VoIP II: Deploying VoIP and Best Practice in the Enterprise
2-day training seminar, $1,795
Dates, Locations and Registration


This two day VoIP training course is ideal for telecom managers and network designers who wish to:

  • Lean about the best practices for successful VOIP/IPT deployment
  • Gain knowledge of the requirements for a converged voice and data network.
  • Learn how the TCP/IP protocols and routers operate in a converged environment.
  • Plan the procurement of an IP Telephony solution.
  • Learn how to evaluate the range of IP PBX products.
  • Compare IP PBX and IP phone products, services, and recent developments from companies such as Cisco, Nortel, 3Com, Avaya, Siemens, Alcatel and NEC.
  • Learn how to reorganize for a converged IT staff and the new job descriptions
  • Assess the LAN and closet requirements for VoIP.
  • Learn how to manage WAN bandwidth, performance and MPLS services
  • Understand how to measure voice quality
  • Evaluate IP-PBX and IP phone security and the new threats behind the firewall.
  • Examine real troubleshooting performance issues.
  • Analyze the failures and problems that will arise in an IP Telephony operation.

Attendees can also take this training course back to back with:

Voice Over IP and IP Telephony Info on this event

Who should attend:
This training seminar is ideal for VoIP implementors and operators, telecommunications managers, IP network designers, voice administrators, Internet administrators, investment bankers, Intranet managers and administrators, network designers, carrier, ISP, and vendor personnel.



  • Defining VoIP and IPT
  • VoIP Transmission
  • The IP PBX
  • IP Phones and Softphones
  • Signaling Standards (H.323, SIP, MGCP)
  • Voice Compression Standards (G.7XX series)

TCP/IP Networks and Protocols

  • Internet protocols (IP/ICMP)
  • Transport protocols (TCP/UDP)
  • Application support (FTP, SMTP, Telnet, HTTP)
  • Application Program Interfaces (TAPI, TSAPI, CSTA)
  • Network management (SNMP, RMON, MIB)

VOIP Through Routers and MPLS

  • Functions and operation
  • Protocol support (RIP, OSPF, EIGRP)
  • Performance issues
  • MPLS technology
  • MPLS service and QoS

Signaling Protocol Operation

  • Session Initiation Protocol (SIP)
  • Session Description Protocol (SDP)
  • H.323
  • MGCP
  • MEGACO/H.248

Pre-Procurement Planning

  • When and how much VoIP
  • Benefits expected
  • Impact on the users and IT staff
  • Emerging applications
  • Service Oriented Architecture (SOA)
  • Unified Communications (UC)
  • Changes in the MDF and IDF
  • Phasing in VoIP products
  • Calculating the Total Cost of Ownership (TCO)
  • Predicting the Return On Investment (ROI)

Evaluating VoIP/IPT Products

  • Hardware issues
  • Software considerations
  • Standard vs. proprietary designs
  • Legacy integration
  • VOIP network management
  • Product acceptance testing
  • RFP Development

The VOIP/IPT Products

  • The State of the Market - 2007
  • Vendor architectures
  • Legacy vendor IP PBX designs
  • Data vendor IP PBX designs
  • IP phones and softphones
  • Product comparisons for 2006
  • Independent product evaluations

Software Management: Patching and Version Control

  • Legacy TDM vs. IP software
  • Releases and Version
  • Patching management
  • Tools for patching
  • The software TCO

Organizing and Managing VOIP/IPT

  • IT Organizations
  • Convergence Issues
  • Staff Skills and Certification
  • Expanded IT Responsibilities
  • New Job Descriptions
  • Organizational best practices

Preparing the LAN and Closets

  • LAN site survey
  • Closet design
  • LAN switch upgrades for QoS and security
  • Cabling changes
  • Power over Ethernet (PoE), 802.3 af/at
  • Power and air conditioning requirements
  • Implementation best practices

Assessing the WAN

  • What to measure
  • Data network traffic
  • Capacity and bandwidth availability
  • Network assessment tools
  • Vendor assessment services
  • Design best practices

Managing Bandwidth, MPLS and Performance

  • Predicting bandwidth consumption
  • Call Admission Control (CAC)
  • MPLS bandwidth prediction
  • MPLS limitations
  • Improving performance (delay, jitter, packet loss)
  • QoS techniques (DiffServ, MPLS, RSVP...)
  • Network management system changes
  • Performance best practices

Security: In Front and Behind the Firewall

  • Security Considerations
  • VoIP as an application
  • Internal Network Vulnerabilities
  • Securing the Phone
  • Securing the Call Server
  • Where are the Firewalls?
  • Common Vulnerabilities and Exposures (CVE)
  • Website resources
  • Security best practices

Measuring Voice and Call Quality

  • How voice quality is influenced by IP network operation
  • Voice quality challenges
  • Voice conversation quality
  • Network impairments
  • IETF standards
  • ITU standards

Troubleshooting Performance Problems

  • Measuring Data Network Performance
  • RTCP and RTCP XR Standards
  • E-Model Standard
  • Performing a Network Assessment
  • Tools for Assessing Network Performance
  • Performance management tools
  • Best Practices

Fault Management and Troubleshooting

  • Data Network Problems
  • DHCP, DNS and NAT Problems
  • Firewall and Security/Attack Issues
  • Call Servers and Signaling
  • Gateways (voice and signaling)
  • IP Phones (voice and signaling)
  • Softphones (voice, signaling and applications)
  • Software and Configurations
  • Problem Scenarios and solutions
  • Tools for Troubleshooting
  • Best Practices



Web Sites

Article Reprints

Registration Fees
The per student registration fee for this seminar is $1,795, and includes the seminar, course materials, and morning and afternoon refreshments. Also available for onsite presentation. Class begins at 9:00 AM and ends at 5:00 PM each day.

Register securely online with confidence or please call (708) 246-0320

Seminar Schedule
Apr 20-21, '11 Chicago, IL Hyatt Lodge (Location Information)
May 25-26, '11 Atlanta, GA Grand Hyatt (Location Information)
July 27-28, '11 Greenville, SC Westin Pointsett (Location Information)
Aug 17-18, '11 Dallas, TX The Adolphus (Location Information)
Sept 21-22, '11 Washington, DC Henley Park Hotel (Location Information)
Oct 12-13, '11 Austin, TX Westin Domain (Location Information)

* This class follows:

Voice Over IP (VoIP) and IP Telephony
Info on this event

Click here to learn about Click here to see the entire seminars calendar, dates & locations

Payment is due prior to the conference.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.


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Last modified March 3, 2011