Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy.
The Complete Guide to Customer Support is a concise, practical guide to running an effective customer support operation, highlighting key issues such as:
Using clear, logical explanations and case studies, balanced with wit and graphics to illustrate key methods, trends, and technologies, this book is an invaluable resource for understanding how support is evolving beyond technical help to long-term customer care.
Table of Contents
Suggestions for Additional Reading
Desk & Support Center
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Last modified January 9, 2012