Network+ Bootcamp and CompTIA Certification
5-day hands-on training course, $3,100
Dates, Locations and Registration


Overview

CompTIA's Network+ is the premier vendor-neutral networking certification. Our hands-on Network+ Boot Camp training course is designed to provide the foundation you need not only to be productive on the job but also to be successful in more specialized topics and in your pursuit of vendor-specific certifications such as CCNA, MCSE, and CNE.

Earning CompTIA's Network+ certification enhances your value in the marketplace, providing proof of your knowledge, skills, and ability to install, configure, and troubleshoot basic networking hardware, protocols, and services. Further, Network+ certification provides a straight path to more advanced certifications from top technology companies such as Cisco, Microsoft, Novell, Compaq, Lotus, and 3COM. Our Network+ Boot Camp points you in the right direction, allowing you to demonstrate the concepts covered on the Network+ exam in a real-world, hands-on environment. You will practice for the exam by going through Self Test Software in class, and you will reinforce your knowledge and gain essential networking skills in labs that feature networking equipment from Cisco, SMC, Juniper, and others.

This training course leads to Network+ certification and offers:

  • 1-year access to our 50-book Online Networking Reference Library with titles specifically selected to reinforce course concepts
  • Network+ Study Guide, 4th Edition, by David Groth and Toby Skandier
  • Network+ certification practice exams from Self Test Software
  • Network+ exam voucher

Participants will Learn:

  • How to prepare for the CompTIA Network+ certification exam
  • Practice exam questions using Self Test Software
  • Common building blocks of your network: cabling, hubs, switches, access points, routers, workstations, servers, and network operating systems
  • Key concepts for effective wireless networking
  • Essentials of network cabling, cable types, and the various connectors used
  • Microsoft networking concepts including NetBIOS and SMB
  • Apple networking building blocks such as AppleTalk, AppleShare, and Mac OS X
  • Fundamentals of Novell Netware and associated protocols
  • IP subnetting
  • Role of DNS and DHCP
  • Routing protocols and how routers communicate
  • TCP/IP protocols such as IP, TCP, UDP, and ICMP
  • Multicasting concepts
  • How Network Address Translation (NAT) works
  • Common troubleshooting tools like ping, arp, netstat, ifconfig, and nslookup
  • How to use a protocol analyzer to capture, analyze, and monitor network traffic
  • WAN technologies and services, such as T1, T3, Sonet, Frame Relay
  • VPN protocols and applications

Who Should Attend
This seminar is ideal for technical professionals interested in enhancing their career with certifications, career changers, and new hires in IT.

Agenda

1. Computer Science 101: "Inside the Computer"

  • Number systems (decimal, binary, hex)
  • Bits, bytes, and words
  • Logical operations (AND, NOT, etc.)
  • Character codes (ASCII and the like)
  • Standards organizations
  • Data communications concepts

2. Local Area Network Fundamentals

  • Why Networks?
  • Contrast: Internet, Intranet, and Extranet
  • Types of networks
  • Network topologies
  • Common network building blocks
  • Media types
  • Data Link Control alternatives (not just Ethernet)
  • Network Operating Systems (Windows, Unix, Apple, NetWare)
  • Network wiring fundamentals

3. Ethernet

  • Origins - How Ethernet has evolved
  • Standards
  • Adapters
  • CSMA/CD, the "access method"
  • Addresses (the term "MAC address" explained)
  • Frame size limits
  • Header formats
  • Speed, Media, and Distance
  • Full and half duplex
  • Broadcast domain and Collision domain
  • Compare with: Wireless, Token Ring, FDDI, and ATM

4. Microsoft, Novell, and Apple Networking

  • NetBIOS, NetBEUI, and SMB
  • TCP/IP
  • IPX/SPX
  • AppleTalk, AppleShare IP, AFP ("old" Apple vs. "new" Apple)
  • NetWare - important protocols, old and new

5. Internet Protocol Address Basics

  • Logical addressing contrasted with physical and symbolic addressing
  • IP address structure
  • IP address classes
  • Masks
  • Private addressing
  • Address assignment (static vs. dynamic vs. automatic)
  • Datagram delivery (Local delivery vs. Indirect routing)
  • Address Resolution Protocol (ARP) - the "map" from IP to MAC address
  • Host names and domain names

6. Internet Protocol

  • Important IP network characteristics
  • IP header format - examine the individual fields
  • IP version 6 - a glimpse at the future of IP

7. TCP, UDP, ICMP, and IP Address Autoconfiguration

  • User Datagram Protocol
  • Role of "port numbers"
  • Transmission Control Protocol
  • Contrast UDP and TCP
  • Internet Control Message Protocol
  • RARP, BOOTP, and DHCP for automating IP address assignment
  • Notes on Zeroconf and UPnP

8. Bridges, Switches, and Routers

  • Layer 1: Hubs, Repeaters, MAUs, MSAUs
  • Layer 2: NICs, Switches, Bridges, Access Points
  • Differences between bridging and switching
  • Virtual LANs (VLANs)
  • Spanning Tree
  • Layer 3: Routers
  • Brouters and Gateways

