Telecom Invoice Validation: Illustrations in Saving Money
1-hour Online  Self-Study Training Course, $149

Overview

Telecommunications invoices are notorious for containing inaccurate billing amounts and fraudulent charges.

This live, interactive telecom training Web seminar is instructor-lead and offers the personal training you need to further your telecommunications knowledge, through the convenience of the Internet. It shares an instructional presentation and provides the opportunity for participants to interact and ask questions during a live discussion at the conclusion of the training course. Emphasis is placed on best practices in telecommunications management to ensure maximum effectiveness and tightly managed costs. Led by the most qualified industry experts, this seminar provides a real-world solution in a straightforward and informative way.

Benefits

You'll learn to identify errors through periodic invoice validation and protect your organization from paying for errant charges. Sample service provider invoices, customer service records, and contracts are incorporated into the course to provide a virtual hands-on error identification experience.

Course Materials & Online Toolkit Portal

Individuals participating in this Web seminar not only have the opportunity to interact with instructors during the course, but are also equipped with supporting materials for reference during and after the course. Each participant receives access to an online training toolkit portal, containing a course synopsis and valuable telecom management resources. It is designed to enhance the principles learned during the training.

Who Should Attend

Telecom analysts and specialists, cost control professionals, and any staff handling telecommunications invoices and services.

Topics Covered

Why Invoice Validation is Necessary

  • Cost of billing errors
  • Source of billing errors

Common Invoice Overcharges & Errors

  • Loose Traffic
  • Slamming
  • Cramming
  • Incorrect Discounts

Steps to Ensure Invoice Accuracy

  • Invoice Review Process
  • Actions to Minimize Errors

Roundtable Discussion

Registration Fees
The per connection is $149 for a 60-minute training seminar.

To register, click on the "Book Now" button or please call (708) 246-0320

Online Self-Study Training Seminar

Click here to learn about Click here to see the entire seminars calendar, dates & locations


Payment is due prior to the training seminar, including payment on purchase orders.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the training seminar.

Cancellation Policy.  Registrants may cancel up to ten business days in advance of the training seminar start date for a full refund, less administrative fees of $100.  Or, you may transfer your registration to another date or member of your company at no additional charge.  Please notify us as soon as possible. Registrants cancelling within fourteen days of the training seminar will receive credit, less administrative fees of $100, toward any other Resource Center training seminar.  In the unlikely event that a training seminar must be cancelled, you will be notified at least one week prior to the training seminar date.

Agenda, training dates, and time are subject to change.

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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

Copyright © 2004-2010  Resource Center for Customer Service Professionals LLC.  All rights reserved.
Last modified January 6, 2010