| Call Center Supervision Series Introduction to Call Center Technology: A Beginner's Guide to Understanding Call Center Technologies  1-1/2 hour live online training course, $275 |
 |
Overview
This instructor led online training course will provide an overview of the many technologies used in the incoming call center to improve customer service and maximize efficiency of the center. Three categories of technologies will be presented:
- The first part of the workshop will focus on various call routing and delivery mechanisms for getting the call to the agent desktop.
- The second part of the workshop will focus on related call center technologies that benefit the organization as the center grows in size and complexity to manage performance.
- The third part of the workshop will focus on wide array of CRM technologies to support the customer experience. The session will also include tips on procuring and implementing these technologies in the call center.
By participating in this live Web seminar you will learn to:
- Define the three basic functions of technology: call delivery, performance management, and customer interaction.
- Identify what alternatives are available for routing calls and contacts to the agent's desktop.
- Describe the technologies that are available to help manage the performance of the contact center and the staff.
- Describe the latest in front-office and back-office CRM technologies.
- Identify some inexpensive technologies that could benefit your call center immediately.
How to Participate in a Web-Based Seminar
Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.
Registration
Fees
The fee of an individual seminar connection is $275 for a 90-minute session.
Register for 5 or more seminars or connections from this series for only
$250 each. Register for 10 or more for only $225 each.
To register, click on the "Book Now" button or please call (708) 246-0320
Seminar Schedule
| Nov 9 | 10:00 am CST | Web Seminar |
Click here to learn about
,
dates & locations
Payment is due prior to the seminar, including payment on purchase orders. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.
Cancellation Policy. Registrants may cancel up to ten business days in advance of the seminar start date for a full refund, less administrative fees of $100. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $100, toward any other Resource Center seminar. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.
Agenda, course dates, and locations are subject to
change.
Contact Center Seminars
Telecom Seminars
Help
Desk Books
Call Center
Management
Tech Support Resources
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
CRM
Hiring, Training, &
Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)
Ways to Order
Shipping Options
About Us
Contact Us
