Overview Poorly written e-mails can cost you customers! Grammar blunders, spelling mistakes, confusing sentences, or an unfriendly tone send your customers the wrong message about your product, your service, and your business. With e-mail, you don't get a second chance to make a first impression. Don't let poor writing skills undermine your company's credibility. Clear, Correct, Concise E-Mail is a cost-effective, self-paced method of teaching your staff to write customer service e-mails that enhance your image and build customer loyalty. Customer service agents will improve their writing through exercises based on real e-mail exchanges between customers and companies. Learn How Well-Written E-Mail Helps You Get and Keep Customers
What's in Clear, Correct, Concise E-Mail?
Clear, Correct, Concise E-Mail can be used to assess writing skills, train and retain existing employees, qualify applicants, and transition agents from phone-based to e-mail-based service and support. The workbook includes a Pre-Test that assesses writing skills and more than 35 writing exercises. Checklists and other writing tools help customer service agents complete writing exercises, then can be used on the job to keep them writing effective e-mails. Table of Contents
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Last modified January 17, 2012