Without communication skills, your technical capabilities simply arent worth as much as they could be. Even the best ideas, strategies and work plans must be effectively communicated to have value. In our information-overloaded business world, being heard and getting what you need is more challenging than ever.
This training course will presents techniques for creating high-impact, meaningful communication with coworkers, clients and stakeholders. Through practical exercises, group discussions and case studies, you will learn how to determine your own communication style, identify the communication styles of your audience and adapt your delivery accordingly. This course will provide hands-on practice in crafting persuasive messages, facilitating dialogue and making powerful communications. It will address common communication fallacies and ways to identify where a miscommunication has occurred. The course will also address issues related to communication in a virtual and global environment.
Youll walk away from the course firmly grounded in key communication techniques and possessing the additional tools necessary to apply these techniques to your work environment. Youll also be able to implement standard communication planning processes to ensure that every communication is high-impact and well-structured.
You'll learn how to:
1. Communication Intelligence
2. Planning Messages
3. Message Structure
4. Message Delivery
5. Effective Meetings
The per student registration fee for this seminar is $2,195. Receive 10% off standard price by registering two or more individuals. You must sign up for the course at the same time and pay in advance. This offer cannot be combined with any other discount or promotion.
Class begins at 8:30 a.m. and ends at 5:30 p.m. Please arrive at 8:00 a.m. on the first day to sign in. Business casual attire is appropriate.
Register securely online with confidence or please call (708) 246-0320.
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund. Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to change. Errors and omissions in pricing are not accepted.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2009-2012 Resource
Center for Customer Service Professionals LLC. All rights reserved.
Last modified January 9, 2012