

* This class follows:

Voice Over IP (VoIP) and IP Telephony

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Class begins at 9:00 AM and ends at 5:00 PM.  Please arrive at 8:30 the first day to sign-in and meet fellow attendees.

Payment is due prior to the conference.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $300.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $300, toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

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