This call center management training course is ideal for managers, supervisors and call center leaders who wish to set the right objectives, focus on the things that matter most and coach their workforce for peak performance! Create new or transform your existing coaching program to be more effective and experience the benefitshigher agent performance, increased employee satisfaction and more satisfied customers. Your call center agent is the critical link between your customers and your products and services. Today, more than ever, the principles and tools presented in this seminar are absolutely essential to every call center manager and supervisor. This training course presents a step-by-step approach to bringing out the best in every agent and delivering a "wow" experience to every customer, every time. By attending this seminar you'll learn strategies you can apply to:
You'll also reap valuable benefits including the secrets to:
A focus on practical application Agenda Call Center People Management
Setting goals and standards
Monitoring
Effective Coaching
Implementation Strategy
Registration
Fees
The 2-day training course includes:
Register three or more attendees from your company for the same seminar and receive an additional 10% off! Class begins at 9:00 AM and ends at 5:30 PM.
The 6-hour web seminar To register, click on the "Book Now" button or please call (708) 246-0320 Seminar Schedule
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar. Multiple attendee registration discounts apply only to attendees from the same company attending the same (day and location) seminar. Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $300. Or, you may transfer your registration to another member of your company at no additional charge. Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $300 toward any other Resource Center seminar. There will be no refunds or credits for non-attendance. In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to
change. |
|||
| Home
Contact Center Seminars
Help
Desk Books
Ways to Order
|
The Resource Center for Customer Service
Professionals LLC
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 1998-2009 Resource
Center for Customer Service Professionals LLC. All rights reserved.
Last modified May 20, 2009