VoIP and IP Telephony
2-day training seminar, $1,895
RCCSP
  Professional
    Education
       Alliance

Overview

This telecommunications training course is designed for telecom managers, voice administrators, Internet administrators, intranet managers and administrators, network designers, carrier, ISP and vendor personnel.

By participating in this training seminar, you will:

  • Learn about the enabling technologies, standards, and applications for IP Telephony and voice-over-packet networks.
  • Understand voice digitization over packet networks and review important standards such as H.323 and SIP.
  • Analyze the advantages and disadvantages of circuit-switched vs. packet-switched voice networks.
  • Learn about the true potential of multimedia applications, combining voice, data, and video.
  • Review which business applications justify the voice-over technologies.
  • Understand the limitations of voice-over technologies, and avoid costly mistakes.
  • Evaluate IP-PBX and IP phone features and products.
  • Examine real world implementation, security and troubleshooting issues.
  • Learn to tune networks and improve voice-over performance.
  • See what the VOIP future will be including Voice over WLANs
  • Review products, services, and recent developments from companies such as Cisco, Nortel, 3Com, Avaya, Siemens, Alcatel and NEC.

Agenda

1. Voice over Data Networks

  • The VOIP/IPT Decision
  • Digital Voice Technologies
  • Voice over Packet Networks
  • Standards for IP Voice
  • Network Performance Requirements & QoS
  • Internet Telephony Service Providers and Carriers

2. VOIP and IPT Justifications

  • Reduced Cost/Staff
  • Use Existing IP/Data Networks
  • Reduce Moves, Adds, and Changes
  • Web and CTI Integration
  • Unified Communications (UC)
  • Service Oriented Architecture (SOA)

3. Voice Communications Requirements

  • Voice Traffic Characteristics
  • Bandwidth Utilization
  • Isochronous Transmission
  • Latency and Delay
  • Influence on Voice Quality

4. Where Does VOIP/IPT Fit?

  • The LAN and WAN Decisions
  • Local / Campus
  • Greenfield and Old Construction
  • Long Distance / International
  • Call Center

5. IPT and VOIP Standards

  • Voice Packets
  • Standards for Packet Voice (ITU, IETF)
  • Signaling Standards (H.323, SIP, MGCP, MEGACO, H.248)
  • Which Signaling Standard(s) Will Dominate
  • G.72X Series (Compression)
  • Signaling Protocol Limitations
  • Proprietary Approaches

6. IP Network Technologies

  • Switches vs. Routers
  • IP Network Operation
  • Voice over Packet Networks
  • MultiProtocol Label Switching (MPLS)

7. IPT and VOIP Fundamentals

  • VOIP and IPT Concepts
  • Network Configuration (Call Server, Gateway, IP Phone, Router, LAN switch)
  • Protocols (RTP, RTCP, TCP, UDP, IP, etc.)
  • Testing for Delays and Loss
  • Tuning and Protocols for Quality and Performance (QoS, CoS)
  • Directory Issues and ENUM

8. IP PBX Implementations

  • Design and Cabling
  • Ethernet Access and Protocol (802.3)
  • H.323 Gatekeepers and Gateways
  • IP Legacy Interoperability
  • Technical Limitations (Quality, Scalability, Reliability)
  • Tuning for Quality and Performance
  • IP PBX Product Comparisons

9. IP and Softphone Products

  • Legacy Support
  • IP Phones
  • Power over Ethernet (PoE)
  • Softphones
  • Web Phones

10. Voice over WLAN and DECT (VoWLAN)

  • WLAN Standards 802.11a/b/g
  • DECT for Wireless Phones
  • Network Planning and Design
  • Roaming Considerations
  • Performance and Saturation Issues
  • Security Considerations (RF, 802.1x)

11. Securing VOIP/IPT Networks

  • Operational Threats
  • Usage and Application Vulnerabilities
  • Internal vs. External Threats
  • Data Network Security Solutions
  • Firewalls, IDS and IPS Solutions
  • Encryption
  • VPN, IPSec, SSL and TLS Solutions

12. The First IPT Trial/Pilot Site

  • Vendor Approaches
  • Pilot Site Recommendations
  • Implementation Issues
  • Feedback and Planning
  • What Can You Do?

13. Looking Ahead

  • MPLS for VOIP
  • Reliability Issues
  • Second Generation IPT
  • VOIP Challenges and Drawbacks
  • Market Direction

14. Resources

  • Acronym Glossary
  • References
  • Web Sites
  • Article Reprints

Dates, Locations and Registration

Recommended Follow-on Courses:

Unified Communications: Planning and Implementation

Related Courses:

Voice over IP Foundations

Home

Training & Certification:
   w Call Center
   w IT Support Center
   w ITIL
   w Help Desk

   w Telecom

Call Center Operations
Technical Support
Call Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics / Benchmarking
CRM
Hiring & Retention
Outbound Telesales
Novelty Gifts & Humor
Half-Priced Books

Subject Index
Catalog Index

Shipping Options
About Us
Contact Us

Registration Fees

The per student registration fee for this seminar is $1,895, and includes the seminar, course materials, and morning and afternoon refreshments. Also available for onsite presentation. Class begins at 9:00 AM and ends at 5:00 PM each day.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Oct 10-11, '11 Austin, TX Westin Domain

More Training and Certification Courses

For more training options, see the entire Telecommunication Training Calendar of dates and locations.


Terms & Conditions

Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $400 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets.Become a certified callcenter manager