Conversational User Interface Design
for IVR, Chatbots, and Virtual Assistants
2-day hands-on training, $1,795
3 half-day virtual training, $1,495
Experience how over 3,000 professionals have learned to improve automated customer engagements with essential dialogue design best practices for conversational IVRs, speech reconition, natural language, intelligent virtual assistants, and chatbots. This workshop takes you past the hype of artificial intelligence and into the reality of designing conversational interfaces for today's customers.
This course offers in-depth training on how to plan, design and test conversational interactions that will engage your customers. You will explore key trends and discuss the opportunities (and limitations) of conversational technologies that may impact customer care channels. On completion, you will be empowered with real user interface skills that you can apply to designing Chatbots, Voice Assistants (Alexa, Google), Natural Language solutions, as well as touch-tone and speech recognition IVR. The course provides practical hands-on guidance for designing the best customer-focused Interactive Voice Response (IVR) system for your business. You will learn scientifically-proven techniques that increase throughput and IVR containment while reducing errors.
You will get the answers you need to questions about state-of-the-art conversational technologies:
Learn specific and detailed techniques through numerous examples, case studies, research studies and get a chance to evaluate your current IVR's quality. The course has been updated recently to reflect the latest trends and research.
You will learn how to:
Who Should Participate
Anyone responsible for customer contact applications, novice or expert, will benefit from this course:
How Customer Service is Changing
Human Factors, Ergonomics, & Usability Made Simple
Directed Dialogue Design and Scripting Best Practices
Single and Multi-factor Authentication Speech Recognition
Group Exercise: Redesign with Wizard of Oz
Homework Assignment: Assess and redesign a portion of your IVR
Getting the Voice Right
Exercise: Building Conversational Dialogues
The per student registration fee for this seminar is $1495 (plus applicable VAT/GST for international locations), and includes:
Virtual training is delivered interactively by an experienced conversational design practitioner. Students attend three half-day online sessions via Microsoft Teams . The training is delivered in small groups and is fully participatory involving group and individual exercises, group discussion, and opportunities to have our practitioner trainers critique your own conversational solutions
Register securely online with confidence or please call (708) 246-0320.
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Seminar provider is not responsible for losses due to cancellation. In all circumstances, seminar provider's liability shall be limited to fees received.
Seminar agenda and assigned instructors are subject to change.
Public Training Terms & Conditions
Payment is due prior to the seminar.
Public seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund. Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $300. Registrations may be transferred to another member of your organization at no additional charge. As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
In the unlikely event that a seminar must be cancelled by seminar provider
due to unavoidable circumstances, you will be notified at least two weeks
prior to the seminar date, and your payment will be refunded. Seminar
provider is not responsible for losses due to cancellation including losses
on advanced purchase airfares. We strongly recommend that attendees
traveling by air to attend the seminar purchase only refundable tickets.