9. Routing and Routing Protocols

  • The routing concept
  • Routing is independent of the LAN/WAN technologies that you use
  • Routing tables examined
  • The route selection process (masking)
  • Routing protocols, like RIP, OSPF, and EIGRP

10. IP Subnetting

  • Why subnet?
  • Subnetting involves "carving your address pie"
  • Relationships: Subnets, LAN broadcast domains, WAN circuits
  • Role of the subnet mask
  • Analyzing IP addresses, noting the special addresses that occur on every subnet
  • Classless addressing

11. Firewalls, Proxies, and Address Translation

  • Firewall tools and techniques
  • Proxy servers
  • Address translation and port forwarding

12. Domain Name Services

  • Worldwide Domain Name System
  • Client and server interaction, understand the "resolver"
  • How Domain Name Servers are organized and configured
  • Resource records used to construct the name and address database
  • How DNS queries are processed
  • WINS (aka NetBIOS Name Services)

13. Network Troubleshooting

  • Documentation and Baselining
  • Tools (hardware and software)
  • Methodology and tips

14. Network Operations Practices

  • Windows network and security models
  • Accounts and passwords
  • Windows "domain controllers" and directory servers in general
  • Environmental factors like temperature and power
  • System maintenance and change control
  • Backup strategies
  • Fault tolerance
  • Antivirus measures
  • SNMP (network management)

15. Wide Area Networking Concepts

  • WAN protocols (SLIP, HDLC, PPP, PPPoE, Frame Relay)
  • Secure protocols
  • Virtual Private Networking (VPN)
  • PPTP, L2TP, etc.
  • Circuit switching vs. Packet switching

16. Wide Area Networking Technologies & Services

  • Internet services and connections (ISPs)
  • WAN hardware
  • WAN services (X.25, Frame Relay, SONET, etc.)
  • ATM basics

17. Application Level Protocols

  • File transfer (secure and unsecure)
  • Internet mail protocols (SMTP, POP)
  • Web client/server interaction via HTTP and HTTPS
  • Multicasting in IP networks
  • Usenet "news"

Course Labs

Lab 1: Dump Analysis
Create a text file. Learn how to dump the contents of the file and examine the ASCII character codes.

Lab 2: Number Systems
Learn to use several software tools to convert numbers between the decimal, binary, and hexadecimal number systems.

Lab 3: Easter-Egg Hunt
Carefully examine the lab equipment used in the classroom. Find and identify a variety of common network building blocks like hubs, switches, routers, MAUs, cabling, etc.

Lab 4: Build a Simple Network
Design and build a simple network for the classroom.

Lab 5: Student Workstation Configuration
Reload a fresh copy of Windows XP Professional on your student PC (via Ghost). Attach it to the network, share your disk drive with your neighbors, and check the results.

Lab 6: Ping and ARP
Examine the ARP cache on your workstation. Ping others and observe the effect on the ARP cache. Analyze the network traffic associated with a simple ping.

Lab 7: Installing a Switch
Reset the switch to the factory defaults. Using the console interface, perform an initial switch configuration. Use the switch's web interface to configure SNMP, port mirroring, and a VLAN. Examine the switching table and watch Spanning Tree in operation.

Lab 8: Installing a Router
Configure your Cisco router to connect your private subnet to the classroom backbone network. Enable the RIP routing protocol.

Lab 9: Remote Control
Take remote control of your neighbor's workstation using VNC.

Lab 10: Install a Bridge
Disconnect your workstation from the wired network in the classroom and bridge it wirelessly to the network.

Lab 11: Network Troubleshooting
Consider the tools that are useful in network troubleshooting. Examine utilities like nslookup, ifconfig, ping, netstat, and the like. Learn which tool to use for what purpose.

Lab 12: Subnetting Exercises
Perform a variety of exercises with IP addresses and masks. Identify address classes. Learn to calculate the available addresses on subnets. Learn to choose an appropriate subnet mask.

Instructor's Choice Labs
Your instructor will have a few favorite lab exercises of his or her own; for example, building a VPN.

Registration Fees
The per student registration fee for this seminar is $3,100, and includes the seminar, course materials, and morning and afternoon refreshments.

Class begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than a week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
May 19-23 Morristown, NJ Morristown Offices (Location Information)
June 2-6 Dallas, TX Irving training Ctr (Location Information)
June 9-13 Orlando, FL Microtek (Location Information)
June 9-13 Toronto, ON Toronto Center (Location Information)
June 16-20 New York, NY New York Office (Location Information)
Aug 25-29 Minneapolis, MN* Edina Training Ctr (Location Information)
Dec 15-19 Minneapolis, MN* Edina Training Ctr (Location Information)

* The registration fee for this class is $2,100.

Click here to learn about Click here to see the entire seminars calendar, dates & locations


Payment is due prior to the seminar.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $500.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $500 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Home

Contact Center Seminars
Telecom Seminars

Help Desk Books
Call Center Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
CRM
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Subject Index
Catalog Index

Ways to Order
Shipping Options
About Us
Contact Us


The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
  Tel: (708) 246-0320   Fax: (708) 246-0251

Copyright © 2005-2008 Resource Center for Customer Service Professionals, LLC.  All rights reserved.
Last modified May 12, 2008