| Call Center Supervision Series Motivating Call Center Employees: 100 Proven Practices to Improve Motivation and Morale 1-1/2 hour live online training course, $275  |
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Overview
This instructor led online training course provides several different motivational theories and presents dozens of ideas and case studies about what's working well in other call centers to keep the staff motivated and happy.
With customer satisfaction depending on the quality of the agent/customer transaction, it's critical to keep your staff for the long term and motivate them to perform well.You'll hear about some creative contests and games you can use, as well as pick up some ideas on how to reward individuals and teams for meeting performance goals.
By participating in this live Web seminar you will learn to:
- Identify supervisory strategies for providing guidance and support.
- Outline the principles of an effective reward and recognition system.
- Identify the important factors in implementing a new motivational program or contest.
- Describe the implications of using individual versus team rewards.
- Identify dozens of new ideas you can implement in your own center for improved performance and retention.
How to Participate in a Web-Based Seminar
Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.
Registration
Fees
The fee of an individual seminar connection is $275 for a 90-minute session.
Register for 5 or more seminars or connections from this series for only
$250 each. Register for 10 or more for only $225 each.
To register, click on the "Book Now" button or please call (708) 246-032
Seminar Schedule
| Feb 16 | 10:00 am CST | Web Seminar | |
| June 7 | 1:00 pm CST | Web Seminar | |
| Oct 12 | 10:00 am CST | Web Seminar |
Click here to learn about
,
dates & locations
Payment is due prior to the seminar, including payment on purchase orders. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.
Cancellation Policy. Registrants may cancel up to ten business days in advance of the seminar start date for a full refund, less administrative fees of $100. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $100, toward any other Resource Center seminar. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.
Agenda, course dates, and locations are subject to
change.
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