| Call Center Supervision Series Fundamentals of Call Center Coaching: Effective Techniques for Shaping Employee Performance 1-1/2 hour live online training course, $275  |
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Overview
In this instructor led, online training course you'll learn about recommended practices for doing side-by-side coaching for improved performance, including tips on providing both positive and negative feedback.
Call center supervisors have multiple opportunities in a variety of settings and situations to communicate with staff about their performance. You'll also learn about techniques to use in counseling and formal review sessions. Perfect for call center managers, supervisors or team leaders, this session outlines the step-by-step approach to coach problem employees as well as reward good performers. The course also provides several useful tools to use in planning and conducting a coaching or counseling session.
By participating in this live Web seminar you will learn to:
- Identify the differences between monitoring/coaching and coaching/counseling and when to use each.
- Describe "best practices" to use in side-by-side coaching.
- Identify tips on presenting both positive and negative feedback.
- Outline the steps of applying various feedback methods and when to use each.
- Identify the steps of a positive discipline plan.
How to Participate in a Web-Based Seminar
Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.
Registration
Fees
The fee of an individual seminar connection is $275 for a 90-minute session.
Register for 5 or more seminars or connections from this series for only
$250 each. Register for 10 or more for only $225 each.
To register, click on the "Book Now" button or please call (708) 246-0320
Seminar Schedule
| Oct 5 | 10:00 am CST | Web Seminar | |
| Nov 15 | 10:00 am CST | Web Seminar |
Click here to learn about
,
dates & locations
Payment is due prior to the seminar, including payment on purchase orders. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.
Cancellation Policy. Registrants may cancel up to ten business days in advance of the seminar start date for a full refund, less administrative fees of $100. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $100, toward any other Resource Center seminar. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date.
Agenda, course dates, and time are subject to
change.
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