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Overview
With the growth of e-commerce and tech support, the future for Customer Service Representatives (CSRs) is bright. In a call center, the CSR is the voice of the organization. As the customer's primary contact, the CSR projects the company image and displays a critical role in building and maintaining customer relationships. This book will increase your understanding of the challenges, skills, and competencies you need to succeed in your position as a CSR. This easy-to-follow, interactive book will give you the foundation you need to flourish in this fast-paced, demanding industry. After going through it you will:
Table of Contents
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The Resource Center for Customer Service
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Last modified February 20, 2012