| Call Center Online Training Course Performing a Call Center Satisfaction Audit 1-½ hour instructor-led online training course, $300 Volumes and series discounts available  |
 |
Overview
In this call center online training course, you'll learn how to conduct satisfaction studies with different types of customers. You'll also learn methods to survey them specifically about the call center operation instead of the center being just one of many questions on the company's overall customer satisfaction questionnaire. The session will outline the steps of planning a successful customer survey project, including what questions to ask and how to analyze and act on results.
Participants will learn:
- How to identify various types of surveys and when to use each one
- Techniques for developing the survey instrument, including how to write good questions.
- Advantages and disadvantages of various survey administration methods.
- Considerations and calculations to include in the sampling and analysis process.
- Tools and processes to assist in the survey process.
- How to communicate the results of your findings to customers, management, and employees.
Participating Procedure
Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.
The fee for this seminar is $300 per computer connection, for a 90-minute session. Any number of individuals may participate around a single web/audio connection.
Volume Discounts
- Purchase 5 or more connections for any Call Center Online Training courses (mix and match) for only $270 each.
- Purchase 10 or more connections for any Call Center Online Training courses (mix and match) for only $245 each.
Certification Series Discounts
This seminar is included in the following certification series. To learn more about the series, or to purchase one connection for the entire series, follow the 'click here' link below.
| 5-part Call Center Quality Assurance Web-Based Training Series | $1,375 |  |
To register, click on the "Book Now" button or please call (708) 246-0320
Seminar Schedule
| Mar 6, '09 | 10:00 am CST | Web Seminar | |
| Aug 28, '09 | 10:00 am CST | Web Seminar | |
| Nov 6, '09 | 1:00 pm CST | Web Seminar |
Click here to learn about
,
dates & locations
Payment is due prior to the seminar, including payment on purchase orders. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $125. Or, you may transfer your registration to another member of your company at no additional charge. Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $125 toward any other Resource Center seminar. There will be no refunds or credits for non-attendance.
Agenda, course dates, and locations are subject to
change.
Contact Center Seminars
Telecom Seminars
Help
Desk Books
Call Center
Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
CRM
Hiring, Training, &
Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)
Ways to Order
Shipping Options
About Us
Contact Us
