This program is designed for management professionals who are pursuing break-through quality, performance optimization, and operational improvements for their contact centers.  Don't miss this unusual opportunity to distinguish yourself in the workplace and take your contact center to new levels of achievement. Complete four Service Quality and Engineering training courses to earn your Call Center Six Sigma Black Belt credentials.  Here's how you can take the Fast Track to career success.

We've made it easy, with a combination of back-to-back, online, and classroom training.  This Fast Track enrolls you into four training courses at a cost savings, and allows you to accelerate the pace of your learning experience by attending two courses back-to-back in the same 5-day week.

The series is designed to specifically address implementation of Six Sigma quality methodologies in contact center environments, both call centers and IT help desks. Participants completing the program will earn a specialized Call Center Six Sigma Black Belt certificate.

First, register to attend Call Center Metrics, Data Analytics and Reporting and Designing Six Sigma Contact Centers, in different locations, or back-to-back in the same location as a 5-day Call Center Engineering Boot Camp, in any of the following locations:

• May 20-24, 2019 - Greenville, SC

• Oct 7-11, 2019 - Greenville, SC

Next, complete the Principles of Call Center Financial Management curriculum online, at your own pace.  This course, and related exams and quizes, will be administered by the Masters of Engineering Program in Quality within the University of Arizona's Professional Continuing Education Program.

Finally, attend the 4-day Call Center Six Sigma Master Black Belt Capstone Course in Greenville, SC, on one of the following dates, and celebrate having earned one of the most sought-after professional achievements in the contact center industry.

• Dec 10-13, 2019 - Greenville, SC

Choose the most convenient combination of dates and locations from the schedules below.  Mix and match to create your own customized 80-hour Call Center Six Sigma Black Belt Training Series and experience accelerated learning in this exciting new discipline.

To register for the Fast Track program, select a date and location for each of  the three instructor-led training courses: