Call Center Online Training Course
Optimizing Monitoring and Recording Technology
Self-paced, self-study, online training course, $300
Volume and series discounts available
Dates, Locations and Registration


Overview

"This call may be monitored for quality assurance purposes". This is one of the most familiar phrases associated with call centers today. Indeed, most business are monitoring calls to ensure the correct message is being delivered. And the majority of centers utilize some sort of automated monitoring system to facilitate the process. In this call center online training course, you'll learn about the latest features of quality monitoring systems, as well as benefits of using one and the likely ROI to be realized. You'll also learn about the most common mistakes made when implementing a monitoring system, as well as ideas for ensuring the process will be accepttd bu the employees

Seminar attendees will learn to:

  • Outline the different types of monitoring systems available today.
  • Describe some of the latest advancements in technology from the quality monitoring vendors.
  • Identify the most common mistakes in implementing a quality monitoring program.
  • Outline the proven steps for making monitoring a success in any call center.
  • Define performance standards to ensure consistency and fairness in the monitoring process.

How to Participate

Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.

Registration Fees

The fee for this seminar is $300 per computer connection, for a 90-minute session. Any number of individuals may participate around a single web/audio connection.

Volume Discounts

  • Purchase 5 or more connections for any Call Center Online Training courses (mix and match) for only $270 each.
  • Purchase 10 or more connections for any Call Center Online Training courses (mix and match) for only $245 each.

Certification Series Discounts

This seminar is one of seven seminars included in the Call Center Quality Assurance Web-based Certification Series. Learn more about it .

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
Quality Monitoring and Recording Systems Self-Study Online

Click here to learn about Click here to see the entire seminars calendar, dates & locations


Payment is due prior to the seminar, including payment on purchase orders.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $125.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $125 toward any other Resource Center seminar.  There will be no refunds or credits for non-attendance.

Agenda, course dates, and locations are subject to change.

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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

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Last modified March 27, 2014