Call Center Humor: The Best of Greg Levin's "In Your Ear" Satire Columns, by Greg Levin, softcover, 108 pages, 2009, $14.95 now $10.46 (30% off)

Quantity:

Read about customer relationship management, CRM technology, automation, and software selection
Overview

In Your Ear satire columnist Greg Levin has been providing comic relief to call center professionals for years with his parodies, spoofs, and ironical views of the industry.  Whether he's deliberating about the benefits of "screech recognition," or exploring mythical call center creatures, such as the "ACDemon" or "IVRgolye," or outlining the key tenets for taking your center down the road to mediocrity, Greg's wry take on the call center world is guaranteed to lighten your mood.

Home

Training & Certification:
   w Call Center
   w IT Support Center
   w ITIL
   w Help Desk

   w Telecom
   w Networking

Call Center Operations
Technical Support
Call Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics / Benchmarking
CRM
Hiring & Retention
Outbound Telesales
Novelty Gifts & Humor
Half-Priced Books

Subject Index
Catalog Index

Shipping Options
About Us
Contact Us