Call Center Supervision Series Call Center Teamwork Template: Building and Managing Teams 1-1/2 hour live Web seminar, $275

Overview

In this instructor led online training course supervisors and team managers will learn how to create and build a successful team, beginning with team charters and assignments. Team development will be discussed, including how to motivate team members to take on expanded roles and responsibilities.

By participating in this live Web seminar you will learn to:

• Write a team charter to identify the team’s purpose and objectives.

• Organize a team matrix to outline member responsibilities and roles.

• Identify new skills that will be needed to be successful as a team member or leader.

• Describe ways to motivate individuals and the team as a whole.

• Identify most effective communications techniques to ensure cohesiveness and productivity.

How to Participate in a Web-Based Seminar

Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.

Registration Fees
The fee of an individual seminar connection is $275 for a 90-minute session. Register for 5 or more seminars or connections from this series for only $250 each. Register for 10 or more for only $225 each.

To register, click on the "Book Now" button or please call (708) 246-032

Seminar Schedule

June 14	1:00 pm CST	Web Seminar
Oct 19	10:00 am CST	Web Seminar

Click here to learn about , dates & locations

Payment is due prior to the seminar, including payment on purchase orders.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to ten business days in advance of the seminar start date for a full refund, less administrative fees of $100.  Or, you may transfer your registration to another date or member of your company at no additional charge.  Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $100, toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

Agenda, course dates, and locations are subject to change.

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