Communication and Negotiation Skills 3-day training seminar, $1,895

Overview

This hands-on business skills training course focuses on interpersonal communication skills and the art of negotiation. Through a study of verbal and nonverbal techniques, attendees will learn how to communicate effectively. You'll Learn why sometimes what you say is misinterpreted and how to ensure that future communications will be correctly understood. You'll also Learn how to engage effectively with others through listening actively, tailoring your discussion to the audience, being aware of your body language, set clear expectations and manage language and cultural barriers with local and remote teams.

Participate in this training courseto understand what negotiation means and how often you negotiate without even realizing it. Learn how to plan your negotiations and best practices to deal with tough negotiators, develop strategies to be more effective in your negotiations, and learn when to walk away from a negotiation that is not going anywhere. This is an intensive training course that features case studies and other role-playing exercises that train participants on how to negotiate regardless of the level of their negotiation skills.

By attending this seminar you'll Learn:

• Internal communication process
• Skills for listening and questioning
• How to communicate nonverbally
• How to deal with non-technical people
• Negotiation overview
• Negotiation process and planning
• How to deal with tough negotiators

Hands-On Exercises

1. How to use a negotiation planner
2. An unplanned negotiation to purchase a vintage car
3. Post negotiation self assessment
4. Plan and conduct a technical and a non-technical negotiation in teams
5. Negotiating with "The Impossible VP"
6. Dealing with an angry client
7. A clash of cultures
8. Being too technical
9. Negotiating with internal clients
10. Dealing with tough negotiators
11. Handling games and dirty tricks
12. 3-part negotiation "best practices" checklist when preparing for any negotiation

Who Should Attend
This training is ideal for associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, resource managers, purchasing agents, team leaders, help desk supervisors, technical support managers, vendors, product managers, and program managers.

Agenda

Creating a Customer Focus

• Discuss the consequences of poor communication
• Your role in creating a customer focus at work

Communication Skills

• Interpersonal communication
• Your role in ensuring clear communication on the team
• How team communication breaks down and how to fix it

Non-verbal Communication Skills

• Learn how to read non verbal gestures in others
• Look for clues and hidden meanings
• The 20 most common North American gestures to look for
• Common international non verbal gestures you may encounter

Dealing with Non-Technical Customers

• How to communicate clearly with non technical people at all levels

Listening and Questioning Skills

• The difference between hearing and listening
• Learn the skills of active listening
• Discuss the barriers to effective listening
• How and when to actively listen

What is Negotiation?

• How and when to negotiate
• Impromptu, informal and formal negotiations
• How to negotiate when the boss "ambushes" you
• Cultural differences in negotiations
• Controlling your emotions
• Individual styles when it comes to negotiating

Planning a Negotiation

• How to plan for any type of negotiation
• What if I only have 5 minutes?
• Running a negotiation from start to finish

Dealing with Angry Customers and Conflict

• What to do and avoid
• Dealing with screamers
• How to control yourself in times of conflict
• Handling conflict in a negotiation

Remote and Offshore Teams

• Simple rules to follow to ensure open communication

Using Email, Phone, and Face-to-Face

• Advantages and disadvantages of each method
• When to use and not use each

Dealing with the "Tough" Negotiators

• Define the 3 types of "tough" negotiators
• How to stay calm
• Plan to deal with any "tough" negotiator

Strategies and Tactics of Negotiation

• Spot and diffuse the dirty tricks
• Common games people play
• Counter ploys
• Use of physical settings to watch out for
• Managing your team in a negotiation

Impasse and Deadlock

• An escalation process to get past impasse or deadlock

Course Exercises
The course is 70% lecture and group discussion. Exercises for the remaining 30% will include practicing communication situations with partners, coaching others and being coached, solving real-life case studies, writing dialogue, and answering small group quizes. The instructor will observe all exercises and provide feedback.

Registration Fee and What's Included
The per student registration fee for this seminar is $1,895 and includes the seminar, course materials, and morning and afternoon refreshments.

Class begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than a week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate.

To register, click on the "Book Now" button or please call (708) 246-0320

Class Schedule

June 2-4	Chicago, IL	Schaumburg Offices ()
June 23-25	Dallas, TX	Irving training Ctr ()
July 7-9	San Jose, CA	Santa Clara Offices ()
July 14-16	New York, NY	New York Office ()
July 21-23	Atlanta, GA	Atlanta Training Ctr ()
July 28-30	Los Angeles, CA	Microtek ()
Aug 11-13	Morristown, NJ	Morristown Offices ()
Aug 18-20	Houston, TX	Texas Training Center  ()
Aug 25-27	Toronto, ON	Toronto Center ()
Sept 8-10	Chicago, IL	Schaumburg Offices ()
Sept 15-17	Columbus, OH	Dublin Training Ctr ()
Sept 22-24	Washington, DC	Arlington Training Ctr ()

Click here to learn about , dates & locations

Payment is due prior to the seminar.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $400 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change.

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