100 Proven Practices to Improve Motivation and Morale
Online Call Center Training Course  
Self-paced, self-study, online training course, $300
Volume and series discounts available
Dates, Locations and Registration


Overview

This instructor led call center online training course provides several different motivational theories and presents dozens of ideas and case studies about what's working well in other call centers to keep the staff motivated and happy.

With customer satisfaction depending on the quality of the agent/customer transaction, it's critical to keep your staff for the long term and motivate them to perform well. You'll hear about some creative contests and games you can use, as well as pick up some ideas on how to reward individuals and teams for meeting performance goals.

By participating in this live Web seminar you will learn to:

  • Identify supervisory strategies for providing guidance and support.
  • Outline the principles of an effective reward and recognition system.
  • Identify the important factors in implementing a new motivational program or contest.
  • Describe the implications of using individual versus team rewards.
  • Identify dozens of new ideas you can implement in your own center for improved performance and retention.

How to Participate

Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.

Registration Fees

The fee for this seminar is $300 per computer connection, for a 90-minute session. Any number of individuals may participate around a single web/audio connection.

Volume Discounts

  • Purchase 3 or more connections for any Online Call Center Training Courses (mix and match) for only $265 each.
  • Purchase 10 or more connections for any Online Call Center Training Courses (mix and match) for only $250 each.

Certification Series Discounts

This seminar is included in the following certification series.  To learn more about the series, or to purchase one connection for the entire series, follow the 'click here' link below.
12-part Call Center Supervision Web-Based Training Series $2,995

To register, click on the "Book Now" button or please call (708) 246-0320.

Seminar Schedule
Motivating Call Center Employees Self-Study Online

Click here to see the entire seminars calendar, dates & locations


Payment is due prior to the seminar, including payment on purchase orders.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $125.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $125 toward any other Resource Center seminar.  There will be no refunds or credits for non-attendance.

Agenda, course dates, and locations are subject to change.

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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
  Tel: (708) 246-0320   Fax: (708) 246-0251

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Last modified March 27, 2014