Call Center Online Training Course
Performing a Call Center Satisfaction Audit
Self-paced, self-study, online training course, $300
Volume and series discounts available
Dates, Locations and Registration


Overview

In this call center online training course, you'll learn how to conduct satisfaction studies with different types of customers. You'll also learn methods to survey them specifically about the call center operation instead of the center being just one of many questions on the company's overall customer satisfaction questionnaire. The session will outline the steps of planning a successful customer survey project, including what questions to ask and how to analyze and act on results.

Participants will learn:

  • How to identify various types of surveys and when to use each one
  • Techniques for developing the survey instrument, including how to write good questions.
  • Advantages and disadvantages of various survey administration methods.
  • Considerations and calculations to include in the sampling and analysis process.
  • Tools and processes to assist in the survey process.
  • How to communicate the results of your findings to customers, management, and employees.

How to Participate

Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.

Registration Fees

The per computer connection fee for this seminar is $300, for a 90-minute session. Any number of individuals may participate around a single web/audio connection.

Volume Discounts

  • Purchase 5 or more connections for any Call Center Online Training courses (mix and match) for only $270 each.
  • Purchase 10 or more connections for any Call Center Online Training courses (mix and match) for only $245 each.

Certification Series Discounts

This seminar is one of seven seminars included in the Call Center Quality Assurance Web-based Certification Series. Learn more about it .

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
Call Center Satisfaction Audit Self-Study Online

Click here to learn about Click here to see the entire seminars calendar, dates & locations


Payment is due prior to the seminar, including payment on purchase orders.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $125.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $125 toward any other Resource Center seminar.  There will be no refunds or credits for non-attendance.

Agenda, course dates, and locations are subject to change.

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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

Copyright © 1997-2014  Resource Center for Customer Service Professionals LLC.  All rights reserved.
Last modified March 27, 2014