In this call center online training course you'll learn about recommended practices for doing side-by-side coaching for improved performance, including tips on providing both positive and negative feedback.
Call center supervisors have multiple opportunities in a variety of settings and situations to communicate with staff about their performance. You'll also learn about techniques to use in counseling and formal review sessions. Perfect for call center managers, supervisors or team leaders, this session outlines the step-by-step approach to coach problem employees as well as reward good performers. The course also provides several useful tools to use in planning and conducting a coaching or counseling session.
By participating in this live Web seminar you will learn to:
How to Participate
Use your Internet browser and your telephone to participate. No special software required. Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.
The fee for this seminar is $300 per computer connection, for a 90-minute session. Any number of individuals may participate around a single web/audio connection.
Certification Series Discounts
This seminar is included in the following certification series. To learn more about the series, or to purchase one connection for the entire series, follow the information icon link below.
Certification Series Discounts
This seminar is included in the following certification series:
To register, click on the "Book Now" button or please call (708) 246-0320.
Payment is due prior to the seminar, including payment on purchase orders. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $125. Or, you may transfer your registration to another member of your company at no additional charge. Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $125 toward any other Resource Center seminar. There will be no refunds or credits for non-attendance.
Agenda, course dates, and locations are subject to change.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 1996-2013 Resource Center
for Customer Service Professionals LLC. All rights reserved.
Last modified February 18, 2013