Desk & Support Center
A good performance measurement program is an essential management tool. A poor one does more harm than good. How can you tell the difference? Support center consultant Mark Ellis shows you how to build a world-class measurement program by focusing on three service goals. You'll learn how to select goals and metrics that will keep your support center on a path of continual improvement.
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The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2012 Resource Center
for Customer Service Professionals. All rights reserved.
Last modified January 18, 2012