Managing Outsourcing Contracts 3-day training seminar, $1,995

Overview

Outsourcing contract managers face a number of significant challenges, including understanding and managing a changing business, ensuring appropriate alignment between business processes and the outsourcing contract, and handling widely varying expectations from the client and outsourcer's organizations. As such, the outsourcing contract manager requires a refined set of business, service-level management and contract governance skills in order to effectively support the organization's needs.

Using comprehensive scenario discussions and real-life case studies facilitated by seasoned instructors, experienced contract managers will learn how to succeed in an environment where critical processes have been outsourced. Numerous examples, tools and analyses provide valuable information on what makes outsourcing contracts successful and help ensure the appropriate alignment between these complicated contracts and client business needs.

This course provides a set of practical tools and techniques designed to get you up to speed quickly on outsourcing contract issues. This is "real-life" information, directly from the trenches and facilitated by instructors who have successfully managed long-term, multi-million- dollar outsourcing contracts.

You'll learn how to:

• Increase your effectiveness in managing the outsourced service environment
• Initiate and define services with an outsourcer and manage your business expectations
• Establish and manage effective service- level agreements
• Design proactive contract and services oversight in an outsourced environment
• Manage service deficiencies and apply strategies to reduce "service issues"
• Manage business and outsourcing contract changes to ensure effective service delivery

Agenda

1. Outsourced Environment Overview

• Defining the outsourced environment
• Outsourcing strategies and objectives

2. Governance and the Program Office

• Governance model approaches
• The steering committee
• The program office
• Common pitfalls (don'ts)
• Management processes for oursourcing contracts

3. Performance Management

• Meeting expectations relative to:
  • Service level agreements
  • Deliverables - timeless and quality
  • Implementation of requirements
• Periodic reviews
  • Program reviews
  • Performance staff meeting
  • Master Program schedule control meetings

4. Contract Change Management

• Managing and implementing mutually acceptable amendments to the agreement
  • Record all requested agreement changes
  • Ensure all requested changes have been evaluated
  • Track and record the disposition of all requested changes

5. Communication Management

• Developing and internal and external communication plan that addresses:
  • Organizational interfaces
  • Formal meetings
  • Approved communication methods
  • Required reports and forms

6. Financial Management

• Review and management of the financial performance of the contract

7. Business Control Management

• Implementing and maintaining the elements of control
• Ensuring organizational responsibilities are clearly understood
  • Process ownership
  • Process documentation
  • Seperation of duties
  • Contracting controls
  • Workplace security
  • Risk Management

8. Risk Management

• Program risk management process
  • Risk identification and qualification
  • Risk analysis
  • Risk response planning
  • Risk tracking and control
  • Risk reaction

9. Offshore Outsourcing

• Typical profile of offshore outsourcing
  • Potential risks and benefits
  • Best practices
  • Information and knowledge transition
  • Requirements and specifications
  • Appropriate metrics and oversight
  • Critical success factors

Registration Fees and What's Included

The per student registration fee for this seminar is $1,945. Receive 10% off standard price by registering two or more individuals. You must sign up for the course at the same time and pay in advance. This offer cannot be combined with any other discount or promotion.

Class begins at 8:30 a.m. and ends at 5:30 p.m. Please arrive at 8:00 a.m. on the first day to sign in. Business casual attire is appropriate.

To register, follow the "Book Now" link or please call (708) 246-0320

Seminar Schedule

Feb 17-19, '10

Washington, DC

Ballston Center ()

Click here to learn about , dates & locations

Payment is due prior to the seminar.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the seminar.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of 300.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $300 toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

Seminar agenda subject to change.

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